Full results

ScotRail station performance

Period one 2026/27
No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Platform Seats 706 684 22 692 14 97 98 5 5
2 Station Shelters & Waiting Areas 942 879 63 907 35 93 96 5 5
3a Station Toilets 83 71 12 76 7 86 92 2 5
3b Accessible Toilets 79 64 15 71 8 81 90 1 4
4 Station Poster Frames and Signage 4786 4782 4 4782 0 100 100 5 5
5 Station Clocks 309 302 7 307 2 98 99 5 5
6 Station WiFi 76 76 0 76 0 100 100 5 5
7 Station Car Parks & Cycle Facilities 545 523 22 527 18 96 97 5 5
8 Station Landscaping, Vegetation & Boundaries 706 690 16 697 9 98 99 5 5
9 Station Graffiti 706 660 46 704 2 93 100 5 5
10 Station Litter, Contamination & Winterisation 706 596 110 646 60 84 92 1 4
11 Station Lights 1164 1050 114 1130 25 90 98 5 5
12a Station CCTV 4882 4427 455 4617 89 91 98 2 5
12b Control Center CCTV 8118 7961 157 8082 36 98 100 5 5
13 Station Help/Information Points 607 585 22 604 3 96 100 4 5
14a Station Staff (Station Retailing Hours) 141 130 11 130 11 92 92 1 1
14b Station Staff (Station Staff Availability) 54 44 10 44 10 81 81 1 1
14c Station Staff (Station Modernisation Hours) 31 31 0 31 0 100 100 5 5
14d Station Retailing Equipment 141 141 0 141 0 100 100 5 5
15 Station Information 4786 4693 93 4744 22 98 100 5 5
16 Customer Information Systems 1731 1660 71 1708 21 96 99 4 5
17a Public/LLPA Announcement 136 119 17 131 5 88 96 1 5
17b Local PA Announcement 281 267 14 276 4 95 99 4 5
18 Passenger Accessibility at Station 706 645 61 665 41 91 94 2 4
19 Station Signage 141 106 35 134 7 75 95 1 4
20 Ticket Valdication at Key Stations 21 16 5 21 0 76 100 1 5
21 Ticket Vending Machines 314 311 3 314 0 99 100 5 5
22 SMARTcard Reader 628 622 6 626 2 99 100 5 5

ScotRail train performance

Period one 2026/27
No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
23 Train Seats, Tables, Racks, Cycle & Other Facilities 749 739 10 745 4 99 99 5 5
24 Power Sockets 1496 1406 90 1448 48 94 97 5 5
25 Train Weather & Wind Proofing 749 747 2 748 1 100 100 5 5
26 Train Heating/Ventilation 749 748 1 748 1 100 100 5 5
27 Train Doors 1498 1406 92 1433 65 94 96 4 5
28a Train Toilets 122 107 15 118 4 88 97 3 5
28b Train Accessible Toilets 250 202 48 239 11 81 96 1 5
29 Train WiFi 747 735 12 740 7 98 99 5 5
30 On Train Refreshment & Food Facilities 15 13 2 13 2 87 87 3 3
31 Train Graffiti 749 723 26 729 20 97 97 4 4
32 Train Litter & Cleanliness 749 673 76 685 64 90 91 1 1
33 Train Lighting 749 719 30 729 20 96 97 4 4
34 On Train CCTV 437 431 6 431 6 99 99 5 5
35 Train Staff & Customer Care 252 249 3 249 3 99 99 4 4
36 Train Poster Frames 6264 6260 4 6261 3 100 100 5 5
37 Train Information 6264 6194 70 6209 55 99 99 5 5
38 Seat Reservation System 15 14 1 14 1 93 93 4 4
39 Passenger Information Screens 2160 1992 168 2092 68 92 97 4 5
40 On Train Public Address 749 710 39 736 13 95 98 5 5
41 Passenger Accessibility on Trains 749 745 4 747 2 99 100 5 5
42 Ticket Inspection on Trains 252 250 2 252 0 99 100 5 5