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ScotRail station performance

Period seven 2023/24

No.	Station Service	Inventory	Passes During Period	Failures During Period	End of Period Passes	End of period Fails	Service Level During Period	End of Period Service Level	Original Score	Revised Score
1	Station Platform Seats	662	628	34	635	27	95	96	4	5
2	Station Shelters & Waiting Areas	929	830	100	863	66	89	93	4	5
3	Station Toilets	83	68	15	75	8	82	90	1	5
4	Station Posters	638	587	52	608	30	92	95	3	4
5	Station Clocks	302	291	14	296	6	95	98	4	5
6	Station WiFi	63	63	0	63	0	100	100	5	5
7	Station Car Parks & Cycle Facilities	531	486	45	492	39	92	93	3	3
8	Station Landscaping, Vegetation & Boundaries	662	641	21	647	15	97	98	5	5
9	Station Graffiti	694	637	57	684	10	92	99	5	5
10	Station Litter, Contamination & Winterisation	694	608	86	670	24	88	97	3	5
11	Station Lights	1081	948	195	999	82	83	92	4	5
12a	Station CCTV	4208	3726	995	3888	320	79	92	1	3
12b	Control Centre CCTV	7611	7454	217	7491	120	97	98	5	5
13	Station Help/Information Points	591	550	41	570	21	93	96	2	4
14	Station Staff	140	112	28	114	26	80	81	1	1
15	Station Information	693	654	40	668	25	94	96	4	5
16	Customer Information Systems	1675	1633	45	1651	24	97	99	5	5
17a	Public Announcement	136	122	14	126	10	90	93	2	3
17b	Local Announcement	261	245	32	250	11	88	96	1	5
18	Passenger Accessibility at Station	765	723	42	732	33	95	96	4	5
19	Ticket Offices	140	105	35	111	29	75	79	1	1
20	Ticket Validation at Key Stations	19	18	1	19	0	95	100	4	5
21	Ticket Vending Machines	307	277	31	302	5	90	98	1	5
22	SMARTcard Reader	623	611	12	616	7	98	99	5	5

ScotRail train performance

Period seven 2023/24

No.	Rolling Stock Service Schedule	Inventory	Passes During Period	Failures During Period	End of Period Passes	End of period Fails	Service Level During Period	End of Period Service Level	Original Score	Revised Score
23	Train Seats, Tables, Racks, Cycle & Other Facilities	238	236	2	237	1	99	100	5	5
24	Power Sockets	238	222	16	225	13	93	95	5	5
25	Train Weather & Wind Proofing	238	238	0	238	0	100	100	5	5
26	Train Heating/Ventilation	238	233	5	238	0	98	100	5	5
27	Train Doors	238	224	14	226	12	94	95	4	4
28	Train Toilets	27	22	5	24	3	81	89	1	4
29	Train WiFi	238	238	0	238	0	100	100	5	5
30	On Train Refreshment & Food Facilities	11	11	0	11	0	100	100	5	5
31	Train Graffiti	238	231	7	236	2	97	99	4	5
32	Train Litter & Cleanliness	238	230	8	234	4	97	98	4	5
33	Train Lighting	238	235	3	236	2	99	99	5	5
34	On Train CCTV	334	326	8	330	4	98	99	5	5
35	Train Staff & Customer Care	82	74	8	75	7	90	91	2	2
36	Train Posters	1935	1912	23	1916	19	99	99	5	5
37	Seat Reservation System	11	11	0	11	0	100	100	5	5
38	Passenger Information Screens	692	644	48	645	47	93	93	4	4
39	On Train Public Address	238	212	26	230	8	89	97	3	5
40	Passenger Accessibility on Trains	320	293	27	308	12	92	96	3	5
41	Ticket Inspection on Trains	82	81	1	81	1	99	99	5	5

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