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ScotRail station performance

Period seven 2024/25

No.	Station Service	Inventory	Passes During Period	Failures During Period	End of Period Passes	End of period Fails	Service Level During Period	End of Period Service Level	Original Score	Revised Score
1	Station Platform Seats	675	657	18	661	14	97	98	5	5
2	Station Shelters & Waiting Areas	940	866	74	891	49	92	95	4	5
3a	Station Toilets	83	76	7	80	3	92	96	5	5
3b	Accessible Toilets	78	65	13	69	9	83	88	1	3
4	Station Posters	649	620	29	634	15	96	98	5	5
5	Station Clocks	306	300	7	305	1	98	100	5	5
6	Station WiFi	66	66	0	66	0	100	100	5	5
7	Station Car Parks & Cycle Facilities	540	507	33	521	19	94	96	4	5
8	Station Landscaping, Vegetation & Boundaries	673	653	20	666	7	97	99	5	5
9	Station Graffiti	704	647	57	701	3	92	100	5	5
10	Station Litter, Contamination & Winterisation	704	612	92	664	40	87	94	2	5
11	Station Lights	1140	1016	144	1099	41	88	96	5	5
12a	Station CCTV	4628	4372	404	4617	11	92	100	3	5
12b	Control Center CCTV	7894	7809	85	7892	2	99	100	5	5
13	Station Help/Information Points	599	576	23	595	4	96	99	4	5
14	Station Staff	141	128	13	128	13	91	91	1	1
15	Station Information	698	660	44	687	11	94	98	4	5
16	Customer Information Systems	1720	1670	51	1683	37	97	98	5	5
17a	Public/LLPA Announcement	136	122	14	129	7	90	95	2	4
17b	Local PA Announcement	275	263	18	273	2	94	99	4	5
18	Passenger Accessibility at Station	699	680	19	692	7	97	99	5	5
19	Ticket Offices	141	127	14	127	14	90	90	1	1
20	Ticket Valdication at Key Stations	20	17	3	18	2	85	90	2	3
21	Ticket Vending Machines	312	298	14	309	3	96	99	4	5
22	SMARTcard Reader	628	610	18	620	8	97	99	5	5

ScotRail train performance

Period seven 2024/25

No.	Rolling Stock Service Schedule	Inventory	Passes During Period	Failures During Period	End of Period Passes	End of period Fails	Service Level During Period	End of Period Service Level	Original Score	Revised Score
23	Train Seats, Tables, Racks, Cycle & Other Facilities	809	791	18	807	2	98	100	5	5
24	Power Sockets	1594	1536	58	1558	36	96	98	5	5
25	Train Weather & Wind Proofing	809	804	5	806	3	99	100	5	5
26	Train Heating/Ventilation	809	794	15	800	9	98	99	5	5
27	Train Doors	1594	1511	83	1537	57	95	96	4	5
28a	Train Toilets	112	93	19	107	5	83	96	2	5
28b	Train Accessible Toilets	270	190	80	255	15	70	94	1	5
29	Train WiFi	270	269	1	270	0	100	100	5	5
30	On Train Refreshment & Food Facilities	15	14	1	14	1	93	93	4	4
31	Train Graffiti	809	790	19	807	2	98	100	5	5
32	Train Litter & Cleanliness	809	776	33	806	3	96	100	4	5
33	Train Lighting	809	778	31	787	22	96	97	4	4
34	On Train CCTV	428	412	16	422	6	96	99	4	5
35	Train Staff & Customer Care	270	262	8	262	8	97	97	3	3
36	Train Posters	6363	6335	28	6355	8	100	100	5	5
37	Train Information	6363	6275	88	6280	83	99	99	5	5
38	Seat Reservation System	20	20	0	20	0	100	100	5	5
39	Passenger Information Screens	2385	1995	390	2084	301	84	87	1	2
40	On Train Public Address	270	229	41	251	19	85	93	2	4
41	Passenger Accessibility on Trains	270	265	5	269	1	98	100	5	5
42	Ticket Inspection on Trains	270	269	1	270	0	100	100	5	5

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