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Caledonian Sleeper station performance

Period seven 2025/26 - Caledonian Sleeper station performance
No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Information 42 42 0 42 0 100 100 5 5
2 Station Posters & Signage 42 42 0 42 0 100 100 5 5
3 Station Boarding 5 5 0 5 0 100 100 5 5
4 Station Lounges (CS Controlled) 2 1 1 2 0 50 100 3 5
5 Station Lounges (Via 3rd Party Handling Agent) 3 3 0 3 0 100 100 5 5
6 Station Accessibility 5 5 0 5 0 100 100 5 5

Caledonian Sleeper train performance

Period seven 2025/26 - Caledonian Sleeper train performance
No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
7 Train Seats, Racks and Other Passeneger Facilities 33 33 0 33 0 100 100 5 5
8 Train Lighting 33 31 2 33 0 94 100 3 5
9a Train Toilets 33 27 6 27 6 82 82 2 2
9b Train Accessible Toilets 15 11 4 11 4 73 73 2 2
10 Train Graffiti 33 33 0 33 0 100 100 5 5
11 Train Cleanliness 33 32 1 32 1 97 97 4 4
12 Onboard Passenger Information System 76 76 0 76 0 100 100 5 5
13 Train Heating & Ventilation 33 33 0 33 0 100 100 5 5
14 Train Posters / Decals & Information 33 33 0 33 0 100 100 5 5
15 Train Doors 66 66 0 66 0 100 100 5 5
16 Train CCTV 340 252 88 252 88 74 74 1 1
17 Train Refreshment and Food Facilities 5 5 0 5 0 100 100 5 5
18 Train WiFi 33 33 0 33 0 100 100 5 5
19 Train Staff and Customer Care 5 5 0 5 0 100 100 5 5
20 Train Accessibility 33 33 0 33 0 100 100 5 5
21 In Room Presentation 112 108 4 108 4 96 96 5 5
22 In Room Facilities 112 109 3 110 2 97 98 5 5