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ScotRail station performance

Period seven 2025/26 - ScotRail station performance
No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Platform Seats 703 659 44 688 15 94 98 4 5
2 Station Shelters & Waiting Areas 935 878 57 899 36 94 96 5 5
3a Station Toilets 82 66 16 76 6 80 93 1 5
3b Accessible Toilets 79 65 14 71 8 82 90 1 4
4 Station Poster Frames and Signage 702 660 43 689 13 94 98 4 5
5 Station Clocks 308 306 2 307 1 99 100 5 5
6 Station WiFi 77 76 1 77 0 99 100 5 5
7 Station Car Parks & Cycle Facilities 541 518 23 524 17 96 97 5 5
8 Station Landscaping, Vegetation & Boundaries 703 671 32 686 17 95 98 4 5
9 Station Graffiti 703 647 56 690 13 92 98 5 5
10 Station Litter, Contamination & Winterisation 703 618 85 658 45 88 94 3 5
11 Station Lights 1149 1044 115 1104 45 90 96 5 5
12a Station CCTV 4736 4378 398 4695 41 92 99 3 5
12b Control Center CCTV 7883 7836 47 7872 11 99 100 5 5
13 Station Help/Information Points 603 585 18 600 3 97 100 4 5
14a Station Staff (Station Retailing Hours) 140 129 11 129 11 92 92 1 1
14b Station Staff (Station Staff Availability) 54 54 0 54 0 100 100 5 5
14c Station Staff (Station Modernisation Hours) 31 31 0 31 0 100 100 5 5
15 Station Information 703 629 74 686 17 89 98 1 5
16 Customer Information Systems 1723 1691 33 1708 15 98 99 5 5
17a Public/LLPA Announcement 135 120 15 126 9 89 93 1 3
17b Local PA Announcement 277 267 13 272 5 95 98 4 5
18 Passenger Accessibility at Station 703 642 61 660 43 91 94 2 4
19 Ticket Offices 140 130 10 130 10 93 93 1 1
20 Ticket Valdication at Key Stations 21 19 2 19 2 90 90 3 3
21 Ticket Vending Machines 314 305 9 313 1 97 100 4 5
22 SMARTcard Reader 626 623 3 624 2 100 100 5 5

ScotRail train performance

Period seven 2025/26 - ScotRail train performance
No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
23 Train Seats, Tables, Racks, Cycle & Other Facilities 774 763 11 771 3 99 100 5 5
24 Power Sockets 1548 1459 89 1477 71 94 95 5 5
25 Train Weather & Wind Proofing 774 770 4 771 3 99 100 5 5
26 Train Heating/Ventilation 774 768 6 768 6 99 99 5 5
27 Train Doors 1548 1444 104 1472 76 93 95 3 4
28a Train Toilets 119 101 18 110 9 85 92 2 4
28b Train Accessible Toilets 259 211 48 243 16 81 94 1 5
29 Train WiFi 774 765 9 769 5 99 99 5 5
30 On Train Refreshment & Food Facilities 15 15 0 15 0 100 100 5 5
31 Train Graffiti 774 761 13 769 5 98 99 5 5
32 Train Litter & Cleanliness 774 712 62 764 10 92 99 2 5
33 Train Lighting 774 742 32 748 26 96 97 4 4
34 On Train CCTV 422 394 28 394 28 93 93 3 3
35 Train Staff & Customer Care 259 252 7 252 7 97 97 3 3
36 Train Poster Frames 6263 6260 3 6262 1 100 100 5 5
37 Train Information 6263 6233 30 6249 14 100 100 5 5
38 Seat Reservation System 15 14 1 14 1 93 93 4 4
39 Passenger Information Screens 2232 2072 160 2132 100 93 96 4 5
40 On Train Public Address 774 732 42 755 19 95 98 5 5
41 Passenger Accessibility on Trains 774 770 4 774 0 99 100 5 5
42 Ticket Inspection on Trains 259 259 0 259 0 100 100 5 5