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Caledonian Sleeper station performance

No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Information 42 42 0 42 0 100 100 5 5
2 Station Posters & Signage 42 42 0 42 0 100 100 5 5
3 Station Boarding 5 5 0 5 0 100 100 5 5
4 Station Lounges (CS Controlled) 2 1 1 1 1 50 50 3 3
5 Station Lounges (Via 3rd Party Handling Agent) 3 2 1 2 1 67 67 3 3
6 Station Accessibility 5 5 0 5 0 100 100 5 5

Caledonian Sleeper train performance

No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
7 Train Seats, Racks and Other Passeneger Facilities 26 25 1 25 1 96 96 5 5
8 Train Lighting 26 24 2 24 2 92 92 3 3
9a Train Toilets 26 25 1 26 0 96 100 5 5
9b Train Accessible Toilets 12 7 5 8 4 58 67 1 1
10 Train Graffiti 26 26 0 26 0 100 100 5 5
11 Train Cleanliness 26 18 8 19 7 69 73 1 1
12 Onboard Passenger Information System 60 60 0 60 0 100 100 5 5
13 Train Heating & Ventilation 26 26 0 26 0 100 100 5 5
14 Train Posters / Decals & Information 26 26 0 26 0 100 100 5 5
15 Train Doors 52 52 0 52 0 100 100 5 5
16 Train CCTV 268 268 0 268 0 100 100 5 5
17 Train Refreshment and Food Facilities 4 4 0 4 0 100 100 5 5
18 Train WiFi 26 26 0 26 0 100 100 5 5
19 Train Staff and Customer Care 4 4 0 4 0 100 100 5 5
20 Train Accessibility 26 26 0 26 0 100 100 5 5
21 In Room Presentation 101 101 0 101 0 100 100 5 5
22 In Room Facilities 101 97 4 100 1 96 99 5 5