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ScotRail station performance

No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Platform Seats 706 683 23 691 15 97 98 5 5
2 Station Shelters & Waiting Areas 942 894 48 915 27 95 97 5 5
3a Station Toilets 83 74 9 79 4 89 95 3 5
3b Accessible Toilets 79 62 17 65 14 78 82 1 1
4 Station Poster Frames and Signage 4785 4771 15 4780 5 100 100 5 5
5 Station Clocks 307 302 7 302 5 98 98 5 5
6 Station WiFi 76 76 0 76 0 100 100 5 5
7 Station Car Parks & Cycle Facilities 545 526 19 535 10 97 98 5 5
8 Station Landscaping, Vegetation & Boundaries 706 672 34 697 9 95 99 4 5
9 Station Graffiti 706 660 46 698 8 93 99 5 5
10 Station Litter, Contamination & Winterisation 706 540 166 595 111 76 84 1 1
11 Station Lights 1130 1051 113 1051 79 90 93 5 5
12a Station CCTV 4561 4441 441 4186 375 91 92 2 3
12b Control Center CCTV 8118 8032 86 8073 45 99 99 5 5
13 Station Help/Information Points 607 592 15 602 5 98 99 5 5
14a Station Staff (Station Retailing Hours) 141 127 14 127 14 90 90 1 1
14b Station Staff (Station Staff Availability) 54 29 4 50 4 88 93 1 1
14c Station Staff (Station Modernisation Hours) 31 31 0 31 0 100 100 5 5
14d Station Retailing Equipment 141 140 1 140 1 99 99 4 4
15 Station Information 4786 4666 120 4732 54 97 99 5 5
16 Customer Information Systems 1731 1687 44 1711 20 97 99 5 5
17a Public/LLPA Announcement 136 123 13 131 5 90 96 2 5
17b Local PA Announcement 269 266 15 268 1 95 100 4 5
18 Passenger Accessibility at Station 706 665 41 676 30 94 96 4 5
19 Station Signage 706 637 69 676 30 90 96 2 5
20 Ticket Valdication at Key Stations 21 19 2 21 0 90 100 3 5
21 Ticket Vending Machines 314 298 16 314 0 95 100 3 5
22 SMARTcard Reader 628 619 9 628 0 99 100 5 5

ScotRail train performance

No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
23 Train Seats, Tables, Racks, Cycle & Other Facilities 486 484 2 485 1 100 100 5 5
24 Power Sockets 972 925 47 941 31 95 97 5 5
25 Train Weather & Wind Proofing 486 485 1 486 0 100 100 5 5
26 Train Heating/Ventilation 486 484 2 484 2 100 100 5 5
27 Train Doors 972 896 76 935 37 92 96 3 5
28a Train Toilets 74 70 4 73 1 95 99 5 5
28b Train Accessible Toilets 163 131 32 152 11 80 93 1 4
29 Train WiFi 486 480 6 480 6 99 99 5 5
30 On Train Refreshment & Food Facilities 15 15 0 15 0 100 100 5 5
31 Train Graffiti 486 482 4 484 2 99 100 5 5
32 Train Litter & Cleanliness 486 441 45 480 6 91 99 1 5
33 Train Lighting 486 472 14 475 11 97 98 4 5
34 On Train CCTV 387 371 16 381 6 96 98 4 5
35 Train Staff & Customer Care 163 163 0 163 0 100 100 5 5
36 Train Poster Frames 3965 3961 4 3964 1 100 100 5 5
37 Train Information 3965 3836 129 3944 21 97 99 5 5
38 Seat Reservation System 15 14 1 15 0 93 100 4 5
39 Passenger Information Screens 1406 1282 124 1387 19 91 99 4 5
40 On Train Public Address 486 454 32 483 3 93 99 4 5
41 Passenger Accessibility on Trains 486 486 0 486 0 100 100 5 5
42 Ticket Inspection on Trains 163 159 4 163 0 98 100 5 5