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Caledonian Sleeper station performance

Period six 2025/26 - Caledonian Sleeper station performance
No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Information 42 42 0 42 0 100 100 5 5
2 Station Posters & Signage 42 42 0 42 0 100 100 5 5
3 Station Boarding 5 5 0 5 0 100 100 5 5
4 Station Lounges (CS Controlled) 2 2 0 2 0 100 100 5 5
5 Station Lounges (Via 3rd Party Handling Agent) 3 2 1 2 1 67 67 3 3
6 Station Accessibility 5 5 0 5 0 100 100 5 5

Caledonian Sleeper train performance

Period six 2025/26 - Caledonian Sleeper train performance
No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
7 Train Seats, Racks and Other Passeneger Facilities 33 33 0 33 0 100 100 5 5
8 Train Lighting 33 28 5 28 5 85 85 1 1
9a Train Toilets 33 28 5 28 5 85 85 2 2
9b Train Accessible Toilets 15 14 1 14 1 93 93 4 4
10 Train Graffiti 33 33 0 33 0 100 100 5 5
11 Train Cleanliness 33 33 0 33 0 100 100 5 5
12 Onboard Passenger Information System 76 76 0 76 0 100 100 5 5
13 Train Heating & Ventilation 33 33 0 33 0 100 100 5 5
14 Train Posters / Decals & Information 33 33 0 33 0 100 100 5 5
15 Train Doors 66 66 0 66 0 100 100 5 5
16 Train CCTV 340 296 44 296 44 87 87 1 1
17 Train Refreshment and Food Facilities 5 5 0 5 0 100 100 5 5
18 Train WiFi 33 33 0 33 0 100 100 5 5
19 Train Staff and Customer Care 5 5 0 5 0 100 100 5 5
20 Train Accessibility 33 33 0 33 0 100 100 5 5
21 In Room Presentation 132 126 6 126 6 95 95 5 5
22 In Room Facilities 132 125 7 125 7 95 95 5 5