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ScotRail station performance

Period six 2025/26 - ScotRail station performance
No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Platform Seats 706 684 22 694 12 97 98 5 5
2 Station Shelters & Waiting Areas 942 894 48 909 33 95 96 5 5
3a Station Toilets 83 69 14 72 11 83 87 1 2
3b Accessible Toilets 79 68 11 73 6 86 92 2 5
4 Station Poster Frames and Signage 706 672 34 700 6 95 99 4 5
5 Station Clocks 307 304 6 307 0 98 100 5 5
6 Station WiFi 78 78 0 78 0 100 100 5 5
7 Station Car Parks & Cycle Facilities 545 526 19 529 16 97 97 5 5
8 Station Landscaping, Vegetation & Boundaries 706 669 37 692 14 95 98 4 5
9 Station Graffiti 706 648 58 701 5 92 99 5 5
10 Station Litter, Contamination & Winterisation 706 612 94 671 35 87 95 2 5
11 Station Lights 1147 1029 135 1102 45 88 96 4 5
12a Station CCTV 4685 4407 387 4640 45 92 99 3 5
12b Control Center CCTV 7901 7783 118 7862 39 99 100 5 5
13 Station Help/Information Points 607 539 68 603 4 89 99 1 5
14a Station Staff (Station Retailing Hours) 141 127 14 127 14 90 90 1 1
14b Station Staff (Station Staff Availability) 54 48 6 48 6 89 89 1 1
14c Station Staff (Station Modernisation Hours) 31 31 0 31 0 100 100 5 5
15 Station Information 706 655 51 689 17 93 98 3 5
16 Customer Information Systems 1731 1687 44 1708 23 97 99 5 5
17a Public/LLPA Announcement 136 105 31 132 4 77 97 1 5
17b Local PA Announcement 274 266 15 270 4 95 99 4 5
18 Passenger Accessibility at Station 706 668 38 682 24 95 97 4 5
19 Ticket Offices 141 128 13 129 12 91 91 1 1
20 Ticket Valdication at Key Stations 21 18 3 20 1 86 95 2 4
21 Ticket Vending Machines 314 300 14 308 6 96 98 4 5
22 SMARTcard Reader 628 620 8 627 1 99 100 5 5

ScotRail train performance

Period six 2025/26 - ScotRail train performance
No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
23 Train Seats, Tables, Racks, Cycle & Other Facilities 802 779 23 796 6 97 99 5 5
24 Power Sockets 1604 1547 57 1563 41 96 97 5 5
25 Train Weather & Wind Proofing 802 799 3 802 0 100 100 5 5
26 Train Heating/Ventilation 802 756 46 776 26 94 97 3 4
27 Train Doors 1604 1458 146 1502 102 91 94 2 4
28a Train Toilets 136 122 14 125 11 90 92 4 4
28b Train Accessible Toilets 271 221 50 253 18 82 93 2 4
29 Train WiFi 802 801 1 802 0 100 100 5 5
30 On Train Refreshment & Food Facilities 15 15 0 15 0 100 100 5 5
31 Train Graffiti 802 790 12 797 5 99 99 5 5
32 Train Litter & Cleanliness 802 741 61 795 7 92 99 2 5
33 Train Lighting 802 762 40 768 34 95 96 4 4
34 On Train CCTV 445 445 0 445 0 100 100 5 5
35 Train Staff & Customer Care 271 267 4 269 2 99 99 4 4
36 Train Poster Frames 6417 6409 8 6414 3 100 100 5 5
37 Train Information 6417 6368 49 6395 22 99 100 5 5
38 Seat Reservation System 15 15 0 15 0 100 100 5 5
39 Passenger Information Screens 2330 2225 105 2297 33 95 99 5 5
40 On Train Public Address 802 775 27 797 5 97 99 5 5
41 Passenger Accessibility on Trains 802 794 8 800 2 99 100 5 5
42 Ticket Inspection on Trains 271 265 6 271 0 98 100 5 5