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Caledonian Sleeper station performance

No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Information 42 42 0 42 0 100 100 5 5
2 Station Posters & Signage 42 42 0 42 0 100 100 5 5
3 Station Boarding 5 5 0 5 0 100 100 5 5
4 Station Lounges (CS Controlled) 2 2 0 2 0 100 100 5 5
5 Station Lounges (Via 3rd Party Handling Agent) 3 1 2 1 2 33 33 1 1
6 Station Accessibility 5 5 0 5 0 100 100 5 5

Caledonian Sleeper train performance

No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
7 Train Seats, Racks and Other Passeneger Facilities 28 28 0 28 0 100 100 5 5
8 Train Lighting 28 27 1 28 0 96 100 4 5
9a Train Toilets 28 20 8 8 5 71 29 1 1
9b Train Accessible Toilets 12 12 0 12 0 100 100 5 5
10 Train Graffiti 28 28 0 28 0 100 100 5 5
11 Train Cleanliness 28 27 1 28 0 96 100 4 5
12 Onboard Passenger Information System 64 64 0 64 0 100 100 5 5
13 Train Heating & Ventilation 28 28 0 28 0 100 100 5 5
14 Train Posters / Decals & Information 28 28 0 28 0 100 100 5 5
15 Train Doors 56 53 3 55 1 95 98 4 5
16 Train CCTV 288 287 1 288 0 100 100 5 5
17 Train Refreshment and Food Facilities 4 4 0 4 0 100 100 5 5
18 Train WiFi 28 27 1 28 0 96 100 4 5
19 Train Staff and Customer Care 4 4 0 4 0 100 100 5 5
20 Train Accessibility 28 28 0 28 0 100 100 5 5
21 In Room Presentation 103 98 5 100 3 95 97 5 5
22 In Room Facilities 103 97 6 99 4 94 96 4 5