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ScotRail station performance

No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Platform Seats 689 681 8 683 6 99 99 5 5
2 Station Shelters & Waiting Areas 925 877 48 899 26 95 97 5 5
3a Station Toilets 80 78 2 78 2 98 98 5 5
3b Accessible Toilets 76 67 9 70 6 88 92 3 5
4 Station Poster Frames and Signage 4687 4671 16 4682 5 100 100 5 5
5 Station Clocks 296 293 4 295 1 99 100 5 5
6 Station WiFi 73 73 0 73 0 100 100 5 5
7 Station Car Parks & Cycle Facilities 534 521 13 528 6 98 99 5 5
8 Station Landscaping, Vegetation & Boundaries 689 672 17 687 2 98 100 5 5
9 Station Graffiti 689 624 65 680 9 91 99 4 5
10 Station Litter, Contamination & Winterisation 689 548 141 597 92 80 87 1 2
11 Station Lights 1122 1037 104 1085 37 91 97 5 5
12a Station CCTV 4564 4365 435 4373 191 91 96 2 4
12b Control Center CCTV 8036 7969 67 8012 24 99 100 5 5
13 Station Help/Information Points 596 552 44 592 4 93 99 2 5
14a Station Staff (Station Retailing Hours) 138 124 14 124 14 90 90 1 1
14b Station Staff (Station Staff Availability) 47 45 2 45 2 96 96 3 3
14c Station Staff (Station Modernisation Hours) 31 31 0 31 0 100 100 5 5
14d Station Retailing Equipment 138 137 1 137 1 99 99 4 4
15 Station Information 4679 4524 163 4589 90 97 98 5 5
16 Customer Information Systems 1697 1628 70 1664 33 96 98 4 5
17a Public/LLPA Announcement 133 126 7 129 4 95 97 4 5
17b Local PA Announcement 270 268 10 270 0 96 100 5 5
18 Passenger Accessibility at Station 689 641 48 656 33 93 95 3 4
19 Station Signage 689 609 80 636 53 88 92 1 3
20 Ticket Valdication at Key Stations 21 20 1 21 0 95 100 4 5
21 Ticket Vending Machines 311 298 13 310 1 96 100 4 5
22 SMARTcard Reader 615 608 7 613 2 99 100 5 5

ScotRail train performance

No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
23 Train Seats, Tables, Racks, Cycle & Other Facilities 638 624 14 634 4 98 99 5 5
24 Power Sockets 1275 1236 39 1249 26 97 98 5 5
25 Train Weather & Wind Proofing 638 636 2 638 0 100 100 5 5
26 Train Heating/Ventilation 638 629 9 629 9 99 99 5 5
27 Train Doors 1276 1186 90 1214 62 93 95 3 4
28a Train Toilets 106 94 12 103 3 89 97 3 5
28b Train Accessible Toilets 208 172 36 206 2 83 99 2 5
29 Train WiFi 637 618 19 635 2 97 100 4 5
30 On Train Refreshment & Food Facilities 15 14 1 14 1 93 93 4 4
31 Train Graffiti 637 623 14 633 4 98 99 5 5
32 Train Litter & Cleanliness 637 613 24 634 3 96 100 4 5
33 Train Lighting 637 612 25 617 20 96 97 4 4
34 On Train CCTV 490 488 2 488 2 100 100 5 5
35 Train Staff & Customer Care 209 202 7 202 7 97 97 3 3
36 Train Poster Frames 5364 5356 8 5361 3 100 100 5 5
37 Train Information 5364 5198 166 5269 95 97 98 5 5
38 Seat Reservation System 15 14 1 15 0 93 100 4 5
39 Passenger Information Screens 1871 1702 169 1826 45 91 98 4 5
40 On Train Public Address 638 598 40 631 7 94 99 5 5
41 Passenger Accessibility on Trains 638 634 4 637 1 99 100 5 5
42 Ticket Inspection on Trains 209 206 3 209 0 99 100 5 5