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ScotRail station performance

Period ten 2023/24

No.	Station Service	Inventory	Passes During Period	Failures During Period	End of Period Passes	End of period Fails	Service Level During Period	End of Period Service Level	Original Score	Revised Score
1	Station Platform Seats	663	637	26	642	21	96	97	5	5
2	Station Shelters & Waiting Areas	930	859	71	884	46	92	95	4	5
3	Station Toilets	83	74	9	78	5	89	94	4	5
4	Station Posters	640	600	40	621	19	94	97	4	5
5	Station Clocks	305	290	15	297	8	95	97	4	5
6	Station WiFi	63	62	1	62	1	98	98	5	5
7	Station Car Parks & Cycle Facilities	532	515	17	518	14	97	97	5	5
8	Station Landscaping, Vegetation & Boundaries	663	645	18	651	12	97	98	5	5
9	Station Graffiti	695	621	74	646	49	89	93	4	5
10	Station Litter, Contamination & Winterisation	695	605	90	658	37	87	95	2	5
11	Station Lights	1110	986	159	1027	83	86	93	5	5
12a	Station CCTV	4335	3973	748	4157	178	84	96	1	4
12b	Control Centre CCTV	7654	7492	178	7555	99	98	99	5	5
13	Station Help/Information Points	591	559	32	577	14	95	98	3	5
14	Station Staff	141	119	22	119	22	84	84	1	1
15	Station Information	698	644	54	661	37	92	95	3	4
16	Customer Information Systems	1677	1622	58	1635	42	97	97	5	5
17a	Public Announcement	135	126	9	131	4	93	97	3	5
17b	Local Announcement	262	253	24	261	1	91	100	2	5
18	Passenger Accessibility at Station	766	725	41	740	26	95	97	4	5
19	Ticket Offices	141	117	24	117	24	83	83	1	1
20	Ticket Validation at Key Stations	19	18	1	18	1	95	95	4	4
21	Ticket Vending Machines	308	289	19	296	12	94	96	3	4
22	SMARTcard Reader	623	603	20	606	17	97	97	5	5

ScotRail train performance

Period ten 2023/24

No.	Rolling Stock Service Schedule	Inventory	Passes During Period	Failures During Period	End of Period Passes	End of period Fails	Service Level During Period	End of Period Service Level	Original Score	Revised Score
23	Train Seats, Tables, Racks, Cycle & Other Facilities	180	179	1	179	1	99	99	5	5
24	Power Sockets	180	169	11	172	8	94	96	5	5
25	Train Weather & Wind Proofing	180	179	1	179	1	99	99	5	5
26	Train Heating/Ventilation	180	176	4	176	4	98	98	5	5
27	Train Doors	180	152	28	160	20	84	89	1	1
28	Train Toilets	23	19	4	21	2	83	91	1	5
29	Train WiFi	180	180	0	180	0	100	100	5	5
30	On Train Refreshment & Food Facilities	0	0	0	0	0	0	0	0	0
31	Train Graffiti	180	169	11	180	0	94	100	3	5
32	Train Litter & Cleanliness	180	179	1	180	0	99	100	5	5
33	Train Lighting	180	179	1	180	0	99	100	5	5
34	On Train CCTV	266	248	18	248	18	93	93	3	3
35	Train Staff & Customer Care	102	97	5	97	5	95	95	4	4
36	Train Posters	2351	2294	57	2307	44	98	98	5	5
37	Seat Reservation System	3	1	2	1	2	33	33	1	1
38	Passenger Information Screens	866	770	96	770	96	89	89	3	3
39	On Train Public Address	180	153	27	160	20	85	89	2	3
40	Passenger Accessibility on Trains	282	249	33	268	14	88	95	1	4
41	Ticket Inspection on Trains	102	101	1	101	1	99	99	5	5

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