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ScotRail station performance

Period 13 2023/24

No.	Station Service	Inventory	Passes During Period	Failures During Period	End of Period Passes	End of period Fails	Service Level During Period	End of Period Service Level	Original Score	Revised Score
1	Station Platform Seats	665	634	31	638	27	95	96	4	5
2	Station Shelters & Waiting Areas	933	863	70	886	47	92	95	4	5
3	Station Toilets	83	73	10	77	6	88	93	4	5
4	Station Posters	642	602	40	619	23	94	96	4	5
5	Station Clocks	304	295	10	301	3	97	99	5	5
6	Station WiFi	64	64	0	64	0	100	100	5	5
7	Station Car Parks & Cycle Facilities	533	515	18	519	14	97	97	5	5
8	Station Landscaping, Vegetation & Boundaries	665	660	5	661	4	99	99	5	5
9	Station Graffiti	697	643	54	692	5	92	99	5	5
10	Station Litter, Contamination & Winterisation	697	623	74	674	23	89	97	3	5
11	Station Lights	1091	948	198	1032	59	83	95	4	5
12a	Station CCTV	4336	4185	518	4286	50	89	99	2	5
12b	Control Centre CCTV	7726	7686	40	7713	13	99	100	5	5
13	Station Help/Information Points	594	570	24	585	9	96	98	4	5
14	Station Staff	141	123	18	123	18	87	87	1	1
15	Station Information	683	641	56	658	25	92	96	3	5
16	Customer Information Systems	1689	1627	62	1640	49	96	97	4	5
17a	Public Announcement	135	127	8	132	3	94	98	4	5
17b	Local Announcement	265	258	20	262	3	93	99	3	5
18	Passenger Accessibility at Station	768	735	33	742	26	96	97	5	5
19	Ticket Offices	141	122	19	122	19	87	87	1	1
20	Ticket Validation at Key Stations	19	18	1	18	1	95	95	4	4
21	Ticket Vending Machines	307	288	19	296	11	94	96	3	4
22	SMARTcard Reader	625	616	9	621	4	99	99	5	5

ScotRail train performance

Period 13 2023/24

No.	Rolling Stock Service Schedule	Inventory	Passes During Period	Failures During Period	End of Period Passes	End of period Fails	Service Level During Period	End of Period Service Level	Original Score	Revised Score
23	Train Seats, Tables, Racks, Cycle & Other Facilities	387	380	7	385	2	98	99	5	5
24	Power Sockets	387	368	19	379	8	95	98	5	5
25	Train Weather & Wind Proofing	387	387	0	387	0	100	100	5	5
26	Train Heating/Ventilation	387	380	7	383	4	98	99	5	5
27	Train Doors	387	363	24	375	12	94	97	4	5
28	Train Toilets	48	41	7	44	4	85	92	2	5
29	Train WiFi	387	387	0	387	0	100	100	5	5
30	On Train Refreshment & Food Facilities	9	7	2	7	2	78	78	1	1
31	Train Graffiti	387	384	3	387	0	99	100	5	5
32	Train Litter & Cleanliness	387	376	11	380	7	97	98	4	5
33	Train Lighting	387	387	0	387	0	100	100	5	5
34	On Train CCTV	427	385	42	385	42	90	90	2	2
35	Train Staff & Customer Care	126	122	4	123	3	97	98	5	5
36	Train Posters	3133	3048	85	3083	50	97	98	5	5
37	Seat Reservation System	5	5	0	5	0	100	100	5	5
38	Passenger Information Screens	1032	1021	11	1021	11	99	99	5	5
39	On Train Public Address	387	386	1	386	1	100	100	5	5
40	Passenger Accessibility on Trains	387	358	29	376	11	93	97	3	5
41	Ticket Inspection on Trains	126	121	5	121	5	96	96	4	4

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