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ScotRail station performance

ScotRail station performance - Period three 2023/24

No.	Station Service	Inventory	Passes During Period	Failures During Period	End of Period Passes	End of period Fails	Service Level During Period	End of Period Service Level	Original Score	Revised Score
1	Station Platform Seats	667	639	28	643	24	96	96	5	5
2	Station Shelters & Waiting Areas	934	853	81	876	58	91	94	4	5
3	Station Toilets	83	63	20	67	16	76	81	1	1
4	Station Posters	643	595	48	612	31	93	95	3	4
5	Station Clocks	316	300	16	304	12	95	96	4	5
6	Station WiFi	63	63	0	63	0	100	100	5	5
7	Station Car Parks & Cycle Facilities	535	508	27	510	25	95	95	4	4
8	Station Landscaping, Vegetation & Boundaries	342	311	31	314	28	91	92	4	4
9	Station Graffiti	699	618	81	678	21	88	97	4	5
10	Station Litter, Contamination & Winterisation	699	586	113	656	43	84	94	1	5
11	Station Lights	1152	1014	138	1054	98	88	91	5	5
12a	Station CCTV	4425	3909	516	4104	321	88	93	2	3
12b	Control Centre CCTV	7091	7028	63	7045	46	99	99	5	5
13	Station Help/Information Points	594	559	35	566	28	94	95	3	3
14	Station Staff	141	122	19	122	19	87	87	1	1
15	Station Information	699	659	40	676	23	94	97	4	5
16	Customer Information Systems	1695	1630	65	1656	39	96	98	4	5
17a	Public Announcement	144	140	4	140	4	97	97	5	5
17b	Local Announcement	278	262	16	267	11	94	96	4	5
18	Passenger Accessibility at Station	698	657	41	673	25	94	96	4	5
19	Ticket Offices	141	121	20	122	19	86	87	1	1
20	Ticket Validation at Key Stations	20	14	6	14	6	70	70	1	1
21	Ticket Vending Machines	310	289	21	295	15	93	95	2	3
22	SMARTcard Reader	623	607	16	609	14	97	98	5	5

ScotRail train performance

ScotRail train performance - Period three 2023/24

No.	Rolling Stock Service Schedule	Inventory	Passes During Period	Failures During Period	End of Period Passes	End of period Fails	Service Level During Period	End of Period Service Level	Original Score	Revised Score
23	Train Seats, Tables, Racks, Cycle & Other Facilities	542	529	13	532	10	98	98	5	5
24	Power Sockets	542	510	32	520	22	94	96	5	5
25	Train Weather & Wind Proofing	542	542	0	542	0	100	100	5	5
26	Train Heating/Ventilation	542	538	4	538	4	99	99	5	5
27	Train Doors	542	499	43	509	33	92	94	3	4
28	Train Toilets	142	127	15	131	11	89	92	4	5
29	Train WiFi	542	542	0	542	0	100	100	5	5
30	On Train Refreshment & Food Facilities	10	6	4	6	4	60	60	1	1
31	Train Graffiti	542	522	20	530	12	96	98	4	5
32	Train Litter & Cleanliness	542	525	17	533	9	97	98	4	5
33	Train Lighting	542	537	5	538	4	99	99	5	5
34	On Train CCTV	299	258	41	258	41	86	86	1	1
35	Train Staff & Customer Care	174	164	10	165	9	94	95	4	4
36	Train Posters	2168	2092	76	2097	71	96	97	5	5
37	Seat Reservation System	10	10	0	10	0	100	100	5	5
38	Passenger Information Screens	1626	1622	4	1622	4	100	100	5	5
39	On Train Public Address	542	507	35	517	25	94	95	5	5
40	Passenger Accessibility on Trains	542	495	47	508	34	91	94	2	4
41	Ticket Inspection on Trains	174	174	0	174	0	100	100	5	5

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