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ScotRail station performance

Period three 2025/26
No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Platform Seats 705 685 20 696 9 97 99 5 5
2 Station Shelters & Waiting Areas 941 894 47 907 34 95 96 5 5
3a Station Toilets 83 76 7 79 4 92 95 5 5
3b Accessible Toilets 78 68 10 72 6 87 92 2 5
4 Station Poster Frames and Signage 705 667 38 698 7 95 99 4 5
5 Station Clocks 309 307 4 309 0 99 100 5 5
6 Station WiFi 66 66 0 66 0 100 100 5 5
7 Station Car Parks & Cycle Facilities 543 523 20 533 10 96 98 5 5
8 Station Landscaping, Vegetation & Boundaries 705 687 18 689 16 97 98 5 5
9 Station Graffiti 705 645 60 666 39 91 94 4 5
10 Station Litter, Contamination & Winterisation 705 603 102 658 47 86 93 2 4
11 Station Lights 1142 1047 114 1110 32 90 97 5 5
12a Station CCTV 4733 4425 372 4623 110 92 98 3 5
12b Control Center CCTV 7901 7813 88 7889 12 99 100 5 5
13 Station Help/Information Points 605 572 33 598 7 95 99 3 5
14a Station Staff (Station Retailing Hours) 141 131 10 131 10 93 93 1 1
15 Station Information 705 635 70 687 18 90 97 2 5
16 Customer Information Systems 1721 1643 79 1689 32 95 98 4 5
17a Public/LLPA Announcement 136 126 10 135 1 93 99 3 5
17b Local PA Announcement 276 269 12 274 2 96 99 5 5
18 Passenger Accessibility at Station 705 663 42 684 21 94 97 4 5
19 Ticket Offices 141 130 11 131 10 92 93 1 1
20 Ticket Valdication at Key Stations 21 20 1 21 0 95 100 4 5
21 Ticket Vending Machines 314 309 5 314 0 98 100 5 5
22 SMARTcard Reader 628 615 13 623 5 98 99 5 5

ScotRail train performance

Period three 2025/26
No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
23 Train Seats, Tables, Racks, Cycle & Other Facilities 764 745 19 756 8 98 99 5 5
24 Power Sockets 1527 1443 84 1476 51 94 97 5 5
25 Train Weather & Wind Proofing 764 757 7 761 3 99 100 5 5
26 Train Heating/Ventilation 764 753 11 755 9 99 99 5 5
27 Train Doors 1528 1444 84 1466 62 95 96 4 5
28a Train Toilets 119 110 9 112 7 92 94 4 5
28b Train Accessible Toilets 255 197 58 232 23 77 91 1 4
29 Train WiFi 763 759 4 759 4 99 99 5 5
30 On Train Refreshment & Food Facilities 15 15 0 15 0 100 100 5 5
31 Train Graffiti 763 731 32 752 11 96 99 4 5
32 Train Litter & Cleanliness 763 671 92 746 17 88 98 1 5
33 Train Lighting 763 745 18 750 13 98 98 5 5
34 On Train CCTV 481 476 5 476 5 99 99 5 5
35 Train Staff & Customer Care 256 249 7 250 6 97 98 3 4
36 Train Poster Frames 6192 6184 8 6189 3 100 100 5 5
37 Train Information 6192 6151 41 6177 15 99 100 5 5
38 Seat Reservation System 15 14 1 14 1 93 93 4 4
39 Passenger Information Screens 2155 2007 148 2067 88 93 96 4 5
40 On Train Public Address 764 716 48 734 30 94 96 5 5
41 Passenger Accessibility on Trains 764 760 4 760 4 99 99 5 5
42 Ticket Inspection on Trains 256 255 1 256 0 100 100 5 5