Full results

ScotRail station performance

Period three 2026/27
No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Platform Seats 706 669 37 684 22 95 97 4 5
2 Station Shelters & Waiting Areas 942 891 51 904 38 95 96 5 5
3a Station Toilets 83 75 8 77 6 90 93 4 5
3b Accessible Toilets 79 68 11 72 7 86 91 2 4
4 Station Poster Frames and Signage 4786 4771 15 4785 1 100 100 5 5
5 Station Clocks 304 293 16 295 9 95 97 4 5
6 Station WiFi 76 76 0 76 0 100 100 5 5
7 Station Car Parks & Cycle Facilities 545 529 16 535 10 97 98 5 5
8 Station Landscaping, Vegetation & Boundaries 706 676 30 690 16 96 98 5 5
9 Station Graffiti 706 658 48 698 8 93 99 5 5
10 Station Litter, Contamination & Winterisation 706 574 132 622 84 81 88 1 3
11 Station Lights 1154 1058 106 1127 27 91 98 5 5
12a Station CCTV 4812 4542 340 4734 78 93 98 3 5
12b Control Center CCTV 8118 8058 60 8102 16 99 100 5 5
13 Station Help/Information Points 607 590 17 603 4 97 99 4 5
14a Station Staff (Station Retailing Hours) 141 125 16 125 16 89 89 1 1
14b Station Staff (Station Staff Availability) 54 44 10 44 10 81 81 1 1
14c Station Staff (Station Modernisation Hours) 31 31 0 31 0 100 100 5 5
14d Station Retailing Equipment 141 141 0 141 0 100 100 5 5
15 Station Information 4783 4679 107 4725 58 98 99 5 5
16 Customer Information Systems 1730 1622 109 1680 50 94 97 3 5
17a Public/LLPA Announcement 136 127 9 131 5 93 96 3 5
17b Local PA Announcement 277 266 15 275 2 95 99 4 5
18 Passenger Accessibility at Station 706 653 53 665 41 92 94 3 4
19 Station Signage 706 669 37 685 21 95 97 4 5
20 Ticket Valdication at Key Stations 21 16 5 19 2 76 90 1 3
21 Ticket Vending Machines 314 299 15 313 1 95 100 3 5
22 SMARTcard Reader 628 621 7 627 1 99 100 5 5

ScotRail train performance

Period three 2026/27
No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
23 Train Seats, Tables, Racks, Cycle & Other Facilities 735 726 9 733 2 99 100 5 5
24 Power Sockets 1470 1410 60 1449 21 96 99 5 5
25 Train Weather & Wind Proofing 735 733 2 734 1 100 100 5 5
26 Train Heating/Ventilation 735 717 18 731 4 98 99 5 5
27 Train Doors 1470 1372 98 1404 66 93 96 3 5
28a Train Toilets 121 115 6 120 1 95 99 5 5
28b Train Accessible Toilets 249 196 53 233 16 79 94 1 5
29 Train WiFi 735 735 0 735 0 100 100 5 5
30 On Train Refreshment & Food Facilities 15 13 2 13 2 87 87 3 3
31 Train Graffiti 735 711 24 729 6 97 99 4 5
32 Train Litter & Cleanliness 735 658 77 729 6 90 99 1 5
33 Train Lighting 735 712 23 722 13 97 98 4 5
34 On Train CCTV 394 388 6 388 6 98 98 5 5
35 Train Staff & Customer Care 249 246 3 248 1 99 100 4 5
36 Train Poster Frames 6005 5997 8 6005 0 100 100 5 5
37 Train Information 6005 5934 71 5964 41 99 99 5 5
38 Seat Reservation System 15 12 3 14 1 80 93 3 4
39 Passenger Information Screens 2160 2011 149 2106 54 93 98 4 5
40 On Train Public Address 735 707 28 721 14 96 98 5 5
41 Passenger Accessibility on Trains 735 733 2 735 0 100 100 5 5
42 Ticket Inspection on Trains 249 248 1 249 0 100 100 5 5