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ScotRail station performance

Period 12 2023/24

No.	Station Service	Inventory	Passes During Period	Failures During Period	End of Period Passes	End of period Fails	Service Level During Period	End of Period Service Level	Original Score	Revised Score
1	Station Platform Seats	665	633	32	636	29	95	96	4	5
2	Station Shelters & Waiting Areas	933	846	87	876	57	91	94	4	5
3	Station Toilets	83	71	12	77	6	86	93	3	5
4	Station Posters	642	595	47	620	22	93	97	3	5
5	Station Clocks	304	289	16	299	5	95	98	4	5
6	Station WiFi	64	64	0	64	0	100	100	5	5
7	Station Car Parks & Cycle Facilities	533	516	17	524	9	97	98	5	5
8	Station Landscaping, Vegetation & Boundaries	665	642	23	649	16	97	98	5	5
9	Station Graffiti	697	643	54	688	9	92	99	5	5
10	Station Litter, Contamination & Winterisation	697	618	79	677	20	89	97	3	5
11	Station Lights	1117	901	245	1007	110	79	90	2	5
12a	Station CCTV	4499	3964	740	4333	166	84	96	1	4
12b	Control Centre CCTV	7712	7577	151	7586	126	98	98	5	5
13	Station Help/Information Points	594	570	24	588	6	96	99	4	5
14	Station Staff	141	118	23	118	23	84	84	1	1
15	Station Information	697	640	57	692	5	92	99	3	5
16	Customer Information Systems	1688	1656	33	1666	22	98	99	5	5
17a	Public Announcement	135	124	11	133	2	92	99	3	5
17b	Local Announcement	270	254	24	261	9	91	97	2	5
18	Passenger Accessibility at Station	768	725	43	741	27	94	96	4	5
19	Ticket Offices	141	120	21	120	21	85	85	1	1
20	Ticket Validation at Key Stations	19	15	4	18	1	79	95	1	4
21	Ticket Vending Machines	307	276	31	298	9	90	97	1	4
22	SMARTcard Reader	625	602	23	616	9	96	99	5	5

ScotRail train performance

Period 12 2023/24

No.	Rolling Stock Service Schedule	Inventory	Passes During Period	Failures During Period	End of Period Passes	End of period Fails	Service Level During Period	End of Period Service Level	Original Score	Revised Score
23	Train Seats, Tables, Racks, Cycle & Other Facilities	498	491	7	493	5	99	99	5	5
24	Power Sockets	498	448	50	455	43	90	91	4	4
25	Train Weather & Wind Proofing	498	498	0	498	0	100	100	5	5
26	Train Heating/Ventilation	498	486	12	486	12	98	98	5	5
27	Train Doors	498	464	34	473	25	93	95	3	4
28	Train Toilets	70	56	14	59	11	80	84	1	2
29	Train WiFi	498	498	0	498	0	100	100	5	5
30	On Train Refreshment & Food Facilities	10	10	0	10	0	100	100	5	5
31	Train Graffiti	498	492	6	493	5	99	99	5	5
32	Train Litter & Cleanliness	498	481	17	481	17	97	97	4	4
33	Train Lighting	498	488	10	490	8	98	98	5	5
34	On Train CCTV	302	290	12	290	12	96	96	4	4
35	Train Staff & Customer Care	167	161	6	161	6	96	96	5	5
36	Train Posters	4260	4095	165	4133	127	96	97	5	5
37	Seat Reservation System	14	14	0	14	0	100	100	5	5
38	Passenger Information Screens	1404	1328	76	1328	76	95	95	5	5
39	On Train Public Address	498	486	12	492	6	98	99	5	5
40	Passenger Accessibility on Trains	665	630	35	652	13	95	98	4	5
41	Ticket Inspection on Trains	167	156	11	156	11	93	93	2	2

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