Full results

ScotRail station performance

Period twelve 2025/26
No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Platform Seats 706 694 12 697 9 98 99 5 5
2 Station Shelters & Waiting Areas 942 879 63 909 33 93 96 5 5
3a Station Toilets 83 72 11 76 7 87 92 2 5
3b Accessible Toilets 79 60 19 68 11 76 86 1 2
4 Station Poster Frames and Signage 706 681 25 701 5 96 99 5 5
5 Station Clocks 310 309 1 310 0 100 100 5 5
6 Station WiFi 76 76 0 76 0 100 100 5 5
7 Station Car Parks & Cycle Facilities 545 526 19 528 17 97 97 5 5
8 Station Landscaping, Vegetation & Boundaries 706 690 16 697 9 98 99 5 5
9 Station Graffiti 706 652 54 697 9 92 99 5 5
10 Station Litter, Contamination & Winterisation 704 614 92 650 54 87 92 2 4
11 Station Lights 1152 1034 130 1095 57 89 95 4 5
12a Station CCTV 4682 4551 243 4581 101 95 98 4 5
12b Control Center CCTV 7901 7799 102 7860 41 99 99 5 5
13 Station Help/Information Points 607 584 23 606 1 96 100 4 5
14a Station Staff (Station Retailing Hours) 141 138 3 138 3 98 98 4 4
14b Station Staff (Station Staff Availability) 54 54 0 54 0 100 100 5 5
14c Station Staff (Station Modernisation Hours) 31 31 0 31 0 100 100 5 5
15 Station Information 706 583 123 667 39 83 94 1 4
16 Customer Information Systems 1731 1698 33 1721 10 98 99 5 5
17a Public/LLPA Announcement 136 123 13 132 4 90 97 2 5
17b Local PA Announcement 278 276 5 276 2 98 99 5 5
18 Passenger Accessibility at Station 706 665 41 678 28 94 96 4 5
19 Ticket Offices 141 138 3 138 3 98 98 4 4
20 Ticket Valdication at Key Stations 21 21 0 21 0 100 100 5 5
21 Ticket Vending Machines 314 304 10 313 1 97 100 4 5
22 SMARTcard Reader 628 623 5 626 2 99 100 5 5

ScotRail train performance

Period twelve 2025/26
No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
23 Train Seats, Tables, Racks, Cycle & Other Facilities 3392 3377 15 3386 6 100 100 5 5
24 Power Sockets 6784 6702 82 6731 53 99 99 5 5
25 Train Weather & Wind Proofing 3392 3388 4 3391 1 100 100 5 5
26 Train Heating/Ventilation 3392 3373 19 3382 10 99 100 5 5
27 Train Doors 6784 6680 104 6713 71 98 99 5 5
28a Train Toilets 564 548 16 563 1 97 100 5 5
28b Train Accessible Toilets 1120 1058 62 1106 14 94 99 5 5
29 Train WiFi 3392 3380 12 3384 8 100 100 5 5
30 On Train Refreshment & Food Facilities 10 9 1 9 1 90 90 4 4
31 Train Graffiti 3392 3370 22 3385 7 99 100 5 5
32 Train Litter & Cleanliness 3392 3319 73 3381 11 98 100 5 5
33 Train Lighting 3392 3357 35 3363 29 99 99 5 5
34 On Train CCTV 444 398 46 398 46 90 90 2 2
35 Train Staff & Customer Care 1120 1112 8 1112 8 99 99 4 4
36 Train Poster Frames 29815 29813 2 29814 1 100 100 5 5
37 Train Information 29815 29693 122 29722 93 100 100 5 5
38 Seat Reservation System 10 9 1 9 1 90 90 4 4
39 Passenger Information Screens 10274 10129 145 10233 41 99 100 5 5
40 On Train Public Address 3392 3339 53 3380 12 98 100 5 5
41 Passenger Accessibility on Trains 3392 3386 6 3392 0 100 100 5 5
42 Ticket Inspection on Trains 1120 1117 3 1120 0 100 100 5 5