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ScotRail station performance

No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Platform Seats 705 674 31 696 9 96 99 5 5
2 Station Shelters & Waiting Areas 941 890 51 906 35 95 96 5 5
3a Station Toilets 83 78 5 81 2 94 98 5 5
3b Accessible Toilets 78 56 22 69 9 72 88 1 3
4 Station Poster Frames and Signage 705 673 32 696 9 95 99 4 5
5 Station Clocks 310 307 4 310 0 99 100 5 5
6 Station WiFi 66 66 0 66 0 100 100 5 5
7 Station Car Parks & Cycle Facilities 543 517 26 523 20 95 96 4 5
8 Station Landscaping, Vegetation & Boundaries 705 688 17 692 13 98 98 5 5
9 Station Graffiti 705 655 50 682 23 93 97 5 5
10 Station Litter, Contamination & Winterisation 705 594 111 660 45 84 94 1 5
11 Station Lights 1153 1047 114 1116 37 90 97 5 5
12a Station CCTV 4755 4638 159 4695 60 97 99 4 5
12b Control Center CCTV 7901 7855 46 7882 19 99 100 5 5
13 Station Help/Information Points 605 566 39 596 9 94 99 3 5
14a Station Staff (Station Retailing Hours) 141 134 7 135 6 95 96 2 3
15 Station Information 705 648 57 689 16 92 98 3 5
16 Customer Information Systems 1722 1667 55 1690 32 97 98 5 5
17a Public/LLPA Announcement 136 122 14 127 9 90 93 2 3
17b Local PA Announcement 278 271 10 274 4 96 99 5 5
18 Passenger Accessibility at Station 705 655 50 682 23 93 97 3 5
19 Ticket Offices 141 136 5 136 5 96 96 3 3
20 Ticket Valdication at Key Stations 20 14 6 17 3 70 85 1 2
21 Ticket Vending Machines 314 304 10 308 6 97 98 4 5
22 SMARTcard Reader 628 617 11 621 7 98 99 5 5

ScotRail train performance

No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
23 Train Seats, Tables, Racks, Cycle & Other Facilities 751 743 8 747 4 99 99 5 5
24 Power Sockets 1501 1425 76 1447 54 95 96 5 5
25 Train Weather & Wind Proofing 751 748 3 750 1 100 100 5 5
26 Train Heating/Ventilation 751 720 31 728 23 96 97 4 4
27 Train Doors 1502 1381 121 1408 94 92 94 3 4
28a Train Toilets 106 95 11 102 4 90 96 4 5
28b Train Accessible Toilets 249 205 44 235 14 82 94 2 5
29 Train WiFi 750 748 2 749 1 100 100 5 5
30 On Train Refreshment & Food Facilities 15 15 0 15 0 100 100 5 5
31 Train Graffiti 751 742 9 746 5 99 99 5 5
32 Train Litter & Cleanliness 751 655 96 744 7 87 99 1 5
33 Train Lighting 751 731 20 732 19 97 97 4 4
34 On Train CCTV 476 475 1 475 1 100 100 5 5
35 Train Staff & Customer Care 250 242 8 243 7 97 97 3 3
36 Train Poster Frames 6079 6074 5 6076 3 100 100 5 5
37 Train Information 6079 6037 42 6070 9 99 100 5 5
38 Seat Reservation System 20 20 0 20 0 100 100 5 5
39 Passenger Information Screens 1851 1682 169 1749 102 91 94 4 5
40 On Train Public Address 751 695 56 728 23 93 97 4 5
41 Passenger Accessibility on Trains 751 746 5 750 1 99 100 5 5
42 Ticket Inspection on Trains 250 246 4 247 3 98 99 5 5