Full results

ScotRail station performance

Period two 2026/27
No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Platform Seats 706 682 24 693 13 97 98 5 5
2 Station Shelters & Waiting Areas 942 884 58 918 24 94 97 5 5
3a Station Toilets 83 74 9 79 4 89 95 3 5
3b Accessible Toilets 79 57 22 70 9 72 89 1 3
4 Station Poster Frames and Signage 4786 4781 5 4786 0 100 100 5 5
5 Station Clocks 309 303 6 308 1 98 100 5 5
6 Station WiFi 76 76 0 76 0 100 100 5 5
7 Station Car Parks & Cycle Facilities 545 525 20 530 15 96 97 5 5
8 Station Landscaping, Vegetation & Boundaries 706 682 24 691 15 97 98 5 5
9 Station Graffiti 706 643 63 703 3 91 100 4 5
10 Station Litter, Contamination & Winterisation 706 568 138 630 76 80 89 1 3
11 Station Lights 1161 1060 104 1130 31 91 97 5 5
12a Station CCTV 4882 4393 489 4868 14 90 100 2 5
12b Control Center CCTV 8118 8021 97 8099 19 99 100 5 5
13 Station Help/Information Points 607 589 18 598 9 97 99 4 5
14a Station Staff (Station Retailing Hours) 141 135 6 135 6 96 96 3 3
14b Station Staff (Station Staff Availability) 54 49 5 49 5 91 91 1 1
14c Station Staff (Station Modernisation Hours) 31 31 0 31 0 100 100 5 5
14d Station Retailing Equipment 141 141 0 141 0 100 100 5 5
15 Station Information 4785 4663 123 4734 51 97 99 5 5
16 Customer Information Systems 1731 1680 51 1708 23 97 99 5 5
17a Public/LLPA Announcement 136 128 8 133 3 94 98 4 5
17b Local PA Announcement 281 275 6 281 0 98 100 5 5
18 Passenger Accessibility at Station 706 659 47 683 23 93 97 3 5
19 Station Signage 706 671 35 689 17 95 98 4 5
20 Ticket Valdication at Key Stations 21 18 3 21 0 86 100 2 5
21 Ticket Vending Machines 314 304 10 313 1 97 100 4 5
22 SMARTcard Reader 628 622 6 626 2 99 100 5 5

ScotRail train performance

Period two 2026/27
No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
23 Train Seats, Tables, Racks, Cycle & Other Facilities 754 737 17 747 7 98 99 5 5
24 Power Sockets 1508 1432 76 1465 43 95 97 5 5
25 Train Weather & Wind Proofing 754 750 4 752 2 99 100 5 5
26 Train Heating/Ventilation 754 748 6 748 6 99 99 5 5
27 Train Doors 1508 1350 158 1401 107 90 93 2 3
28a Train Toilets 134 122 12 129 5 91 96 4 5
28b Train Accessible Toilets 252 207 45 242 10 82 96 2 5
29 Train WiFi 754 754 0 754 0 100 100 5 5
30 On Train Refreshment & Food Facilities 20 18 2 18 2 90 90 4 4
31 Train Graffiti 754 728 26 744 10 97 99 4 5
32 Train Litter & Cleanliness 754 686 68 749 5 91 99 1 5
33 Train Lighting 754 710 44 721 33 94 96 3 4
34 On Train CCTV 427 404 23 408 19 95 96 4 4
35 Train Staff & Customer Care 252 247 5 247 5 98 98 4 4
36 Train Poster Frames 5944 5939 5 5941 3 100 100 5 5
37 Train Information 5944 5873 71 5891 53 99 99 5 5
38 Seat Reservation System 15 14 1 14 1 93 93 4 4
39 Passenger Information Screens 2258 2133 125 2220 38 94 98 5 5
40 On Train Public Address 754 717 37 739 15 95 98 5 5
41 Passenger Accessibility on Trains 754 749 5 754 0 99 100 5 5
42 Ticket Inspection on Trains 252 249 3 252 0 99 100 5 5