Appendix A1 - Resident survey
General
Q1.1 Can you tell me the first part, and then the first digit in the second part of your home postcode? An example would be TD10 6. This is to assess the geographic region you live in more accurately. It will only be used to help analyse the results of this survey.
Prefer not to say
Q1.2 Which of the following best describes your access to a vehicle? Please select one only.
Full access to a vehicle as driver
Shared access to a vehicle as driver
Access to a vehicle only as a passenger driven by someone else
No access to a vehicle
Prefer not to say
Q1.3 What is your employment status?
Full-time employment
Part-time employment
Full or part time further education
Full or part time higher education
Not in employment due to illness or disability
Not in employment / looking after home or family
Unemployed
Retired
Other (please specify below)
Prefer not to say
Q1.4 Which of the following is most accurate about your place of work or education?
I work from home entirely
I travel to a fixed place of work / education entirely
I partially work from home and partially travel to a fixed place of work / education
Q1.4a Can you tell me the first part, and then the first digit in the second part of your place of work / education postcode? An example would be TD10 6. This is to assess the geographic region you work or study in more accurately. It will only be used to help analyse the results of this survey.
Prefer not to say
Q1.4b How often do you commute to work / education?
7 days per week
6 days per week
5 days per week
4 days per week
3 days per week
2 days per week
Once a week
Less than once a week
Other
Q1.4c What main mode of transport do you typically use when commuting to work / education? Please select one only.
Walk / Wheel
Cycle
Bus
Rail
Bus & Rail
Park & Ride (Bus)
Park & Ride (Rail)
Car / Van (dropped off)
Car / Van (drive myself)
Other (please specify below)
Q1.4d How long does your journey take when commuting to work / education? Please select one option only.
Up to 10 minutes
11 to 15 minutes
16 to 30 minutes
31 minutes to 1 hour
More than 1 hour
Q1.4e Where do you park your car when commuting to work / education? Please select one only.
At your workplace
On-street/car park (paid)
On-street/car park (free)
Other (please specify below)
Q1.5 Have you travelled to any of the locations below for personal or leisure purposes in the past 30 days? Please select all that apply.
Berwick Upon Tweed
Dunbar
Edinburgh
Eyemouth
Haddington
Musselburgh
Newcastle
North Berwick
Other (please specify below)
I’ve not travelled for personal or leisure purposes in the past 30 days
Q1.5a How many times did you travel to these locations in the past 30 days? Please select one option in each row.
[Not at all
Up to 5 times
6 to 10 times
11 to 15 times
16 to 20 times
21 to 30 times
More than 30 times]
Berwick Upon Tweed
Dunbar
Edinburgh
Eyemouth
Haddington
Musselburgh
Newcastle
North Berwick
Q1.5b How do you typically travel to each of the following areas? We are interested in the main mode of travel. Please select one option in each row.
[Walk / Wheel
Cycle
Bus
Bus & Rail
Rail
Park & Ride (Bus)
Park & Ride (Rail)
Car / Van (non-driver)
Car / Van (driver)]
Berwick Upon Tweed
Dunbar
Edinburgh
Eyemouth
Haddington
Musselburgh
Newcastle
North Berwick
Q1.5c How long does the journey to each of these areas take? Please select one option in each row.
[Up to 10 minutes
11 to 15 minutes
16 to 30 minutes
31 minutes to 1 hour
More than 1 hour]
Berwick Upon Tweed
Dunbar
Edinburgh
Eyemouth
Haddington
Musselburgh
Newcastle
North Berwick
Use of the Rail Network
Q2.1 Have you travelled by train at least once in the past 12 months?
Yes
No
Q2.2 When travelling from home, where do you typically catch the train? Please select one only.
Dunbar
Berwick Upon Tweed
Reston
Other (please specify below)
Q2.3 How do you typically travel to that train station? Please select one only.
Walk / Wheel
Cycle
Bus
Car/van (dropped off)
Car/Van (parked in station car park)
Car/Van (parked on-street)
Other (please specify below)
Q2.4 I am now going to ask you about different aspects of the East Coast Main Line and service. The East Coast Main Line (ECML) is a high speed long distance connection between London and Edinburgh calling at stations including Reston, Berwick Upon Tweed, Dunbar and East Linton. Thinking about your use of the East Coast Main Line, how satisfied or dissatisfied are you with the following? Please select one option in each row.
[Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Not Applicable]
The frequency of train services on the line
The punctuality of train services on the line
The reliability of train services on the line
Journey times
The time of the first / last train
The availability of seats on the train
On-board comfort
Onward connections from Dunbar/Berwick upon Tweed
Facilities for people with impaired mobility
The availability of parking spaces in your local station car park
Q2.5 Can you say why you are not satisfied with the frequency of train services on the line?
Can you say why you are not satisfied with the punctuality of train services on the line?
Can you say why you are not satisfied with the reliability of train services on the line?
Can you say why you are not satisfied with journey times?
Can you say why you are not satisfied with the time of the first / last train?
Can you say why you are not satisfied with the availability of seats on the train?
Can you say why you are not satisfied with on-board comfort?
Can you say why you are not satisfied with onward connections from Dunbar/Berwick upon Tweed?
Can you say why you are not satisfied with facilities for people with impaired mobility?
Can you say why you are not satisfied with the availability of parking spaces in your local station car park?
Q2.6 Which of the following statements best applies to you? Please select one only.
I do not travel to destinations served by the East Coast Main Line
I travel to destinations served by the East Coast Main Line and would like to use the train, but I am not able to
I travel to destinations served by the East Coast Main Line, but I prefer not to use the train
I travel to destinations served by the East Coast Main Line and will continue to use the train
Q2.7 I am going to read out a number of possible reasons for not travelling by rail. Can you tell me whether each is a major reason, a minor reason or not a reason that applies to you? Please select one option in each row.
[Major Reason
Minor Reason
Not a Reason]
My National Entitlement Card makes bus travel free
I like the convenience of travelling by car / van
I need my car / van for business purposes
There is not enough parking at my local station to allow me to park and ride Public transport options between my house and the station aren’t convenient / don’t exist
Public transport options between the end station and my desired destinations aren’t convenient / don’t exist
Travel by rail would take longer
Rail travel is too expensive
The timetable does not suit my needs
The Sunday rail timetable frequency does not suit my needs
Rail services at peak times are very busy and there is no guarantee of a seat Accessing the train is challenging due to physical limitations / disability Other (please specify below)
Reston Rail Station
Q3.1 Do you currently use Reston Rail Station? Please select one only.
Yes, regularly
Yes, occasionally
No, but I have used it previously
No, I have never used it
Q3.2 You have said that you do not use Reston Rail Station. How important or not are the following reasons in your decision not to use Reston Rail Station? Please select one option in each row.
[Major Reason
Minor Reason
Not a Reason]
I prefer the convenience of travelling by car / van
I need my car / van for work or business purposes
My National Entitlement Card makes bus travel free
I have mobility or accessibility needs that make rail difficult
There is insufficient parking at my local station
There are no convenient public transport links between my home and the station There are no convenient public transport links between the destination station and where I need to go
Rail travel is too expensive
Rail travel would take longer than my current mode
Train times do not suit my needs
Trains are too infrequent
Trains are too busy at peak times
Q3.3 When did you start using Reston Rail Station? Please select one only.
From opening in 2022
2023
2024
2025
This year (2026)
Q3.4 How do you rate the following aspects of Reston Rail Station? Please select one option in each row.
[Very Good
Good
Neither Good nor Poor
Poor
Very Poor
Don't Know / No
Opinion]
Lighting in and around the station
Signage in and around the station
Seating
Cleanliness
Ticket machines
Information screens / customer information
Feeling of safety during day times
Feeling of safety at evenings / night times
The station facility overall
Q3.5 How do you rate the following aspects of accessibility and connectivity regarding Reston Rail Station? Please select one option in each row.
Very Good
Good
Neither Good nor Poor
Poor
Very Poor
Don't Know / No Opinion
How easy is it to access the station
Accessibility of the station for disabled people or those with limited mobility Signage within Reston and elsewhere for finding the station
Interchange facilities with other transport modes (e.g. bus stop proximity, taxi rank)
Provision of secure cycle parking
The new journey opportunities provided
Q3.6 How often do you use Reston Rail Station? Please select one only.
7 days per week
6 days per week
5 days per week
4 days per week
3 days per week
2 days per week
Once a week
Less often than once a week
Other
Q3.7 How do you typically travel to Reston Rail Station? Please select one only.
Walk / Wheel
Cycle
Bus
Rail
Bus & Rail
Park & Ride (Bus)
Park & Ride (Rail)
Car / Van (dropped off)
Car / Van (drove myself)
Other (please specify below)
Q3.8 Which type of journeys do you use the train from Reston for? Please select all that apply.
Employment / work
Education
Leisure purposes (eating/drinking, shopping, visiting friends/relatives, sport, entertainment and short breaks)
Personal business (include trips to/from banks, churches, hospitals, doctors’ surgeries, dentists, hairdressers, libraries etc.)
None of the above
Q3.9a If Reston Rail Station was not available for your journeys for employment / work, what main mode of transport would you typically use for this journey? Please select one only.
Rail, using another rail station
Walk / Wheel
Cycle
Bus
Rail
Bus & Rail
Park & Ride (Bus)
Park & Ride (Rail)
Car / Van (dropped off)
Car / Van (drove myself)
Would not make this journey at all
Other (please specify below)
Q3.9b If Reston Rail Station was not available for your journeys for education purposes, what main mode of transport would you typically use for this journey? Please select one only.
Rail, using another rail station
Walk / Wheel
Cycle
Bus
Rail
Bus & Rail
Park & Ride (Bus)
Park & Ride (Rail)
Car / Van (dropped off)
Car / Van (drove myself)
Would not make this journey at all
Other (please specify below)
Q3.9c If Reston Rail Station was not available for your journeys for leisure purposes, what main mode of transport would you typically use for this journey? Please select one only.
Rail, using another rail station
Walk / Wheel
Cycle
Bus
Rail
Bus & Rail
Park & Ride (Bus)
Park & Ride (Rail)
Car / Van (dropped off)
Car / Van (drove myself)
Would not make this journey at all
Other (please specify below)
Q3.9d If Reston Rail Station was not available for your journeys for personal purposes, what main mode of transport would you typically use for this journey? Please select one only.
Rail, using another rail station
Walk / Wheel
Cycle
Bus
Rail
Bus & Rail
Park & Ride (Bus)
Park & Ride (Rail)
Car / Van (dropped off)
Car / Van (drove myself)
Would not make this journey at all
Other (please specify below)
Q3.10 Before Reston Rail Station opened in May 2022, did you make journeys by train from another station? Please select one only.
Yes, regularly
Yes, occasionally
No, I did not travel by train
Not applicable (I did not make these journeys before 2022)
Q3.11 If yes, where did you typically catch the train from prior to the opening of Reston Rail Station? Please select one only.
Dunbar
Berwick upon Tweed
Other (please specify below)
Q3.12 To what extent has the opening of Reston Rail Station led you to replace car journeys with rail journeys for the following destinations? Please select one option in each row.
[Not at all (no journeys replaced)
To some extent (some journeys replaced)
To a great extent (most or all journeys replaced)
Not applicable (I do not make this journey)]
Edinburgh
Berwick-upon-Tweed
Newcastle
Other destinations
Q3.13 Overall, has the opening of Reston Rail Station increased, reduced or not changed how often you travel in general (including by all means of transport)? Please select one only.
Increased
Reduced
Not changed
Don't know
Q3.14 What impact, if any, do you think Reston Rail Station has had on the local area? Please select one only.
Positive impact
No impact
Negative impact
Don’t know
Q3.15 Do you have any further comments you would like to make about Reston Rail Station?
About You
Q4.1 What is your gender?
Female
Other
Male
Prefer not to say
Q4.2 What is your age?
16 to 24
25 to 34
35 to 44
45 to 54
55 to 64
65 to 74
75+
Q4.3 Which of the following describes your annual household income before tax? We ask about income because it has a strong influence on people's travel patterns - e.g. how far they travel and by what method. Please select one only.
Under £20,000
£20,000 to £39,999
£40,000 to £59,999
£60,000 to £79,999
£80,000 to £99,999
More than £100,000
Don’t know
Prefer not to say
Q4.4 Do you have a physical or mental health condition or illness that will last or is expected to last 12 months or more? Please select one only.
Yes
No
Prefer not to say
Q4.5 Does this condition or illness impair your mobility? Please select one only.
Yes
No
Prefer not to say
Q4.6 Do you hold a National Entitlement Card (which provides you with free bus travel)? Please select one only.
Yes
No
Q4.7 Which of the following best describes your ethnic group or background? Please select one option only.
White - Scottish
White - Other British
White - Irish
White - Gypsy / Traveller
White - Polish
White - Any other White ethnic group (please specify below)
Mixed or Multiple Ethnic Group (please specify below)
Asian - Pakistani, Pakistani Scottish or Pakistani British
Asian - Indian, Indian Scottish or Indian British
Asian - Bangladeshi, Bangladeshi Scottish or Bangladeshi British
Asian - Chinese, Chinese Scottish or Chinese British
Asian - Any other Asian ethnic group (please specify below)
African - African, African Scottish or African British
African - Any other African ethnic group (please specify below)
Caribbean or Black - Caribbean, Caribbean Scottish or Caribbean British
Caribbean or Black - Black, Black Scottish or Black British
Caribbean or Black - Any other Caribbean or Black ethnic group (please specify below)
Other - Arab, Arab Scottish or Arab British
Other - Any other ethnic group (please specify below)
Don't know
Prefer not to say