In relation to Accessibility and Inclusion of Scottish ticketing retail platforms, NSTAB is clear in its recommendations that all existing Scottish ticketing retail platforms need to meet current standards and requirements as a minimum, with an expectation they develop to a ‘best practice’ enhanced level. Further, it is recommended that all new retail platforms should meet the enhanced levels of accessibility and inclusion as part of the procurement and development process. Central to this, is a recommendation for the wider application of User Centric Design principles and practices as new platforms are considered and developed.
Short Term Advisory Recommendations for Customer Support, Accessibility and Inclusion
| Project Reference |
Description |
Priority |
Cost |
Comments |
| A&I1a |
Publish best practice guidelines for App / Web Scheme compliance on Accessibility & Inclusion across all token types |
High |
Low |
Not Applicable |
| A&I2a |
Review and publish Guidelines for Human Centred Design (HCD) to complement A&I1a. above in line with the Digital Scotland Service Standard (DSSS) |
High |
Low |
Not Applicable |
| A&I3a |
Actively enforce adoption of A&I1a best practice guidelines to existing non-compliant schemes |
High |
No / Low |
Not Applicable |
| A&I4 |
Require non-compliant schemes to improve or report to standards body |
High |
No |
Not Applicable |
| A&I5 |
Ensure non-banked customers can access core value based services |
High |
Low |
Not Applicable |
| A&I6a |
Actively ensure that non-banked customers are not adversely impacted by new and existing schemes, |
High |
No |
Not Applicable |
Medium Term Advisory Recommendations for Customer Support, Accessibility and Inclusion
| Project Reference |
Description |
Priority |
Cost |
Comments |
| A&I1b |
Ensure A&I1a best practice is maintained as scheme(s) develop |
High |
No |
Not Applicable |
| A&I2b |
Ensure new Procurement(s) take advantage of Human Centred Design (HCD) where practicable, and in line with the Digital Scotland Service Standard (DSSS) |
High |
No |
Not Applicable |
| A&I3a |
Actively enforce adoption of A&I1a best practice guidelines to existing non-compliant schemes |
High |
No / Low |
Not Applicable |
| A&I6b |
Ensure non-banked customers are not adversely impacted |
High |
No |
Not Applicable |
Long Term Advisory Recommendations for Customer Support, Accessibility and Inclusion
| Project Reference |
Description |
Priority |
Cost |
Comments |
| A&I1c |
Ensure A&I1a best practice is maintained as Scheme(s) develop |
High |
No |
Not Applicable |
| A&I2c |
Maintain DSSS compliant Human Centred Design (HCD) values as Scheme(s) develops |
High |
No |
Not Applicable |
| A&I6c |
Ensure non-banked customers are not adversely impacted |
High |
No |
Not Applicable |