Priorities for the next NIFS contract

Respondents were invited to select (up to) three ranked priorities for the next NIFS contract. Taking all respondents together, reliability and quality of accommodation were identified as the top priorities for the next NIFS contract, albeit with slightly more respondents ranking reliability as the top priority.

When the priorities of Orkney and Shetland residents are considered separately, reliability was the top priority for those on Orkney with quality of on-board accommodation in second place. These priorities were reversed for Shetland residents, who ranked quality of accommodation as most important. Ease of booking a ticket was the third most frequent choice for Shetland residents, while those from Orkney placed a greater emphasis on punctuality.