Table 4: [Public Transport] Adults views on satisfaction* with public transport, 2009-2019
Table 4: [Public Transport] Adults views on satisfaction* with public transport, 2009-2019
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| 2009 | 2010 | 2011 | 2012 | 2013 | 2014 | 2015 | 2016 | 2017 | 2018 | 2019 | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| column percentages | |||||||||||
| Very satisfied | 26.8 | 26.8 | 26.3 | 21.2 | 23.6 | 22.7 | 23.1 | 20.9 | 20.7 | 21.2 | 20.7 |
| Fairly satisfied | 48.2 | 47.5 | 49.7 | 51.0 | 47.5 | 52.4 | 50.4 | 50.9 | 47.9 | 44.1 | 47.1 |
| Neither satisfied nor dissatisfied | 10.6 | 12.1 | 9.9 | 13.8 | 12.2 | 13.5 | 12.1 | 15.5 | 15.3 | 15.2 | 16.3 |
| Fairly dissatisfied | 9.0 | 8.6 | 8.7 | 9.4 | 10.6 | 7.3 | 8.9 | 8.5 | 10.2 | 12.1 | 9.0 |
| Very dissatisfied | 5.4 | 5.0 | 5.4 | 4.7 | 6.1 | 4.2 | 5.4 | 4.2 | 5.8 | 7.4 | 6.9 |
| Sample size† (=100%) | 8,110 | 7,590 | 8,220 | 8,330 | 8,400 | 8,480 | 8,180 | 8,510 | 8,630 | 8,250 | 8,220 |
* Excludes respondents who answered 'no opinion' in line with figures published in the SHS Annual Report and the National Indicator on improving people's perceptions of the quality of public services. Approximately 15% of all respondents answered 'no opinion' in 2007-2011.
† Sample sizes relate to those who provided an opionion on public transport only and so will differ from that reported in the SHS Annual Report.
1. 2007-2008 results can be viewed by unhiding columns B to J.