3. OUR DELIVERY PRIORITIES, 2008/09 TARGETS AND PERFORMANCE MEASURES

Our Corporate Plan 2008-2011 sets out our strategic direction for the next three years, emphasising how we will support the delivery of the Scottish Government’s Purpose of increasing sustainable economic growth. This Business Plan details the specific actions we will take within the coming year to help achieve this under each of our Delivery Priorities and our underpinning strive for excellence in all that we do. The majority of our activities deliver on more than just one Delivery Priority, but for simplicity and to avoid duplication we have listed our objectives under the most relevant Delivery Priority.

Improved connections across Scotland

Enhancing transport infrastructure and services can open up new markets, increase access to employment and help to build a critical mass of business that drives up competitiveness and delivers sustainable economic growth. In designing a modern transport system for Scotland in the 21st century, we need to ensure that everyone in Scotland benefits by providing effective links between people and between communities, both in rural areas and in parts of our larger cities which might otherwise face a degree of isolation. Improved transport connections will enhance the attractiveness of Scotland as a place to live, work and invest as well as supporting communities across the whole of Scotland, bringing them closer together.

TABLE 1: IMPROVED CONNECTIONS ACROSS SCOTLAND

OBJECTIVE	MEASURE	TASK	DELIVER BY
Advise Scottish Ministers on strategic priorities for rail and trunk roads in Scotland	Ministerial priorities reflected in both Network Rail Strategic Business Plan for Control Period 4 (2009-14) and in future government transport investment plans	Present Ministers with a clear evidence based set of objectives for the strategic transport network addressed through the STPR and clearly link the preferred package of measures emerging from the STPR objectives to the delivery of the Government Economic Strategy (GES)	May-08
		Deliver a programme of feasibility work on HLOS Tier 3 priorities, prioritising the Highland Main Line	Ongoing to Mar-09
		Access for All: continue consultation and stakeholder engagement to ensure that proposals for improved accessibility are developed and included in a GB-wide programme for CP4, integrating with the wider priorities across Scotland	Ongoing to Mar-09
Deliver the Strategic Transport Projects Review (STPR) as outlined in the Government Economic Strategy	Announcement of the preferred package of measures resulting from the STPR. Publication of the Reports for the STPR.	Develop and appraise interventions to address the STPR objectives and report these to Ministers	May-08
		Engage with wider stakeholders on the transport issues in delivering the GES and announce the preferred package of measures resulting from the STPR	Oct-08
Engage with developers, land-use and transport planning authorities in the development of their plans and strategies	Deliver clear guidance for planning authorities and developers ensuring that major developments affecting trunk roads are consistent with sustainable and socially inclusive transport policies	Publish revised Development Management guidance and implement the recommendations	Oct-08
		Continue to promote early engagement with local authorities as they develop their local development and structure plans and through this involvement improve analysis of transport issues	Ongoing to Mar-09
Maintain progress in delivering portfolio of major transport infrastructure projects	Forth Replacement Crossing	Determine legislative approach required to secure authority to construct	Sep-08
		Determine the alignment of the connecting roads	Oct-08
		Determine procurement strategy	Dec-08
		Develop conceptual design for bridge	Mar-09
	Central Scotland Motorway Network	Start construction of M74	May-08
		Award contract and start construction of M80 (subject to value for money)	Aug-08
		Commence Public Local Inquiry for M8 and lay orders for Parliamentary approval	Jan-09
	A90 North East	Complete publication of draft orders for Balmedie to Tipperty	Jul-08
	A90 North East	Commence Public Local Inquiry for Aberdeen Western Peripheral Route and lay orders for Parliamentary approval	Mar-09
	Continue with advanced preparatory works for the combined Glasgow Airport Rail Link/Paisley Corridor Resignalling scheme	Continue with advanced works for ground and site investigation and public utility diversions; develop the GRIP 3 products for the mainline railway system (GRIP: Network Rail’s management and control process for investment schemes – Guide to Railway Investment Projects) and tender for the branch line phase 1 works	Jun-08
	Start the process of going to the market to design and construct the Borders Railway	Complete purchase of land	Mar-09
		Commence procurement process and engage market for the design and construction of the scheme	Dec-08
	Edinburgh Trams - funding allocated appropriately	Continue to fund construction of Edinburgh Trams (which is being delivered by the City of Edinburgh Council) in line with agreed capped levels	Mar-09
	Continue to progress planning and development of the Edinburgh to Glasgow Improvement Programme	Prepare programme plan for development of the Edinburgh to Glasgow Improvements Programme based on results of GRIP progress	Oct-08
		Carry out and complete preparatory studies into key infrastructure components; new interchange station on the Fife line; and timetabling	Mar-09
Enhance rail and road connections in the Highlands	Better road connections	Complete Inverness Airport dualling study	May-08
		Confirm Compulsory Purchase Orders for A9 Crubenmore improvements	Jul-08
		Complete strategic planning study for A9 dualling Luncarty to Pass of Birnam	Oct-08
		Complete A830 Arisaig to Loch nan Uamh	Feb-09
		Award contract for A96 Fochabers bypass	Mar-09
	Better rail connections	Hourly service Edinburgh to Perth	Dec-08
	Better rail connections	1,000 extra commuter seats for Fife passengers	Dec-08
Continue to progress and improve railway stations	Specific and general improvements agreed and managed	Manage the Laurencekirk station project through to completion	Mar-09
	Specific and general improvements agreed and managed	Manage the development and implementation of the First ScotRail station improvements programme	Sep-08
	Accept revised design proposals for Waverley Steps	Progress the design and negotiations required to provide escalators and lifts alongside the Waverley Steps in order to improve access and traveller experience	Sep-08
Make most efficient use of budget available for road maintenance schemes	Agree priorities for minor schemes and improvements to 2011	Identify priorities for minor schemes and the improvements programme to 2011 and advise Ministers of the programme	Mar-09
	Agree priorities for minor schemes and improvements to 2011	Implement minor schemes and improvements ensuring delivery is on time and to budget	Ongoing to Mar-09
	Improve accessibility to the trunk road network for people with disabilities	Identify, implement and report on a targeted programme of improvements aimed at removing barriers to people with disabilities	Mar-09
Ensure that trunk road bridges are managed more effectively	Deliver bridge inspection, maintenance and strengthening programmes with quarterly reviews of progress	Manage the Principal and General Bridge Inspection annual programmes	Ongoing to Mar-09
		Implement bridge strengthening schemes to allow 40 Tonnes HGVs free movement	Ongoing to Mar-09

Better journey times, better reliability

Making journey times more reliable is one of the main ways in which transport can help build and sustain growth in the economy. By providing reliable, efficient and predictable journey times for employment, business, leisure and tourism we hope to enhance productivity and help deliver faster, more sustainable economic growth.

TABLE 2: BETTER JOURNEY TIMES, BETTER RELIABILITY

OBJECTIVE	MEASURE	TASK	DELIVER BY
Improve rail journey times between our major towns and cities	Aberdeen-Edinburgh journey times reduced by up to 20 minutes	Implement timetable improvements	Dec-08
	Kilmarnock-Glasgow services doubled in frequency	Commence construction of dynamic loop	Nov-08
Ensure that Scottish Ministers’ rail priorities are implemented through the ORR Periodic Review and reflected in the development of GB wide policy areas and legislation	Agreed Ministerial priorities reflected in both Network Rail Strategic Business Plan for Control period 4 (CP4) and GB wide legislation	Respond to and engage with the Office of Rail Regulation throughout the Periodic Review, with timely response to consultations, ensuring that policy is reflected in the Final Determination and Network Rail's Delivery Plan for CP4	Oct-08
		Continue and develop engagement with Department for Transport on reserved matters to ensure Scottish issues are reflected in consultation and policy development, regulatory affairs and European rail developments with respect to standards, safety and structural reform	Ongoing to Mar-09
Improve the resilience of the Trunk Road Network	Reduce adverse impacts on the travelling public	Develop procedures for the effective management of unplanned incidents including landslips and high winds	Mar-09
Improve the resilience of the Trunk Road Network	Reduce adverse impacts on the travelling public	Implement changes to Trunk Road operational practices in line with the recommendations contained in the Climate Change Study	Dec-08
Work with emergency services to further develop existing services and procedures for emergency response assistance to incidents on the trunk road network	Reduction in response time of Operating Companies to police requests for assistance and additional pro-active monitoring of the network for congestion incidents	Extend the Trunk Road Incident Support Service (TRISS) to include the Forth corridor	Mar-09
Improve trunk road efficiency through the use of Intelligent Transport Systems and travel information for road users	Improvement in journey time reliability on congested / heavily trafficked sections of the trunk road network	Take forward the actions in the SMART Action Plans that are in place for implementing the Traffic Scotland Strategy	Ongoing to Mar-09
		Take forward the three core elements of the Traffic Scotland enhancement strategy; roadside infrastructure deployment, system hardware and software developments, and replacement control centre preparation	Ongoing to Mar-09
		Increase the number of people using Traveline Scotland and Transport Direct over the period of this Plan by 5%	Mar-09
		Develop the Journey Planner to include car journeys as part of Journey Plans when Park & Ride options are requested by drivers looking to make a modal shift	Mar-09
Work with Network Rail to facilitate its delivery of operation, maintenance and renewal targets as determined and enforced by the Office of Rail Regulation	Effective ongoing engagement with Network Rail including ensuring that reporting and information requirements of Scottish Ministers are met by Network Rail	Review and monitor reports from Network Rail. Ensure reasonable requirements of Transport Scotland as Network Rail's principal funder in Scotland are communicated effectively and acted upon	Ongoing to Mar-09
Network Rail’s performance and timetabling processes are suitable for Scotland	Network Rail’s plans are consistent with the priorities of Transport Scotland	Work with the ORR and Network Rail to consolidate performance at above 90% Passenger Performance Measure (PPM) and improve journey times wherever possible	Ongoing to Mar-09
Improve trunk road condition by managing and monitoring the delivery of our annual maintenance programmes and operating contracts	Efficient delivery of road maintenance	Provide data from the SERIS system to enable the completion of the annual Trunk Road Asset Valuation (RAVS)	Jun-08
		Deliver the targeted annual road maintenance programme to agreed quality / budget / timescales	Ongoing to Mar-09
		Publish the Performance Audit Group report on the Operating Companies annual performance	Sep-08
Maintain progress in delivering portfolio of road improvement schemes	Deliver key improvements	Complete Upper Forth Crossing at Kincardine	Nov-08
		Complete A68 Dalkeith Bypass	Aug-08
		Complete A7 Auchenrivock improvements	Jan-09
		Complete A76 Glenairlie improvements	Dec-08
Ensure the ongoing resilience of the Scottish transport networks to any long-term climate change	The Scottish transport networks continue to operate effectively in the face of changing climate conditions	Finalise the Scottish Road Network Landslip Study and implement the management strategy for dealing with landslip risks	Ongoing to Mar-09
		Continue to implement the range of adaptation measures identified in the Scottish Road Network Climate Change Study	Ongoing to Mar-09
		Develop and publish the National Guidelines for the management of the impact of high winds on road networks	Mar-09

Greener transport alternatives, reduced emissions

Reducing greenhouse gas emissions and achieving changes in both the means and patterns of travel are key challenges in securing sustainable economic growth and a greener Scotland. The environmental impacts of all transport policies and projects will be considered in the context of the Government’s Strategic Target of reducing emissions by 80 per cent by 2050. We will continue to ensure that investment in transport is sustainable.

TABLE 3: GREENER TRANSPORT ALTERNATIVES, REDUCED EMISSIONS

OBJECTIVE	MEASURE	TASK	DELIVER BY
Maintain progress in delivering portfolio of major rail projects	Open the Stirling-Alloa-Kincardine (SAK) railway line	Obtain sign-off from relevant bodies prior to running services	May-08
	Continue to manage the forward development of the Airdrie-Bathgate electrified railway line project	Complete the advance works to twin track the Bathgate branch	Oct-08
		Commence construction on the wider Airdrie to Bathgate scheme	Nov-08
	Continue to progress planning and development of the Edinburgh to Glasgow Improvements Programme	Carry out and complete preparatory studies into electrification of key and diversionary routes	Mar-09
Continue to work with stakeholders to achieve a shift of passengers and freight to rail	Evidence of modal shift such as increase rail passenger numbers by 2% per annum	Develop and implement options to encourage transfer of freight from road to rail	Mar-09
		Support Ministers’ aspirations for High Speed Rail by progressing feasibility work and pursuing high level discussions as appropriate	Mar-09
Secure rolling stock to enable the delivery of Scottish Ministers’ aspirations and to meet demand growth	Procure, deliver and commission new trains and establish a framework for future rolling stock procurement activities	Award contract for new £200m electric train fleet allowing the introduction into passenger service from 2010	Aug-08
Ensure all First ScotRail franchise obligations and performance improvement targets are met and commitments delivered, including new commitments from franchise extension	All obligations and performance improvement targets are met and commitments delivered	Manage and monitor the Scotrail franchise (FSR) to ensure all obligations and performance improvement targets are met and commitments delivered	Ongoing to Mar-09
		Work to vary the franchise as required	Ongoing to Mar-09
Ensure that Scottish Ministers’ rail priorities are implemented through the ORR Periodic Review and reflected in the development of GB-wide policy areas and legislation	Agreed Ministerial priorities reflected in both Network Rail Strategic Business Plan for CP4 and GB-wide legislation	Engage with DfT on reserved issues responding to consultations and providing guidance on Scottish requirements, work with the rail industry on the development of GB-wide sustainable development policies. Implement devolved Environmental Noise Legislation and produce Action Plans to manage the noise generated by road and rail transport	Ongoing to Mar-09
Reduce Trunk Road Environmental Impact	Reduce environmental impact of road construction and operation	Develop early pilot options for active traffic management to tackle congestion and reduce emissions on the trunk road network	Ongoing to Mar-09
		Identify and take forward sustainable construction methods wherever practicable and cost effective when undertaking road maintenance works	Ongoing to Mar-09
		Continue to support the development of the National Cycle Network on the trunk road network, including projects on the A835, A82, A828, A89, A1 and A84	Ongoing to Mar-09
Support the work of the joint industry / government Rail Sustainable Development Steering Group	Scottish Ministers’ objectives are reflected in national rail sustainability policy	Contribute to the development of a GB-wide rail sustainability policy (including the development of Key Performance Indicators)	Sep-08
		Support the rail industry’s implementation of the technical, engineering and operational measures identified in the rail sustainability policy	Ongoing to Mar-09
Improve the Scottish Government’s analysis of the environmental impacts of major transport projects	Improved transport assessment methodologies	Continue to review and develop appraisal methodology and techniques under the Environment Criteria of STAG	Ongoing to Mar-09
		Undertake a review to ensure that carbon impacts are properly captured in STAG (including the consideration of fleet data and methods to capture the embedded carbon of a transport scheme)	Mar-09
		Undertake a review of the linkages between the valuation of carbon in STAG and the EU Emissions Trading Scheme	Mar-09
Develop a strategy for mainstreaming sustainability issues (including climate change considerations) into Transport Scotland’s operations on the Scottish trunk road and rail networks	A more structured approach to the management of sustainability issues on Scotland’s trunk road and rail networks	Complete review of improving sustainability in new road construction	Dec-08
		Inform the development of the next generation of Operating Company contracts through a review of the environmental impacts of trunk road maintenance operations	Mar-09
		Undertake a review of energy usage on the Scottish trunk road network	Initiated by Dec-08
Measure, monitor and minimise the greenhouse gas emissions arising from the travel of Transport Scotland employees	Reduce Transport Scotland’s travel related carbon footprint by 35,000 kg CO₂ over 2008/09 and 2009/10	Implement the range of transport measures identified in the Transport Scotland Travel Plan	Ongoing to Mar-09

Increased safety, more innovation

Scotland’s roads are amongst the safest in the world and Transport Scotland is on target to deliver and indeed improve on the UK Government’s 2010 target for casualty reduction. We are committed to further improving travel safety and reducing accidents wherever we can. Through our engagement with other transport practitioners in UK, Europe and beyond we are at the forefront of innovative practice in transport. We also play a key role in shaping the future by encouraging innovation and research.

TABLE 4: INCREASED SAFETY, MORE INNOVATION

OBJECTIVE	MEASURE	TASK	DELIVER BY
Contribute to the Scottish Government's overall target to reduce serious / fatal road accidents by 2010, through delivery of our annual road safety improvement programme	Trunk road accident figures continue to fall in line with national trends towards 2010 target: 40% reduction in people killed or seriously injured; 50% reduction in child deaths and serious injuries, and a 10% reduction in the slight casualty rate	Continue the ongoing targeted programme of safety improvements to agreed quality / budget / timescales	Ongoing to Mar-09
		Deliver the Transport Scotland Road Safety Plan including mass action programmes, upgrading and introducing crash friendly road restraint systems at high risk locations	Ongoing to Mar-09
Develop safety improvements and introduce innovative ways of improving the road and rail networks	Continue to progress and deliver key improvements programme	Complete A9 Ballinluig flyover	May-08
		Complete road alignment improvements A9 Helmsdale	Jul-08
		Complete M8 Harthill Footbridge	Jan-09
		Complete A75 overtaking improvements	Jun-08
		Complete A77 Haggstone and Glen App improvements	Mar-09
	Improve energy efficiency of Scottish electric rolling stock by developing a robust understanding of the electricity usage per unit	Fund the fitment of traction energy meters to 10 units	May-08
Efficiently manage the National Concessionary Travel Schemes	Enable customers to use the latest smart technology in order to travel as seamlessly as possible	7,000 ITSO certified ticket machines delivered, installed and operational on all Scottish buses	Substantial progress by Mar-09
		Back office systems delivered, installed and operational for operators, Local Authorities and Transport Scotland	Mar-09
		Commence migration of reimbursement and control processes from current non-Smart basis to Smartcard basis	Substantial progress by Mar-09
	Sustainable and affordable concessionary travel schemes from 1 April 2009	Scope, assess options, identify recommendations and implement findings from a three year Review of Concessionary Travel, in conjunction with Transport Directorate and other stakeholders	Mar-09
Develop a Scotland-wide integrated ticketing policy and framework	A national integrated ticketing policy which is an enabler for improved integrated transport	Issue consultation to stakeholders on an Integrated Ticketing Strategy for Scotland	May-08
		Finalise Strategy with Ministers	Oct-08
Establish and run the Scottish Bus Service Operator Grant (BSOG) Scheme from 1 April 2009	Manage BSOG for all Scottish bus operators from 1 April 2009	Assist in policy development and lead on operational planning for implementation of a new Scottish BSOG Scheme	Mar-09
Ensure that trunk road bridges are managed effectively	Mitigate and manage the risk of accidental incursion of vehicles through parapets and safety barriers at bridge sites	Implement programme of parapet and safety fence mitigation measures at High Risk ‘road over rail’ bridge sites in line with post-Selby guidance	Mar-09
Ensure that trunk road bridges are managed effectively		Progress programme of upgrading sub-standard bridge parapets or vehicle containment at High Risk Sites	Ongoing to Mar-09
Review and improve our business processes to ensure Transport Scotland continuously improves its delivery	Deliver our business objectives as effectively as possible, to the highest standard whilst optimising efficiency	Deliver 2% cash-releasing efficiencies during 2008/09 amounting to over £30 million	Ongoing to Mar-09

Strive for excellence in everything we do

This principle underpins all our other business activities. Transport Scotland as a public body is responsible for ensuring it delivers in line with the principles of Efficient Government and best value to make best use of taxpayers’ money. These principles apply not only to what we deliver externally – transport services and projects – but also to how we work internally.

In delivering our external targets, we will be transparent and accountable in monitoring, documenting and reporting on how resources are deployed. As an executive agency, we are required to submit Audited Accounts and an Annual Report to the Minister for Transport, Infrastructure and Climate Change for presentation to the Scottish Parliament. During 2008/09 we will deliver efficiency savings of at least £30 million.

Being an efficient and effective organisation is not only about prudent stewardship of public money. We are currently implementing a quality management system within Rail Delivery as part of our commitment to have quality management frameworks across the organisation, building on existing monitoring and management processes for our delivery functions together with internal measures to ‘health check’ our overall efficiency and effectiveness.

One of our key Working Principles is to make the most efficient use of public resources and equip our staff to do the best possible job. During 2008/09, we will continue with our Skills Management Programme, our high-profile continuous recruitment campaign and our successful Graduate Training Scheme, to maximise and grow the professional, technical and managerial skills of Transport Scotland staff in line with the Professional Skills for Government ethos and to assist Transport Scotland in delivering excellence in all that it does.

TABLE 5: STRIVE FOR EXCELLENCE IN EVERYTHINGWE DO

OBJECTIVE	MEASURE	TASK	DELIVER BY
We will work with other transport providers, representative groups and wider government to provide strategic guidance and a clear outward focus on the needs of transport users	Ensure mainstream policy initiatives and programmes take account of the views of representative groups	Hold regular meetings of the Scottish Rail Accessibility Forum and the Roads for All Forum and work with Passenger Focus and other representative groups to ensure their views are taken into account in developing and delivering transport policy	Ongoing to Mar-09
		Work with our transport partners in Local Authorities / Regional Transport Partnerships and the rest of Scottish Government in the implementation of the Scottish Government’s transport priorities	Ongoing to Mar-09
Provide internal communications channels to enable staff to deliver the Agency’s delivery priorities and fulfil its five core working principles	Annual Scottish Government staff survey; internal communications audit survey 2008; annual staff conference feedback	Develop, implement and evaluate internal communications plan	Mar-09
Communicate our business priorities to external stakeholders	Evaluation of communications plan	Develop and implement trade press strategy	Mar-09
		Improve Transport Scotland website (including transfer of relevant external sites) and increase number of visits by 10% year on year	Ongoing to Mar-09
		Revise and implement major projects (road and rail) communications plan	Mar-09
		Implement guidance for major projects branding and publicity	Sep-08
Document and report on the management of our finances and other resources	Audited Accounts and Annual Report completed and submitted in line with the requirements of the Public Finance and Accountability (Scotland) Act 2000 and the Transport Scotland Framework Document	2007/08 Unqualified Audited Accounts submitted to Minister for Transport, Infrastructure and Climate Change and laid before Parliament and publication of an annual report of performance against objectives and targets	Sep-08
Develop, provide and maintain tools to aid best practice in appraisal of transport issues	User acceptance measured by customer feedback (both internally and externally)	Finalise the review of the Scottish Transport Appraisal Guidance in advance of publishing on the Transport Scotland website. Implement a programme of maintaining the Technical Database which underpins STAG	May-08
		Maintain the current release of Transport Model for Scotland (TMfS) through user guidance, user groups and supporting applications. Publish an Annual Review of the TMfS and implement an update to reflect current land use and transport data	Oct-08
		Develop and implement an Analytical Strategy encompassing both road and rail related research	Oct-08
Review and improve our business processes to ensure Transport Scotland continuously improves its delivery	Develop and implement a Quality Management system, measuring what we achieve through Annual Business Reviews	Roll-out a Performance Framework and monitoring processes in Rail Delivery Directorate	Dec-08
Valuing diversity, we will manage and develop our staff through effective leadership and the right Human Resources policies	Our people recruited, inducted, developed and managed efficiently and effectively in line with business needs	Implement the first of a two-year Transport Scotland Learning and Development Programme	May-08
		Maintain a Graduate Training Scheme for technical staff in key disciplines (e.g. Engineering and Transport Planning) and recruit up to four graduates annually	Sep-08
		Recruit appropriate people to meet business needs by improving the continuous recruitment campaign	Sep-08
		Develop a programme to ensure all staff are trained in disability equality, diversity, and other business needs and priorities	Jun-08
Improve the management, efficiency and cost effectiveness of major rail projects	Transport Scotland becomes the Authorised Undertaker for the Borders Railway and the Glasgow Airport Rail Link	Complete the transfer of powers, contracts and authorities to enable Transport Scotland to take on the role of Authorised Undertaker	May-08
Maintain the quality of rail facilities (stations and trains) leased by ScotRail	Publish quantified inspection results quarterly	Maintain the Service Quality Incentive Regime (SQUIRE) of all stations and train services in the ScotRail franchise	Ongoing to Mar-09
Develop the role of Transport Emergency Planning and Consequence Management	Ensure adequate measures and protocols are in place to represent transport issues in the wider Scottish Government Civil Contingencies environment	Enhance functionality of the emergency response team	Ongoing to Mar-09
		Engage with key transport stakeholders on emergency planning and response needs	Ongoing to Mar-09
Maintain progress in delivering improvements to Transport Scotland’s Asset Management Practices	Focus road maintenance spending where it delivers the greatest benefits and takes account of stakeholders expectations	Complete work on Advanced Road Asset Management Plan based on improved information, systems and processes	Mar-09
		Undertake 2008/09 Customer Satisfaction Survey	Mar-09
Develop the next generation of trunk road management and maintenance contracts to meet Scottish Ministers’ requirements	Efficient delivery of road maintenance	Review Operating Company Contracts and report on recommendations	Oct-08
	Efficient delivery of road maintenance	Commence procurement process for Performance Audit Group contract	Jan-09