Data and Analysis Assistant

Salary:

Minimum Annual Salary £33,754.00 - Maximum Annual Salary £36,612.00

Closing date:

18 Jan 2026

We are seeking a Data and Analysis Assistant to join the Concessionary Travel Unit (CTU) within the Bus, Concessionary and Active Travel (BCAT) Directorate.  CTU was established to undertake and oversee the:

  • Operation and payments of the concessionary travel schemes
  • Operation and payments of various operator grants and incentives

The post is within the busy Product, Data and Analysis Team which manages the systems used to deliver the Concessionary Travel schemes and grants and analyses data to ensure data accuracy and system stability.  The post holder will play a key role in supporting and maintaining the Unit’s intelligence and operational analysis capability.

Ideally the post holder will be experienced in working in an analytical environment which supports operational delivery and managing large data sets. They should also have the ability to make informed decisions based on their own initiative and judgement, manage time and changing priorities, show close attention to detail and understand when to escalate issues appropriately. 

Responsibilities

  • Monitor and appropriately action items received in the team mailbox including the processing and analysis of a series of received scheduled reports. React quickly to internal queries and those to support official correspondence such as Parliamentary Questions and Ministerial Communication.

  • Work closely with various external stakeholders (eg Police Scotland and Local Authorities) to deliver the team’s outward service provision in relation to data, in accordance with Data Protection guidelines. 

  • Use the analytics platform and a number of bespoke internal databases and Microsoft Excel to analyse, investigate and interpret transactional and numerical data. Identify patterns, trends and anomalies to support the unit with general reporting requests from internal and external colleagues as required.

  • Draw on output, knowledge and experience from the various databases used to make evidence based decisions and support new analysis processes. 

  • Analyse, investigate and process intelligence received, utilising reporting functionality to assist in evidence gathering in relation to any misuse of the schemes. Liaise with Local Authorities and any other relevant stakeholders when investigating card usage and/or misuse. 

  • Liaise with various teams in the Unit to provide support in testing of any new systems updates and in relation to new Schemes/products/cards/equipment as they are introduced.

Find out more and apply

Background

Transport Scotland is the national transport agency, seeking to deliver a safe, efficient, cost-effective and sustainable transport system for the benefit of the people of Scotland. Transport Scotland is accountable to Parliament and the public through Scottish Ministers, with a budget of over £4 billion per year. Transport is a vital feature of the Scottish Government's focus on increasing sustainable economic growth, and transport investments and policies have major impacts on the economy, people, and the environment.