Operator Account Validator

Our Operator Account Validator post is based in Transport Scotland’s Concessionary Travel and Integrated Ticketing Unit (CTITU) within the Bus, Accessible and Active Travel (BAAT) Directorate. 

This role has an important role in the Unit ensuring that:

• payments to ferry operators for concessionary travel schemes are made accurately and on time
• All necessary validation checks are complete, audit records adequately retained and discrepancies investigated and resolved on time
• Positive engagement occurs with operators in relation to their claims and payments.

You will report directly to the Operator Account Officer. Your responsibilities include working within a payment processing environment, analysing large volumes of data, and engaging with both internal and external stakeholders across a variety of tasks.

Responsibilities

• To analyse ferry claims for accuracy, utilising and interrogating available systems to validate claims for payment in accordance with scheme rules and to prepare reports where applicable.
• To investigate shortfalls or discrepancies of data and liaise with stakeholders with a view to resolving issues and ensuring correct payments are made.
• Engage with ferry operators and other stakeholders to investigate and resolve issues where discrepancies or issues are identified in relation to payment claims.
• Prepare, collate, analyse and present data in order to identify trends and process improvements to enable information management and decisions on service delivery
• The ability to respond quickly and accurately interpret and understand complex information from a diverse range of sources and communicate advice is important in this role
• Open and timely escalation and reporting of risk and control issues to management.
• Compliance with operational delivery and operational compliance policies and procedures, including legal requirements.

Background

Transport Scotland is the national transport agency, seeking to deliver a safe, efficient, cost-effective and sustainable transport system for the benefit of the people of Scotland. Transport Scotland is accountable to Parliament and the public through Scottish Ministers, with a budget of around £4 billion per year. Transport is a vital feature of the Scottish Government's focus on increasing sustainable economic growth, and transport investments and policies have major impacts on the economy, people, and the environment