Residents Fare Card - Terms and Conditions

General Information

  1. The Residents Fare Card allows people whose main residence is on Barra, Vatersay, Coll or Tiree to book residents fare tickets on the Transport Scotland subsidised air services between Glasgow Airport and Barra and Tiree. Students that are studying away from home, but whose main residence is on Barra, Vatersay, Coll or Tiree can also get a Residents Fare Card.
  2. In order to apply for a Residents Fare Card you need to provide, along with an original completed application form, proof of residence confirming that the address you are applying for is your main/permanent residence. Proof of residence is two official documents from different sources that clearly show that they have been sent to you with your full name and address and dated within 6 months. The documents can be photocopies, scans or photos as they are non-returnable and will be confidentially destroyed. We do not accept hand written documents or documents from third parties where the only purpose of the document is to state residency. Please note for an applicant that is 16 years old, we only require one proof of residence.
  3. The Residents Fare Card will be valid from 25 October 2023 to 24 October 2027 in line with the grant period for the air services from Glasgow to Barra and Tiree. Applicants will not be able to use their Residents Fare Card before 25 October 2023 even if the date of travel is after that date.
  4. From 25 October 2023 to 24 October 2024, Residents Fares are capped at £91 for Barra and £81 for Tiree. The cap will increase by £2 each year. The airline operating these services can choose to sell tickets cheaper than this however they can’t charge people with a valid Residents Fare Card more than this. People without a valid Residents Fare card will be charged the commercial rate for their tickets which might be higher than the capped amount.
  5. The Scottish Government reserves the right to terminate or vary the residents fare at any time without notice. The termination or variation will have immediate effect, irrespective of the proposed date of travel.


  1. Only those whose permanent/main residence is on Barra, Vatersay, Coll or Tiree (including students studying away from home) can apply for a Residents Fare Card. Second home owners and those whose do not have a residence on Barra, Vatersay, Tiree or Coll are not eligible. Students that are studying away from their permanent/main residence need to provide a copy of their student card along with their proof of residence and inform us the expected length of their studies. If it is subsequently found that an applicant does not meet the eligibility criteria then their card will be cancelled.
  2. People under the age of 16 can be included in one or more cards of people who are the legal guardian, parent or carer of those persons under 16 years of age.


  1. If at any point you move house and are no longer a resident on Barra, Vatersay, Tiree or Coll then you must cancel your Residents Fare Card. To cancel your card please email or write to Residents Fare, PO Box 5715, Inverness, IV1 9AS
  2. Any changes to your personal details, including, change of address, change of name, addition or removal of dependents, should be notified at once to the Administration Team at: PO Box 5715, Inverness, IV1 9AS, on Freephone 0800 032 2890 or Failure to inform the Administration Team could result in your card being cancelled, due to incorrect information being held and the card becoming invalid.

Compliance and Misuse

  1. Members should book Residents Fare tickets only for themselves or for any dependents included in their card. Members should not book Residents Fare tickets for anyone else or allow their card to be used for this purpose. This will be considered card misuse.
  2. Card misuse will be treated as a material breach of these Terms and Conditions and may lead to your Residents Fare Card being cancelled for a period of up to four years.

Roles and responsibilities

  1. Transport Scotland is the organisation responsible for issuing the Residents Fare Card and holds the information submitted by you when applying to join the scheme.
  2. The airline operating the air service is responsible for the flights and issuing the tickets.

Privacy Notice

Collection and use of personal information

  1. The personal information we collect is used to facilitate the operation of the Residents Fare and to ensure that only those people who are eligible for the residents fare receive it. We will not use your personal information for any other purpose. The categories of personal data we process for this purpose is:
  • Name
  • Address
  • Proof of address
  • Date of birth

The lawful basis for processing your personal data is Public Task as it is necessary for us to discharge our statutory functions.

Sharing your personal information

  1. We give airlines and travel agents affiliated to the scheme limited access to your personal information in order to facilitate the operation of the Residents Fare. When you book a flight the airline or travel agent checks our database to ensure that you have a valid Residents Fare Card and are therefore entitled to the Residents Fare price.
  2. The Residents Fare Card is administered on Transport Scotland’s behalf by Highlands and Islands Airports Limited (HIAL). The Admin Team work for HIAL and have access to your personal information in order to facilitate the operation and audit of the scheme.
  3. The members’ database itself is hosted by HIAL’s IT services supplier.
  4. We will not share your information with anyone who doesn’t need it to facilitate the operation of the scheme.

Keeping your personal information secure

  1. The database is hosted in a datacentre which provides high levels of physical and online security to prevent unauthorised access to your personal data. The system is tested on a regular basis to ensure that it remains secure.
  2. Personal information that we hold in hard copy is stored within a secure building.

How long we will keep your information

  1. We will retain your information for as long as you hold a Residents Fare Card.
  2. If your card is revoked due to your misuse of the scheme we will retain your information for four years from the date that your membership is revoked.
  3. You may request that we delete your information at any time if you no longer wish to have a Residents Fare Card. We will delete your information within 21 calendar days of your request unless your card has been revoked due to your misuse of the scheme.

Your rights

  1. You have certain rights under data protection legislation which can be exercised by contacting us:
  • the right to access the personal information held about you by making a subject access request;
  • the right to have your personal information rectified if it is inaccurate or incomplete;
  • the right to request to have your personal information deleted in certain specific circumstances;
  • the right to request the restriction of the processing of your personal information in certain specific circumstances;
  • the right to ask us not to process your personal information for marketing purposes or for purposes based on our legitimate interests (where applicable);
  • the right to ask us not to undertake automated decision making or profiling;
  • the right to request the transfer of your personal information to you or to a third party. We will provide to you, or a third party you have chosen, your personal information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you;
  • where you have provided consent, to request to withdraw such consent at any time; and
  • the right to lodge a complaint with the UK Information Commissioner’s Office.
  1. If you wish to raise a complaint about how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter.
  2. Our Data Protection Officer is:

Lorna Clark

Data Protection Officer


Please note Residents Fare Card forms and other enquiries should not be sent to the above contact details