Examples of projects funded through the SQUIRE Investment Fund
250 body cameras and associated infrastructure for use by on-train staff. This initiative has been fully endorsed by ScotRail, Transport Scotland, RMT and BTP after a successful trial which seen a reduction in both physical and verbal abuse of staff.
InterCity service introduction station facility enhancements
Supporting the wider InterCity service introduction programme, including waiting facility and customer information enhancements, toilet refurbishments and signage.
Former waiting areas at Croy, Falkirk High, Polmont, and Linlithgow have been transformed into new ScotRail lounges.
Customer information screens
Installation of Customer Information Screens throughout the ScotRail network to replace and enhance the existing facilities and introduce new facilities at stations which previously did not have Information screens.
Renewal of Help Point facilities throughout the network.
Installation of toilet pod.
Fares initiative 2017
Use of the fund to support of the Fares initiative announced by Minister in December 2016.
Shelter roof panels
This proposal has been signed off by ScotRail commercial sub-board. And work commenced to replace 47 shelter roofs being replaced at 31 stations throughout the network.
Wheelchair space improvements.
Safety & Security Enhancements to lighting and bridge surface renewal.
Proposals in progress
Installation of Defibrillator equipment throughout network
Ticket Vending Machines (TVM)
Recovery and installation of 79 TVMs throughout ScotRail network.
Far North Line
Investment ring fenced actual projects TBC
Several minor works agreed to tackle anti-social behaviour within station.
On-board hospitality Electronic Point Of Sale.
Hull Class 170
Removal of the galley are to provide an additional 14 seats which allows these trains to be included in full diagrams without attracting penalties for short forming as these trains do not currently meet the seating requirements.
Customer Information Screens
Departure countdown screens – fitted at Glasgow Queen St and Glasgow Central as a pilot which if successful could be expanded to other stations.
Public Announcement Systems
Stand Clear Information and Announcements at 180 Stations.
New proposals for consideration
Investment in the Far North Line
Options being confirmed with TS, HITRANS and Far North stakeholder group. Match grant funding for Press & Ride Facility, (TBC).
Lost Property Missing X
Effective lost property system that will repatriate at least 50% of lost property – 6400 customers a year on current numbers. Protection of staff and property through an effective audit trail, and reduction of complaints.
Smart Initiatives – Stations
Smart enablement of all (or agreed additional) ticket offices to enhance the programme of top 20 stations already delivered.
Delay Repay 15
Introduction of a Delay Repay 15 scheme for ScotRail, bringing the Franchise into line with industry-leading compensation schemes. Ring-fenced Squire funding will meet 18/19 implementation costs.