Review of the Transport Scotland Website

Vanessa Chan, Simon Duke and Jane MacLardie
Ipsos MORI

This document is also available in pdf format (2.8mb)

Contents

Acknowledgements

Executive Summary

Chapter 1: Introduction
Chapter 2: Methodology
Chapter 3: Profile of Transport Scotland Website Users
Chapter 4: Role of the Homepage
Chapter 5: Website Design
Chapter 6: Finding Information
Chapter 7: Content
Chapter 8: Interest in Website Features
Chapter 9: Comparison with Other Governmental Websites
Chapter 10: Conclusions
Chapter 11: Recommendations

Appendices

Appendix 1: Online Survey Questionnaire
Appendix 2: A Guide to Statistical Reliability
Appendix 3: Usability Testing Discussion Guide
Appendix 4: Task Review
Appendix 5: Key Stakeholder Discussion Guide
Appendix 6: Accessibility Audit Report