Chapter 07 - Rail
Chapter 07 - Rail
1. Introduction
1.1 This chapter provides information on rail services, such as the numbers of passenger journeys of various types, passenger receipts, punctuality and passenger satisfaction, the amount of freight lifted by origin, destination and commodity, lines open for traffic, number of stations, railway accidents, and some statistics about the Glasgow Subway.
1.2 For simplicity, the Scottish passenger rail franchise is referred to throughout as ScotRail. From 31 March 1997 to 16 October 2004, it was operated by National Express, under the name ScotRail; between 17 October 2004 and 31 March 2015, it was operated by First Group, under the name First ScotRail. From 1 April 2015 Abellio and Serco began operating ScotRail and Caledonian Sleeper services respectively. ScotRail is now in public ownership and the Scottish Government took control on 1 April 2022. On 2 March 2023 the Scottish Government decided to appoint a public body to manage and operate Caledonian Sleeper, known as Scottish Rail Holdings (SRH).
1.3 ScotRail introduced a new methodology which better estimates Strathclyde Zonecard journeys from 2009/10. To allow meaningful year on year comparisons to be made passenger figures from 2003/04 onwards have been revised. Note that Office of Rail and Road figures are compiled on a different basis and do not adjust for this.
Rail travel in Scotland was profoundly affected by the Covid-19 pandemic, with restrictions on travel and daily activity in place for large parts of 2020. Comparisons with 2020 should therefore be treated with caution.
Key Points
- There were 47 million passenger journeys on ScotRail services in 2021-22, an increase of 225% from 2020-21
- As of the end of 2020/21 Scotland had 2,744 kms of rail network and 360 stations.
2. Main Points
Journeys and Trends
2.1 Passenger journeys on ScotRail services were significantly affected by the coronavirus pandemic. However, they have now increased by 225% to 46.7 million in the 2021-22 financial year. (Table 7.1).
2.2 There were 15 million rail passenger journeys originating in Scotland in the 2020-21 financial year. Due to the Covid pandemic this was 84% less than the previous year. Following a fall in the early 1990's, passenger numbers increased in every year after 1994-95, to 64.9 million in 1999-2000. However, they fell by 0.1 million in 2000-01 due to the effects on rail services of the speed restrictions, imposed following the accident at Hatfield in October 2000 (e.g. the Edinburgh/Glasgow daytime frequency was halved for about two months, and some sleeper services did not run for about five months). There were falls of 0.2 million in 2001-02 and 0.6 million in 2002-03 due to the effects on services of the ScotRail drivers' pay dispute, including some one day strikes and a special timetable (involving a reduction of about a quarter in weekday services) from January to May 2002. Subsequently, patronage recovered, with increases from 2004-05 onwards. (Table H1) (Table 7.2)
2.3 ORR data also show 0.7 million cross-border passenger journeys originating outwith Scotland in 2020-21, 4.2 million less than in 2019-20. Cross-border passenger journeys originating outwith Scotland have been increasing since 1994-95 (2.1 million). However, they fell slightly in 2000-01 and 2002-03 due to the reasons referred to above. (Table 7.2)
2.4 Passenger revenue from journeys originating in Scotland was £86 million in 2020-21 of which cross-border journeys originating in Scotland accounted for £28 million. A similar amount (£28 million) of passenger revenue was generated from passenger journeys originating outwith Scotland and ending in Scotland. (Table 7.2)
Journey Stages and Distances
2.5 Tables 7.4 to 7.8 show passenger journeys as recorded by ORR. Of the 16 million passenger journeys to/from/within Scotland and England in 2020-21, 91% were solely within Scotland. London, the North West and North East of England were the main origins/destinations of cross-border passenger journeys with around 300 to 400 thousand journeys each (Table 7.4).
2.6 In 2020-21, there were 14.2 million passenger journeys, wholly within Scotland. Forty five per cent of start and end points were in Glasgow and 11% were in Edinburgh. There were 1.4 million cross border journeys starting or finishing in Scotland. Of these, 51% started or finished in Edinburgh and 28 per cent started or finished in Glasgow. (Table 7.6a and 7.6c)
2.7 Table 7.6c shows travel between Local Authorities in 2020-21. Of the journeys wholly within Scotland, 6.4 million (45%) start and finish in Glasgow. Almost 700,000 are made between Glasgow and North and South Lanarkshire. (Table 7.6c)
Stations
2.8 In 2021-22, Glasgow Central was the busiest national rail station in Scotland, with 15 million passenger journeys. Edinburgh Waverley was used by 14 million passengers, Glasgow Queen Street by 8 million, Paisley Gilmour Street by 2 million, Partick by 1.7 million, Haymarket and Aberdeen by just 1.5 million, Stirling was 1.4 million. Including those already listed, there were 26 stations for which more than half a million passenger journeys each were recorded in the national ticketing system. (Table 7.7)
2.9 Of the stations in Scotland which have opened (or re-opened) since 1970, Exhibition Centre (809,200), Argyle Street (773,200), Livingston North (610,900), Bathgate (600,500), Bridgeton (476,300), Uphall (296,800), Edinburgh Park (289,600), Musselburgh (266,900) and Alloa (259,000) had the largest passenger volumes in 2021-22. (Table 7.8)
Punctuality and Service
2.10 In 2021-22, 90.2% of ScotRail services, 87.7% of London North Eastern Railway, 89.0% of Cross Country, 83.9% of Avanti West Coast and 85.1% of Caledonian Sleeper trains arrived on time. For both GB long-distance operators and GB regional operators it was 87.9%. (Table 7.9)
2.11 In 2021-22, 94.9% of ScotRail trains arrived within 10 minutes of the scheduled arrival time, 1.5% arrived 20 or more minutes late, and 2.2% were cancelled. (Table 7.10)
2.12 An Interim Rail Passenger Survey was carried out in March 2021. However, compared to the National Rail Passenger survey it used a completely different methodology (and to a significantly reduced sample size and with less factors than the NRPS). In 2021, 87% of ScotRail passengers were either satisfied or said good when asked their opinion of their overall journey. The equivalent figure was 83% for GB regional operators and 84% for all GB long-distance operators. The table shows ScotRail passengers' ratings of 8 aspects of service: in 2021, there were 6 for which at least 75% of those surveyed were satisfied, or said good and 4 above 80%. (Table 7.11)
2.13 The Scottish Household Survey also collects data from Scottish households on satisfaction with rail services. In 2021, around 78-97% were satisfied with train services offered, their timeliness, cleanliness, safe/secure day/evening and ability to find out about tickets and routes. There were noticeable differences in those who felt safe on the train during the day and in the evening (day: 97%, evening: 78%). 'Fares are good value' had the lowest agreement rate for trains with 54% of respondents doing so. The question will be asked in alternate years from 2019. (Table 7.20)
Rail Freight
2.14 In 2021-22, 4.2 million tonnes of freight was lifted in Scotland by rail, 12% more than the previous year. (Table 7.12)
Railway Network
2.17 The total route length of the railway network in Scotland is 2,744 kilometres, of which 904 kilometres is electrified. These figures do not represent the total length of railway track: a kilometre of single-track and a kilometre of double-track both count as one kilometre of route length. (Table 7.14)
2.18 The number of passenger stations has increased from 340 in 2003-04 to 360 in 2020-21. (Table 7.15)
2.19 The local authorities which had the largest numbers of stations located in their areas in 2020-21 were Glasgow (61) and Highland (59). Since the completion of the Borders Railway Project in 2015 there are now 4 stations in the Midlothian and 3 in the Scottish Borders council areas, see here for more information Borders Railway Line | Edinburgh | Tweedbank | ScotRail (Table 7.16)
Subway
2.20 On the Glasgow Subway, recovering from the Covid 19 pandemic the number of passenger journeys increased by 219 per cent between 2020-21 and 2021-22. Passenger receipts (excluding other revenue) were £12.8 million in 2021-22, 223% more in cash terms, but 210% more in real terms, than in the previous year. (Table 7.17)
Accidents
2.21 The number of railway accidents increased from 25 to 42 in 2021. Injuries from accidents on trains increased from 80 to 118 between 2020 and 2021. Injuries from train accidents in stations increased from 277 in 2020 to 371 in 2021. The total number of deaths fell from 40 to 24 between 2020 and 2021. The overall number of injuries relating to railways rose from 542 in 2020 to 678 in 2021. (Table 7.18)
2.22 One death was attributed to a trespasser and 22 to suicides in 2021. (Table 7.19)
Notes
This worksheet contains one table.
note 1
ScotRail introduced a new methodology which better estimates Strathclyde Zonecard journeys from 2009/10. Figures from 2003/04 onwards present the impact of this on previously reported data to provide a more meaningful year - on - year comparison. Note that this has no impact on actual journeys undertaken. Passenger kms have also been adjusted to reflect this.
note 2
Figures affected by industrial action.
note 3
Scheduled train kilometres are calculated by the Office of Rail and Road using the published winter and summer timetables. They do not take account of subsequent changes (e.g. cancellations and emergency timetables etc). From 2013-14 figures are for actual train kilometres.
note 4
Abellio took over the ScotRail franchise from First on 01/04/2015. Since April 2015 Caledonian Sleeper details have now been excluded from the figures.
note 5
There is a series break between 2007-08 and 2008-09 due to a change in the methodology. From 2008-09 estimates of PTE travel (zone cards) are included.
note 6
Figures are lower than those for First ScotRail passenger journeys as changes of train are not taken into account in this series.
note 7
Figures affected by industrial action.
note 8
Adjusted approximately for general inflation using the Retail Prices index for the relevant calendar year (e.g. 2001 RPI used for 2001-02).
note 9
Total passenger figures have not been adjusted to reflect ScotRail's revised methdology and therefore are not comparable with ScotRail passenger figures.
note 10
Through journeys made using tickets whose sales were recorded directly by the rail industry's central ticketing system.
note 11
Total passenger figures have not been adjusted to reflect ScotRail's revised methdology and are therefore not comparable with ScotRail passenger figures.
note 12
Based on ticket sales from central ticketing system (therefore excludes journeys made using zonecards)
note 13
Journeys for which the destination is one of the stations in the Council area (e.g. Edinburgh includes Brunstane, Curriehill, Dalmeny, etc)
note 14
Based on ticket sales from central ticketing system (therefore excludes journeys made using zonecards)
note 15
In this table a journey between two local authorities is only counted once.
note 16
The table does not show the local authority areas which do not contain any stations
note 17
Total passenger figures have not been adjusted to reflect ScotRail's revised methdology and are therefore not comparable with ScotRail passenger figures.
note 18
Since 2006-07 there have been improvements in mapping tickets sold with an unknown origin or destination. These were previously mapped to Scotland other, but due to improved methodology, these have now been mapped to other districts or unitary authorities. One impact of this is journeys have been more accurately been mapped to Glasgow city since 2006-07 so comparisons with earlier years should not be made. For full methodology notes, please view the ORR documentation, which can be found here: http://orr.gov.uk/__data/assets/pdf_file/0014/1940/regional-usage-profiles-odm-august-2013.pdf
note 19
Note that this table shows start and end points of journeys so a journey starting in Aberdeen City and ending in Aberdeenshire would count once against each local authority. A journey starting and ending in Angus would count twice against the local authority. Therefore dividing the figures in the table by two gives the number of journeys either starting or ending in a Local Authority and will match totals published elsewhere in this chapter.
note 20
Figures estimate the total number of people arriving or departing from the main stations in Scotland.
note 21
Figures have not been adjusted to reflect ScotRail's revised methdology and are therefore not comparable with ScotRail passenger figures.
note 22
Stations associated with a group station can show large year-to-year variations in usage figures, which reflect changes in ticket encoding rather than actual difference in passengers' journeys. For such tickets, journeys are allocated to the main station of those in the group.
note 23
For example, a return journey from Kirkcaldy to Edinburgh would be counted twice against Kirkcaldy (since the passenger used Kirkcaldy station twice - once when departing on the outward journey and once when arriving on completion of the return journey), and twice against Edinburgh.
note 24
Figures have not been adjusted to reflect ScotRail's revised methdology and are therefore not comparable with ScotRail passenger figures.
note 25
The station closed on 9 December 2018.
note 26
This is the current name - the station had a different name when it was opened (or re-opened).
note 27
The station closed on 9 May 2010 and then re-opened on 6 March 2011.
note 28
Prestwick airport includes rail link tickets from 2007-08.
note 29
For long-distance operators, the figures are the percentages of trains which arrive at the final destination within ten minutes of the timetabled time (i.e. are no more than 9 minutes and 59 seconds late)
note 30
For regional operators, the figures are the percentages of trains which arrive at the final destination within five minutes of the timetabled time (i.e. are no more than 4 minutes and 59 seconds late)
note 31
National Express East Coast has taken over the franchise previously operated by GNER.
note 32
CrossCountry is now operating most of the Virgin CrossCountry franchise routes and some routes from the Central Trains franchise.
note 33
National Express East Coast services were transferrred to East Coast on 13 November 2009
note 34
Figures subject to revision on annual basis.
note 35
From 1 March 2015 Virgin trains took over the East Coast operation.
note 36
Virgins Trains has been renamed Virgin West Coast.
note 37
Having been part of the ScotRail franchise until 2014-15, Caledonian Sleeper began operating as a separate franchise in 2015-16. Abellio took over the ScotRail franchise from First at the start of 2015-16.
note 38
London North Eastern Railway took over the East Coast Franchise on 24 June 2018
note 39
Avanti West Coast took over the West Coast Franchise on 8 December 2019
note 40
For example, Total within 5 minutes gives the percentage which were no more than 4 minutes and 59 seconds late
note 41
Includes part-cancelled trains (those which failed to reach their final destination but ran at least half their planned mileage)
note 42
Includes trains which ran less than half their planned mileage
note 43
As in the planned timetable for the day. This may differ from the published timetable due to (e.g.) engineering works, floods, etc.
note 44
The difference from 100 includes both those who were dissatisfied or said poor and (e.g.) those who were neither satisfied nor dissatisfied.
note 45
Excluding passengers whose journey started on a ScotRail service, who are counted as ScotRail passengers
note 46
From Spring 2017 this factor is no longer in the survey. Note: There is a new factor 'Step or gap between the train and the platform' - in 2019 for ScotRail satisfaction was 66% (66% also for the 'Others whose journey started in Scotland). But results not at all comparable with the original factor.
note 47
Factor now called 'Level of crowding' (from spring 2017).
note 48
Factor now called 'Cleanliness of the Inside of the Train' (from 2017).
note 49
Factor now called 'Comfort of the seats' (from 2017).
note 50
Intermodal is goods that can be moved in containers using more than one method of transport. The maritime intermodal traffic referred to is the deep sea traffic moved by train by Freightliner between Coatbridge and major English ports (Felixstowe, Southampton and London Gateway). It is then transferred to ship for import/export. To give you a flavour, the goods moved include whisky (and other major branded spirits), seafood, luxury textiles, oats and seed potatoes. Fairly recent figures show that around 20%-25% of Scotland's exports move through Coatbridge (although this figure would need to be confirmed for up to date accuracy).
note 51
In determining network capability, a new approach has been taken, based on using the infrastructure network model (INM), using the summation of ELR segments within electrified routes. It is believed that this is the most accurate data source to use and will provide better consistency and level of detail to network capability reporting in the coming years. There may however be discrepancies compared with previous reports due to a combination of historically over-reporting network capability (by inclusion of depots and sidings), and as a result of using a new model for reporting, which although considered to be a more accurate account of network capability, is still known to include minor inaccuracies. The INM database will be subject to ongoing review and refinement throughout CP6 to address these issues and improve on accuracy of reporting in future years.
note 52
The figures for freight stations include main yards, sidings/depots, private terminals and sidings: ballast.
note 53
The figure for passenger stations for e.g. 2005-06 represents the number which were part of the national rail network at the end of the 2005-06 financial year. All are owned by Network Rail with the exception of Prestwick Airport.
note 54
The number of stations open at the end of the financial year 2005-06. All owned by Network Rail except Prestick Airport (South Ayrshire).
note 55
Strathclyde Partnership for Transport took over the roles and functions of the Strathclyde Passenger Transport Authority and Executive from 1 April 2006.
note 56
Passenger carriages including power cars
note 57
These figures are headline revenue figures and include such as items as rental and advertising income. Figures for 2020/21 are greatly reduced due to the Covid pandemic.
note 58
Adjusted approximately for general inflation using the Retail Prices Index for the relevant year (e.g. 2001 RPI used for 2001-02).
note 59
These figures are passenger ticket receipts as described at paragraphs 7.9 and 7.10 in the notes and definitions for rail services. Figures for 2020/21 are greatly reduced due to the Covid 19 pandemic.
note 60
Strathclyde Partnership for Transport has discovered an error in the way loaded train kilometres were calculated. The figures have been revised for previous years. Earlier editions of this publication have not been revised.
note 61
Figures for 2016-17 not available at time of publication due to a recalculation requirement.
note 62
Subway services were suspended between 2-Jul-16 and 9-Aug-16 (inclusive) for planned essential engineering works. No Subway services operated during this period.
note 63
Figures from 2012-13 onwards refer only to frontline operational staff.
note 64
Figures for this table were previously obtained from ORR. We have now changed the source to the RSSB to improve consistency with other official statistics. The figures in this table will therefore not be comparable with the tables published in editions of STS prior to number 34.
note 65
Minor revisions have been made to figures in previous years.
note 66
Potentially high risk train accidents- reportable under RIDDOR (ASPR, Chapter 7, Page 102).
note 67
Train collisions with other trains only.
note 68
Train derailments (ASPR, Chapter 7, Page 108).
note 69
Riddor reportable Train accidents not classified as PHRTA (ASPR, Chapter 7, Page 114).
note 70
This includes all accidental fatalities.
note 71
This includes all major and minor injuries (excludes Shock/trauma).
note 72
Injuries incurred on railway infrastructure outside of trains/ stations e.g. running line, YDS sites.
note 73
Work on the new system has highlighted some issues with old SMIS. One example is animals struck by trains, in which previous reporting included events such as deer strikes that were not specifically required by RIDDOR when there was no damage to the train. This historical data has been corrected to include only those events that were RIDDOR reportable.
note 74
One buffer stop collision took place in 2018 and was not classed as a PHRTA as no immediate permanent or temporary repair to the train was needed, and no damage was sustained by the cab window glass.
note 75
Those who had not used a train service in the past month are not asked these questions about train services.
note 76
This question will be asked in alternate years from 2019.
note 77
An adjusted methodology was used to estimate passenger journeys and passenger kilometres in 2020-21. This was due to the impact of the coronavirus (COVID-19) pandemic. For more information, please see the 2020-21 Q4 passenger rail usage statistical release (https://dataportal.orr.gov.uk/media/1946/passenger-rail-usage-2020-21-q4.pdf)
note 78
A total of 4.9 million cross-border journeys were made in each direction in 2019-20. This represents a decrease of 1.1% on 2018-19. Due to the way refunds have been included in the source data for certain ticket types, it was not possible to estimate individually the number of cross-border journeys for the three ticket types. The 1.1% decrease was therefore applied across the ticket types.
note 79
The number of cross-border journeys presented for Highland in 2019-20 is an underestimate due to the way refunds have been included in the source data for certain ticket types. This means that the true percentage decrease in journeys for 2019-20 compared with the previous year will be smaller than the figures presented.
note 80
An Interim Rail Passenger Survey was carried out in March 2021. However, compared to the National Rail Passenger survey it used a completely different methodology (and to a significantly reduced sample size and with less factors than the NRPS). Comparison with with figures for previous years should therefore be made with caution.
note 81
For the Interim Rail Passenger Survey the question was about sufficient room for all passengers to sit/stand.
note 82
For the Interim Rail Passenger Survey the question was about cleanliness inside the train
Note: Figures presented here do not use ScotRail's new methodology for estimating zonecard trips. See Table S1 for these.
| Passenger services | 2011-12 | 2012-13 | 2013-14 | 2014-15 | 2015-16 [note 4] | 2016-17 [note 4] | 2017-18 | 2018-19 | 2019-20 | 2020-21 [Note 77] | 2021-22 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Passenger journeys (million) [note 1] | 81.10 | 83.25 | 86.34 | 92.68 | 93.83 | 94.24 | 97.78 | 97.78 | 96.42 | 14.38 | 46.69 |
| Passenger kilometres (million) | 2,682 | 2,713 | 2,828 | 3,021 | 2,882 | 2,842 | 2,959 | 2,979 | 2,909 | 397 | 1,473 |
| Scheduled train kilometres (million) [note 3] | 43.80 | 44.40 | 46.13 | 47.34 | 46.67 | 46.91 | 47.36 | 47.65 | 49.04 | 35.86 | 38.59 |
| Route kilometres operated (million) | 3,066 | 3,066 | 3,066 | 3,066 | 3,121 | 3,121 | 3,121 | 3,121 | 3,121 | 3,121 | 3,121 |
| Type of ticket | 2011-12 | 2012-13 | 2013-14 | 2014-15 | 2015-16 | 2016-17 | 2017-18 | 2018-19 | 2019-20 [Note 78] | 2020-21 [Note 78] |
|---|---|---|---|---|---|---|---|---|---|---|
| Passenger journeys | million | |||||||||
| Internal (journeys wholly within Scotland) [note 5] [note 6] | ||||||||||
| Full fare | 25.5 | 22.5 | 23.2 | 23.5 | 23.1 | 22.5 | 23.3 | 23.5 | 23.4 | 4.0 |
| Reduced fare | 28.8 | 33.2 | 34.5 | 38.2 | 40.1 | 41.4 | 43.2 | 43.5 | 42.7 | 7.3 |
| Season ticket | 25.3 | 26.2 | 25.0 | 25.7 | 26.0 | 25.8 | 25.8 | 25.0 | 23.6 | 2.9 |
| Total | 79.5 | 81.9 | 82.7 | 87.4 | 89.2 | 89.7 | 92.3 | 92.0 | 89.7 | 14.2 |
| Cross-border originating in Scotland [note 5] [note 6] | ||||||||||
| Full fare | 0.2 | 0.1 | 0.2 | 0.2 | 0.2 | 0.2 | 0.1 | 0.1 | 0.1 | 0.0 |
| Reduced fare | 3.6 | 3.7 | 3.8 | 4.1 | 4.0 | 4.3 | 4.7 | 4.9 | 4.8 | 0.7 |
| Season ticket | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 |
| Total | 3.8 | 3.9 | 4.0 | 4.3 | 4.2 | 4.5 | 4.8 | 5.0 | 4.9 | 0.7 |
| Total passenger traffic originating in Scotland [note 5] [note 6] | ||||||||||
| Full fare | 25.7 | 22.6 | 23.4 | 23.8 | 23.3 | 22.7 | 23.4 | 23.6 | 23.5 | 4.0 |
| Reduced fare | 32.3 | 36.9 | 38.2 | 42.3 | 44.1 | 45.7 | 48.0 | 48.4 | 47.5 | 8.0 |
| Season ticket | 25.3 | 26.2 | 25.0 | 25.7 | 26.0 | 25.8 | 25.8 | 25.0 | 23.7 | 2.9 |
| Total [note 9] | 83.3 | 85.8 | 86.7 | 91.7 | 93.4 | 94.2 | 97.1 | 97.0 | 94.7 | 14.9 |
| Passenger journeys originating outwith Scotland | ||||||||||
| Full fare | 0.2 | 0.1 | 0.2 | 0.2 | 0.2 | 0.2 | 0.1 | 0.1 | 0.1 | 0.0 |
| Reduced fare | 3.6 | 3.7 | 3.8 | 4.1 | 4.0 | 4.3 | 4.7 | 4.9 | 4.8 | 0.7 |
| Season ticket | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 |
| Total | 3.8 | 3.9 | 4.0 | 4.3 | 4.2 | 4.5 | 4.8 | 5.0 | 4.9 | 0.7 |
| Passenger revenue | £ million | |||||||||
| Internal journeys [note 5] [note 6] | 257.6 | 278.4 | 296.7 | 321.6 | 350.8 | 357.7 | 436.1 | 437.9 | 420.7 | 58.5 |
| Cross-border journeys originating in Scotland | 135.8 | 143.4 | 150.8 | 160.0 | 153.6 | 161.1 | 174.5 | 185.7 | 191.6 | 27.6 |
| Total | 393.4 | 421.8 | 447.5 | 481.7 | 504.3 | 518.9 | 610.6 | 623.7 | 612.3 | 86.1 |
| Total at constant prices [note 8] | 490.2 | 509.4 | 524.5 | 551.4 | 571.7 | 578.0 | 656.8 | 649.1 | 621.4 | 86.1 |
| Cross-border journeys originating outwith Scotland | 135.8 | 143.4 | 150.8 | 160.0 | 153.6 | 161.1 | 174.5 | 185.7 | 191.6 | 27.6 |
| At constant prices [note 8] | 169.2 | 173.1 | 176.7 | 183.2 | 174.1 | 179.5 | 187.7 | 193.3 | 194.4 | 27.6 |
Table 7.3 Cross-border passenger traffic originating outwith Scotland: journeys and revenue
Note: Figures in this table have now been combined with table 7.2
| Passenger journeys | Passenger journeys made using national rail tickets - thousands | Passengers journeys made using national rail tickets - percentage | Change since 1995-96 - percentage | Approximate figure for 1995-96 |
|---|---|---|---|---|
| All such passenger journeys to, from or within Scotland [note 11] | 15,566 | 100.0% | -68.2% | 48,944 |
| of which within Scotland [note 11] | 14,210 | 91.3% | -68.0% | 44,376 |
| of which to / from England and Wales | 1,356 | 8.7% | -70.3% | 4,568 |
| of which to / from London | 319 | 2.1% | -74.1% | 1231.886 |
| of which to / from North West England | 416 | 2.7% | -50.2% | 836.116 |
| of which to / from North East England | 306 | 2.0% | -57.9% | 725.789 |
| of which to / from Yorkshire and the Humber | 118 | 0.8% | -78.1% | 536.173 |
| of which to / from West Midlands | 43 | 0.3% | -80.9% | 224.94 |
| of which to / from East England | 57 | 0.4% | -79.6% | 282.185 |
| of which to / from South East | 39 | 0.3% | -87.8% | 322.318 |
| of which to / from East Midlands | 36 | 0.2% | -75.7% | 146.806 |
| of which to / from South West | 15 | 0.1% | -91.7% | 185.194 |
| of which to / from Wales | 6 | 0.0% | -92.2% | 75.743 |
| Distance travelled | Aberdeen | Edinburgh | Glasgow |
|---|---|---|---|
| percentages | |||
| 0 - under 5 kms | 0.0 | 3.6 | 27.1 |
| 5 - under 10 kms | 14.0 | 9.8 | 27.4 |
| 10 - under 20 kms | 2.5 | 8.9 | 24.1 |
| 20 - under 50 kms | 30.7 | 33.7 | 11.7 |
| 50 - under 100 kms | 6.5 | 23.4 | 5.6 |
| 100+ kms | 46.3 | 20.6 | 4.1 |
| All passenger journeys made using national rail tickets | 100.0 | 100.0 | 100.0 |
| To/From | 2011-12 | 2012-13 | 2013-14 | 2014-15 | 2015-16 | 2016-17 | 2017-18 | 2018-19 | 2019-20 | 2020-21 | % change 2020-21 on 2019-20 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| thousands | |||||||||||
| Aberdeen City | 339 | 343 | 355 | 337 | 286 | 255 | 239 | 250 | 218 | 47 | -78.5 |
| Aberdeenshire | 25 | 26 | 25 | 25 | 25 | 22 | 22 | 21 | 20 | 2 | -91.8 |
| Angus | 46 | 48 | 47 | 48 | 44 | 42 | 43 | 42 | 38 | 3 | -90.9 |
| Argyll and Bute | 34 | 30 | 30 | 31 | 27 | 28 | 29 | 33 | 29 | 8 | -72.1 |
| Clackmannan | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 6 | 1 | -83.0 |
| Dumfries and Galloway | 392 | 388 | 390 | 402 | 385 | 405 | 424 | 453 | 451 | 61 | -86.4 |
| Dundee City | 193 | 191 | 179 | 172 | 162 | 156 | 158 | 165 | 152 | 22 | -85.8 |
| East Ayrshire | 28 | 27 | 29 | 34 | 34 | 35 | 37 | 39 | 39 | 6 | -85.1 |
| East Dunbartonshire | 11 | 12 | 13 | 16 | 15 | 16 | 17 | 19 | 19 | 2 | -89.4 |
| East Lothian | 56 | 58 | 58 | 59 | 61 | 60 | 67 | 71 | 75 | 14 | -81.8 |
| East Renfrewshire | 5 | 5 | 7 | 8 | 8 | 9 | 9 | 9 | 10 | 1 | -89.3 |
| Edinburgh, City Of | 3,502 | 3,605 | 3,757 | 4,106 | 4,162 | 4,547 | 4,929 | 5,073 | 5,027 | 690 | -86.3 |
| Falkirk | 69 | 72 | 73 | 76 | 71 | 77 | 76 | 78 | 74 | 9 | -87.6 |
| Fife | 288 | 295 | 286 | 276 | 265 | 261 | 266 | 264 | 248 | 32 | -86.9 |
| Glasgow City [note 18] | 1,934 | 1,966 | 2,046 | 2,344 | 2,193 | 2,429 | 2,591 | 2,674 | 2,730 | 376 | -86.2 |
| Highland | 151 | 146 | 144 | 134 | 96 | 89 | 87 | 84 | 44 | [Not Available] | - |
| Inverclyde | 22 | 23 | 24 | 30 | 29 | 31 | 31 | 32 | 32 | 5 | -84.3 |
| Midlothian | 2 | 4 | 5 | 6 | 6 | 1 | -88.0 | ||||
| Moray | 22 | 20 | 18 | 18 | 14 | 13 | 13 | 11 | 9 | 2 | -79.3 |
| North Ayrshire | 32 | 34 | 35 | 43 | 42 | 47 | 46 | 46 | 45 | 6 | -86.0 |
| North Lanarkshire | 106 | 100 | 106 | 120 | 112 | 122 | 126 | 142 | 147 | 23 | -84.4 |
| Perth and Kinross | 86 | 87 | 82 | 79 | 74 | 71 | 68 | 68 | 60 | 8 | -86.1 |
| Renfrewshire | 23 | 23 | 24 | 30 | 29 | 33 | 34 | 35 | 35 | 5 | -86.1 |
| Scottish Borders | 4 | 8 | 9 | 10 | 9 | 1 | -85.7 | ||||
| South Ayrshire | 41 | 45 | 47 | 55 | 49 | 55 | 54 | 54 | 54 | 7 | -87.8 |
| South Lanarkshire | 24 | 25 | 27 | 34 | 31 | 36 | 36 | 35 | 35 | 5 | -84.4 |
| Stirling | 96 | 99 | 96 | 103 | 100 | 105 | 109 | 109 | 109 | 14 | -87.4 |
| West Dunbartonshire | 10 | 10 | 10 | 13 | 13 | 15 | 15 | 16 | 16 | 3 | -82.6 |
| West Lothian | 59 | 62 | 63 | 71 | 71 | 74 | 73 | 78 | 74 | 11 | -85.2 |
| Scotland Other [note 18] | - | - | - | - | - | - | - | - | - | - | - |
| Scotland Total | 7,599 | 7,745 | 7,978 | 8,669 | 8,406 | 9,049 | 9,618 | 9,922 | 9,810 | 1,356 | -86.2 |
| Start/End points (thousands) on journeys within Scotland To/From/Within | 2011-12 | 2012-13 | 2013-14 | 2014-15 | 2015-16 | 2016-17 | 2017-18 | 2018-19 | 2019-20 | 2020-21 | % change 2019-20 on 2018-19 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Aberdeen City | 3,510 | 3,755 | 4,055 | 4,229 | 3,838 | 3,321 | 3,175 | 2,724 | 2,636 | 434 | -83.5 |
| Aberdeenshire | 1,175 | 1,258 | 1,368 | 1,441 | 1,430 | 1,330 | 1,310 | 1,085 | 1,052 | 197 | -81.3 |
| Angus | 843 | 842 | 863 | 879 | 860 | 800 | 809 | 877 | 832 | 107 | -87.1 |
| Argyll and Bute | 1,789 | 1,767 | 1,426 | 1,427 | 1,368 | 1,272 | 1,305 | 1,259 | 1,194 | 378 | -68.4 |
| Clackmannan | 397 | 377 | 380 | 398 | 383 | 357 | 384 | 366 | 388 | 70 | -82.0 |
| Dumfries and Galloway | 404 | 409 | 418 | 461 | 437 | 481 | 505 | 513 | 480 | 52 | -89.2 |
| Dundee City | 1,539 | 1,523 | 1,594 | 1,706 | 1,771 | 1,700 | 1,751 | 1,909 | 1,885 | 318 | -83.1 |
| East Ayrshire | 1,167 | 1,205 | 1,139 | 1,215 | 1,171 | 1,148 | 1,221 | 1,240 | 1,223 | 137 | -88.8 |
| East Dunbartonshire | 4,103 | 4,211 | 4,066 | 4,349 | 4,277 | 3,882 | 4,223 | 4,288 | 4,242 | 578 | -86.4 |
| East Lothian | 1,884 | 2,011 | 2,163 | 2,257 | 2,386 | 2,286 | 2,385 | 2,325 | 2,301 | 329 | -85.7 |
| East Renfrewshire | 3,300 | 3,348 | 3,158 | 3,300 | 3,391 | 3,520 | 3,565 | 3,680 | 3,652 | 761 | -79.2 |
| Edinburgh, City Of | 18,526 | 19,577 | 20,904 | 21,919 | 22,740 | 23,324 | 24,279 | 24,717 | 23,788 | 3,127 | -86.9 |
| Falkirk | 2,965 | 2,978 | 3,068 | 3,240 | 3,206 | 3,131 | 3,253 | 3,346 | 3,328 | 407 | -87.8 |
| Fife | 5,044 | 5,103 | 5,310 | 5,670 | 6,129 | 5,841 | 5,928 | 5,796 | 5,260 | 662 | -87.4 |
| Glasgow City [note 18] | 64,160 | 65,682 | 64,853 | 69,167 | 70,697 | 71,844 | 75,178 | 75,621 | 74,498 | 12,765 | -82.9 |
| Highland | 2,164 | 2,208 | 2,317 | 2,322 | 2,345 | 2,266 | 2,290 | 2,290 | 2,278 | 449 | -80.3 |
| Inverclyde | 2,757 | 2,813 | 2,750 | 2,890 | 2,906 | 2,832 | 2,827 | 2,806 | 2,617 | 328 | -87.5 |
| Midlothian | 285 | 533 | 637 | 680 | 656 | 77 | -88.3 | ||||
| Moray | 493 | 516 | 537 | 559 | 559 | 519 | 495 | 503 | 504 | 106 | -78.9 |
| North Ayrshire | 3,927 | 4,061 | 3,862 | 3,963 | 3,947 | 4,019 | 4,092 | 3,957 | 3,793 | 453 | -88.1 |
| North Lanarkshire | 8,533 | 8,680 | 8,441 | 8,903 | 8,997 | 9,351 | 9,425 | 9,133 | 8,804 | 1,169 | -86.7 |
| Perth and Kinross | 1,054 | 1,084 | 1,117 | 1,231 | 1,322 | 1,263 | 1,319 | 1,320 | 1,276 | 222 | -82.6 |
| Renfrewshire | 6,401 | 6,642 | 7,200 | 7,629 | 7,698 | 7,655 | 7,718 | 7,734 | 7,621 | 1,669 | -78.1 |
| Scottish Borders | 550 | 842 | 854 | 865 | 810 | 83 | -89.8 | ||||
| South Ayrshire | 3,156 | 3,245 | 3,330 | 3,351 | 3,150 | 3,399 | 3,418 | 2,995 | 2,922 | 433 | -85.2 |
| South Lanarkshire | 8,325 | 8,588 | 8,747 | 9,222 | 9,265 | 9,276 | 9,137 | 8,817 | 8,724 | 1,255 | -85.6 |
| Stirling | 2,928 | 2,914 | 2,952 | 3,148 | 3,187 | 3,051 | 3,264 | 3,238 | 3,234 | 539 | -83.3 |
| West Dunbartonshire | 4,778 | 4,863 | 4,934 | 5,140 | 5,128 | 5,120 | 4,842 | 4,849 | 4,603 | 581 | -87.4 |
| West Lothian | 3,761 | 4,108 | 4,432 | 4,792 | 4,890 | 5,054 | 5,074 | 5,122 | 4,898 | 736 | -85.0 |
| Scotland Other [note 18] | - | - | - | - | - | - | - | - | - | - | - |
| Scotland Total | 159,083 | 163,767 | 165,381 | 174,808 | 178,311 | 179,417 | 184,665 | 184,056 | 179,498 | 28,420 | -84.2 |
| Destination | ||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Origin | Aberdeen City | Aberdeen-shire | Angus | Argyll & Bute | Clackmannanshire | Dumfries & Galloway | Dundee City | East Ayrshire | East Dunbarton-shire | East Lothian | East Renfrew-shire | Edinburgh, City of | Falkirk | Fife | Glasgow, City of | Highland | Inverclyde | Midlothian | Moray | North Ayrshire | North Lanark-shire | Perth & Kinross | Renfrew-shire | Scottish Borders | South Ayrshire | South Lanark-shire | Stirling | West Dunbarton-shire | West Lothian | Scotland |
| Aberdeen City | 54,299 | 74,972 | 7,919 | 92 | 48 | 176 | 7,243 | 30 | 168 | 180 | 21 | 22,071 | 888 | 3,920 | 11,293 | 14,892 | 129 | 56 | 12,279 | 312 | 338 | 1,917 | 139 | 154 | 159 | 77 | 2,654 | 55 | 410 | 216,891 |
| Aberdeenshire | 74,972 | 10,404 | 1,499 | 1 | 0 | 9 | 1,936 | 0 | 8 | 28 | 3 | 3,117 | 36 | 530 | 1,287 | 2,182 | 10 | 3 | 1,862 | 14 | 28 | 334 | 13 | 29 | 7 | 5 | 175 | 8 | 31 | 98,531 |
| Angus | 7,919 | 1,499 | 5,824 | 21 | 30 | 16 | 24,620 | 3 | 31 | 46 | 5 | 5,302 | 108 | 1,311 | 2,242 | 250 | 9 | 22 | 143 | 12 | 74 | 3,098 | 60 | 36 | 23 | 31 | 658 | 24 | 69 | 53,486 |
| Argyll and Bute | 92 | 1 | 21 | 126,852 | 25 | 56 | 84 | 132 | 502 | 110 | 231 | 3,453 | 202 | 194 | 43,759 | 616 | 483 | 24 | 18 | 296 | 1,268 | 128 | 835 | 15 | 298 | 550 | 777 | 7,650 | 185 | 188,857 |
| Clackmannanshire | 48 | 0 | 30 | 25 | 0 | 9 | 139 | 30 | 270 | 10 | 148 | 2,174 | 572 | 39 | 9,709 | 28 | 82 | 119 | 4 | 51 | 277 | 96 | 205 | 5 | 104 | 61 | 20,294 | 298 | 62 | 34,889 |
| Dumfries and Galloway | 176 | 9 | 16 | 56 | 9 | 3,594 | 136 | 865 | 70 | 52 | 60 | 7,841 | 75 | 309 | 9,809 | 101 | 74 | 6 | 39 | 135 | 242 | 98 | 335 | 21 | 1,505 | 79 | 134 | 50 | 76 | 25,972 |
| Dundee City | 7,243 | 1,936 | 24,620 | 84 | 139 | 136 | 15,376 | 56 | 212 | 421 | 43 | 36,361 | 823 | 19,651 | 14,251 | 1,918 | 84 | 78 | 421 | 141 | 423 | 28,102 | 143 | 365 | 216 | 95 | 4,728 | 75 | 702 | 158,843 |
| East Ayrshire | 30 | 0 | 3 | 132 | 30 | 865 | 56 | 2,682 | 264 | 32 | 1,091 | 1,574 | 135 | 65 | 52,781 | 36 | 396 | 6 | 9 | 202 | 899 | 38 | 1,783 | 50 | 2,948 | 1,408 | 189 | 474 | 110 | 68,288 |
| East Dunbartonshire | 168 | 8 | 31 | 502 | 270 | 70 | 212 | 264 | 5,646 | 142 | 1,958 | 6,790 | 1,152 | 136 | 248,135 | 454 | 702 | 253 | 27 | 1,071 | 3,306 | 295 | 5,803 | 31 | 1,029 | 3,497 | 2,583 | 4,058 | 297 | 288,890 |
| East Lothian | 180 | 28 | 46 | 110 | 10 | 52 | 421 | 32 | 142 | 2,800 | 28 | 147,929 | 909 | 2,413 | 4,122 | 120 | 54 | 380 | 21 | 47 | 658 | 205 | 88 | 186 | 84 | 96 | 580 | 66 | 2,466 | 164,273 |
| East Renfrewshire | 21 | 3 | 5 | 231 | 148 | 60 | 43 | 1,091 | 1,958 | 28 | 142,942 | 2,473 | 491 | 62 | 208,770 | 37 | 1,167 | 102 | 7 | 1,577 | 2,673 | 49 | 5,933 | 15 | 797 | 7,392 | 385 | 2,072 | 173 | 380,705 |
| Edinburgh, City of | 22,071 | 3,117 | 5,302 | 3,453 | 2,174 | 7,841 | 36,361 | 1,574 | 6,790 | 147,929 | 2,473 | 294,632 | 81,554 | 242,097 | 206,787 | 17,069 | 2,234 | 19,547 | 2,030 | 3,691 | 47,227 | 20,189 | 5,186 | 32,321 | 4,096 | 9,786 | 40,554 | 4,506 | 290,714 | 1,563,305 |
| Falkirk | 888 | 36 | 108 | 202 | 572 | 75 | 823 | 135 | 1,152 | 909 | 491 | 81,554 | 5,650 | 586 | 61,104 | 549 | 272 | 1,156 | 45 | 460 | 1,486 | 834 | 1,210 | 150 | 385 | 950 | 37,385 | 714 | 3,688 | 203,569 |
| Fife | 3,920 | 530 | 1,311 | 194 | 39 | 309 | 19,651 | 65 | 136 | 2,413 | 62 | 242,097 | 586 | 38,898 | 6,256 | 1,782 | 120 | 2,650 | 286 | 159 | 645 | 5,515 | 276 | 692 | 239 | 208 | 732 | 141 | 1,303 | 331,215 |
| Glasgow, City of | 11,293 | 1,287 | 2,242 | 43,759 | 9,709 | 9,809 | 14,251 | 52,781 | 248,135 | 4,122 | 208,770 | 206,787 | 61,104 | 6,256 | 3,284,919 | 16,292 | 94,199 | 8,901 | 983 | 136,945 | 449,440 | 22,159 | 573,683 | 2,226 | 72,727 | 526,496 | 69,865 | 208,890 | 34,503 | 6,382,533 |
| Highland | 14,892 | 2,182 | 250 | 616 | 28 | 101 | 1,918 | 36 | 454 | 120 | 37 | 17,069 | 549 | 1,782 | 16,292 | 134,066 | 74 | 42 | 21,755 | 166 | 337 | 7,810 | 228 | 138 | 165 | 128 | 2,001 | 873 | 250 | 224,359 |
| Inverclyde | 129 | 10 | 9 | 483 | 82 | 74 | 84 | 396 | 702 | 54 | 1,167 | 2,234 | 272 | 120 | 94,199 | 74 | 21,918 | 72 | 12 | 834 | 1,834 | 93 | 33,840 | 25 | 673 | 2,717 | 331 | 1,568 | 161 | 164,167 |
| Midlothian | 56 | 3 | 22 | 24 | 119 | 6 | 78 | 6 | 253 | 380 | 102 | 19,547 | 1,156 | 2,650 | 8,901 | 42 | 72 | 194 | 7 | 21 | 873 | 42 | 75 | 1,988 | 29 | 111 | 595 | 56 | 843 | 38,251 |
| Moray | 12,279 | 1,862 | 143 | 18 | 4 | 39 | 421 | 9 | 27 | 21 | 7 | 2,030 | 45 | 286 | 983 | 21,755 | 12 | 7 | 12,462 | 33 | 44 | 370 | 20 | 12 | 21 | 5 | 203 | 2 | 56 | 53,176 |
| North Ayrshire | 312 | 14 | 12 | 296 | 51 | 135 | 141 | 202 | 1,071 | 47 | 1,577 | 3,691 | 460 | 159 | 136,945 | 166 | 834 | 21 | 33 | 20,146 | 3,644 | 167 | 24,826 | 41 | 24,808 | 3,990 | 487 | 1,701 | 275 | 226,252 |
| North Lanarkshire | 338 | 28 | 74 | 1,268 | 277 | 242 | 423 | 899 | 3,306 | 658 | 2,673 | 47,227 | 1,486 | 645 | 449,440 | 337 | 1,834 | 873 | 44 | 3,644 | 26,798 | 351 | 8,958 | 850 | 3,171 | 16,865 | 3,283 | 4,157 | 4,172 | 584,321 |
| Perth and Kinross | 1,917 | 334 | 3,098 | 128 | 96 | 98 | 28,102 | 38 | 295 | 205 | 49 | 20,189 | 834 | 5,515 | 22,159 | 7,810 | 93 | 42 | 370 | 167 | 351 | 9,428 | 233 | 126 | 115 | 208 | 8,563 | 107 | 380 | 111,050 |
| Renfrewshire | 139 | 13 | 60 | 835 | 205 | 335 | 143 | 1,783 | 5,803 | 88 | 5,933 | 5,186 | 1,210 | 276 | 573,683 | 228 | 33,840 | 75 | 20 | 24,826 | 8,958 | 233 | 131,870 | 79 | 11,300 | 17,929 | 1,246 | 7,412 | 617 | 834,325 |
| Scottish Borders | 154 | 29 | 36 | 15 | 5 | 21 | 365 | 50 | 31 | 186 | 15 | 32,321 | 150 | 692 | 2,226 | 138 | 25 | 1,988 | 12 | 41 | 850 | 126 | 79 | 1,086 | 49 | 63 | 191 | 36 | 497 | 41,477 |
| South Ayrshire | 159 | 7 | 23 | 298 | 104 | 1,505 | 216 | 2,948 | 1,029 | 84 | 797 | 4,096 | 385 | 239 | 72,727 | 165 | 673 | 29 | 21 | 24,808 | 3,171 | 115 | 11,300 | 49 | 86,474 | 3,042 | 822 | 1,070 | 310 | 216,666 |
| South Lanarkshire | 77 | 5 | 31 | 550 | 61 | 79 | 95 | 1,408 | 3,497 | 96 | 7,392 | 9,786 | 950 | 208 | 526,496 | 128 | 2,717 | 111 | 5 | 3,990 | 16,865 | 208 | 17,929 | 63 | 3,042 | 27,125 | 871 | 3,188 | 580 | 627,553 |
| Stirling | 2,654 | 175 | 658 | 777 | 20,294 | 134 | 4,728 | 189 | 2,583 | 580 | 385 | 40,554 | 37,385 | 732 | 69,865 | 2,001 | 331 | 595 | 203 | 487 | 3,283 | 8,563 | 1,246 | 191 | 822 | 871 | 66,853 | 691 | 1,697 | 269,527 |
| West Dunbartonshire | 55 | 8 | 24 | 7,650 | 298 | 50 | 75 | 474 | 4,058 | 66 | 2,072 | 4,506 | 714 | 141 | 208,890 | 873 | 1,568 | 56 | 2 | 1,701 | 4,157 | 107 | 7,412 | 36 | 1,070 | 3,188 | 691 | 40,094 | 365 | 290,401 |
| West Lothian | 410 | 31 | 69 | 185 | 62 | 76 | 702 | 110 | 297 | 2,466 | 173 | 290,714 | 3,688 | 1,303 | 34,503 | 250 | 161 | 843 | 56 | 275 | 4,172 | 380 | 617 | 497 | 310 | 580 | 1,697 | 365 | 23,103 | 368,095 |
| Scotland | 216,891 | 98,531 | 53,486 | 188,857 | 34,889 | 25,972 | 158,843 | 68,288 | 288,890 | 164,273 | 380,705 | 1,563,305 | 203,569 | 331,215 | 6,382,533 | 224,359 | 164,167 | 38,251 | 53,176 | 226,252 | 584,321 | 111,050 | 834,325 | 41,477 | 216,666 | 627,553 | 269,527 | 290,401 | 368,095 | 14,209,867 |
| Rank | Station | thousands | Rank2 | Station2 | thousands2 |
|---|---|---|---|---|---|
| 1 | Glasgow Central | 15,322 | 51 | Shettleston | 368 |
| 2 | Edinburgh | 13,618 | 52 | Barrhead | 349 |
| 3 | Glasgow Queen Street | 8,468 | 53 | Hamilton West | 345 |
| 4 | Paisley Gilmour Street | 2,124 | 54 | North Berwick | 344 |
| 5 | Partick | 1,665 | 55 | Falkirk Grahamston | 342 |
| 6 | Aberdeen | 1,537 | 56 | Polmont | 340 |
| 7 | Haymarket | 1,501 | 57 | Kilmarnock | 317 |
| 8 | Stirling | 1,436 | 58 | Dumbarton Central | 310 |
| 9 | Dundee | 1,168 | 59 | Hairmyres | 309 |
| 10 | Charing Cross (Glasgow) | 918 | 60 | Patterton | 307 |
| 11 | Hyndland | 830 | 61 | Newton (Lanark) | 306 |
| 12 | Exhibition Centre (Glasgow) | 809 | 62 | Uphall | 297 |
| 13 | Argyle Street | 773 | 63 | Edinburgh Park | 290 |
| 14 | Inverness | 753 | 64 | Cathcart | 288 |
| 15 | Ayr | 726 | 65 | Stonehaven | 286 |
| 16 | Croy | 719 | 66 | Balloch | 279 |
| 17 | Inverkeithing | 645 | 67 | Neilston | 275 |
| 18 | Johnstone (Renfrewshire) | 637 | 68 | Dunfermline Town | 275 |
| 19 | Mount Florida | 622 | 69 | Troon | 272 |
| 20 | Perth | 615 | 70 | Dalmeny | 270 |
| 21 | Livingston North | 611 | 71 | Dunblane | 268 |
| 22 | Bathgate | 600 | 72 | Musselburgh | 267 |
| 23 | Kirkcaldy | 579 | 73 | Coatbridge Sunnyside | 266 |
| 24 | Anniesland | 565 | 74 | Alloa | 259 |
| 25 | Motherwell | 546 | 75 | Port Glasgow | 259 |
| 26 | Linlithgow | 519 | 76 | Largs | 255 |
| 27 | Rutherglen | 490 | 77 | Dunbar | 252 |
| 28 | Airdrie | 477 | 78 | Gourock | 248 |
| 29 | Bridgeton | 476 | 79 | Inverurie | 242 |
| 30 | Crossmyloof | 474 | 80 | Scotstounhill | 238 |
| 31 | Kilwinning | 456 | 81 | Blantyre | 234 |
| 32 | East Kilbride | 446 | 82 | Singer | 234 |
| 33 | Cambuslang | 443 | 83 | Clarkston | 234 |
| 34 | Irvine | 442 | 84 | Dumfries | 232 |
| 35 | Dalmuir | 441 | 85 | Arbroath | 229 |
| 36 | Falkirk High | 432 | 86 | Dalmarnock | 227 |
| 37 | Larbert | 424 | 87 | Wishaw | 224 |
| 38 | Lenzie | 422 | 88 | Bearsden | 222 |
| 39 | Bellgrove | 422 | 89 | Greenock West | 218 |
| 40 | Bishopbriggs | 421 | 90 | Anderston | 218 |
| 41 | Uddingston | 409 | 91 | Dyce | 216 |
| 42 | Queens Park (Glasgow) | 408 | 92 | Hillington West | 207 |
| 43 | Bishopton (Renfrewshire) | 403 | 93 | Pollokshields East | 205 |
| 44 | Milngavie | 395 | 94 | Tweedbank | 204 |
| 45 | Westerton | 382 | 95 | Blairhill | 203 |
| 46 | Bellshill | 381 | 96 | Carntyne | 203 |
| 47 | Hamilton Central | 379 | 97 | Alexandra Parade | 200 |
| 48 | Helensburgh Central | 371 | 98 | Elgin | 197 |
| 49 | Leuchars (For St. Andrews) | 370 | 99 | Garrowhill | 196 |
| 50 | High Street (Glasgow) | 369 | 100 | Springburn | 193 |
| Station | 2011-12 | 2012-13 | 2013-14 | 2014-15 | 2015-16 | 2016-17 | 2017-18 | 2018-19 | 2019-20 | 2020-21 | 2021-22 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| thousands | |||||||||||
| Duncraig (1971) | 0.7 | 0.8 | 0.5 | 0.4 | 0.5 | 0.3 | 0.4 | 0.5 | 0.5 | - | 0.4 |
| Kingsknowe (1971) | 17.5 | 25.3 | 24.7 | 21.2 | 20.2 | 18.8 | 20.5 | 17.2 | 16.9 | 4.7 | 11.2 |
| Alness (1973) | 25.5 | 28.4 | 27.8 | 25.9 | 23.6 | 26.4 | 29.3 | 30.4 | 27.1 | 3.2 | 15.8 |
| Muir of Ord (1976) | 74.5 | 74.1 | 72.8 | 66.6 | 66.5 | 64.5 | 64.8 | 67.6 | 70.9 | 13.6 | 41.2 |
| IBM (1978) [note 25] | 127.8 | 122.6 | 71.1 | 47.4 | 22.0 | 6.0 | 0.8 | 0.5 | - | - | - |
| Anderston (1979) | 647.2 | 630.8 | 602.8 | 633.7 | 624.6 | 661.3 | 711.6 | 728.4 | 715.1 | 119.9 | 217.6 |
| Argyle Street (1979) | 1196.5 | 1336.7 | 1369.9 | 1438.4 | 1382.9 | 1413.2 | 1411.4 | 1295.4 | 1311.8 | 382 | 773.2 |
| Bridgeton (1979) [note 26] | 489.3 | 617.2 | 647.0 | 647.0 | 631.8 | 610.5 | 702.3 | 715.8 | 814.2 | 272.7 | 476.3 |
| Dalmarnock (1979) | 79.6 | 21.5 | 100.4 | 217.1 | 283.2 | 367.7 | 449 | 414.2 | 419.9 | 72.7 | 227.4 |
| Exhibition Centre (1979) [note 26] | 1317.8 | 1369.4 | 1375.5 | 1639.9 | 1742.5 | 1891.5 | 1847.8 | 1943.2 | 1959.6 | 300.3 | 809.2 |
| Dyce (1984) | 677.9 | 759.9 | 810.7 | 823.9 | 664.4 | 517.6 | 466.7 | 358.7 | 356.4 | 86.5 | 216.1 |
| Livingston South (1984) | 285.4 | 287.7 | 296.3 | 317.2 | 342.8 | 323.7 | 327.9 | 295.6 | 326.8 | 45.8 | 151.7 |
| Kilmaurs (1984) | 102.1 | 107.3 | 105.8 | 109.8 | 103.5 | 104.1 | 113.5 | 128.1 | 115.3 | 10.1 | 46.2 |
| Auchinleck (1984) | 55.7 | 57.1 | 56.0 | 62.7 | 62.0 | 61.8 | 67.4 | 77.8 | 72.1 | 5.2 | 35.3 |
| Dunrobin Castle (1985) | 0.6 | 0.6 | 0.9 | 0.8 | 0.8 | 0.9 | 1 | 1.2 | 1.2 | 0.1 | 0.8 |
| Loch Eil Outward Bound (1985) [note 26] | 0.7 | 0.6 | 0.5 | 0.6 | 0.5 | 0.6 | 0.5 | 0.6 | 0.7 | 0.1 | 1.1 |
| South Gyle (1985) | 513.8 | 555.1 | 574.6 | 558.1 | 587.4 | 497.2 | 432.9 | 382 | 363.1 | 49.8 | 121.2 |
| Loch Awe (1985) | 2.5 | 2.7 | 3.0 | 4.8 | 4.8 | 4.1 | 5.4 | 5 | 5.5 | 4.6 | 7 |
| Portlethen (1985) | 19.1 | 28.0 | 48.2 | 57.2 | 56.3 | 45.9 | 42.7 | 46.7 | 63.4 | 14.2 | 41.5 |
| Bridge of Allan (1985) | 243.5 | 248.2 | 258.7 | 275.0 | 278.9 | 271.4 | 289.1 | 290.9 | 291.8 | 42.5 | 136.3 |
| Livingston North (1986) | 825.5 | 924.3 | 1030.6 | 1125.3 | 1155.0 | 1201.0 | 1191.8 | 1247.8 | 1179.1 | 184.7 | 610.9 |
| Bathgate (1986) | 871.0 | 973.9 | 1060.7 | 1176.5 | 1223.1 | 1302.8 | 1282.1 | 1292.6 | 1209.8 | 210.8 | 600.5 |
| Uphall (1986) | 325.1 | 431.2 | 511.0 | 557.6 | 581.6 | 608.6 | 613.6 | 624.1 | 577.8 | 111.3 | 296.8 |
| Wester Hailes (1987) | 29.8 | 35.8 | 36.2 | 37.5 | 38.6 | 36.1 | 41.3 | 39.9 | 45.3 | 11.4 | 40.4 |
| Curriehill (1987) | 52.9 | 63.9 | 65.8 | 67.2 | 67.0 | 66.7 | 69.3 | 69.2 | 81 | 9 | 40.2 |
| Ardrossan Town (1987) | 20.6 | 21.0 | 21.2 | 21.9 | 20.1 | 24.2 | 21.6 | 22.3 | 22.4 | 2.3 | 10.9 |
| Falls of Cruachan (1988) | 0.3 | 0.2 | 0.5 | 0.7 | 0.7 | 0.7 | 0.7 | 0.5 | 0.6 | 0.1 | 0.5 |
| Musselburgh (1988) | 386.7 | 420.8 | 438.7 | 456.7 | 478.1 | 463.7 | 488.6 | 455.4 | 460.9 | 87 | 266.9 |
| Greenfaulds (1989) | 132.6 | 122.9 | 130.5 | 136.5 | 130.9 | 114.8 | 124.3 | 125.3 | 118.9 | 15 | 55.4 |
| Drumgelloch (1989) [note 27] | 269.2 | 307.2 | 345.0 | 387.3 | 403.5 | 411.1 | 418.6 | 418.7 | 407.6 | 35.8 | 162.9 |
| Stepps (1989) | 302.2 | 305.6 | 277.4 | 296.9 | 300.4 | 269.9 | 301.9 | 315.2 | 271.6 | 39.1 | 134.7 |
| Airbles (1989) | 110.1 | 113.6 | 112.8 | 119.1 | 127.0 | 142.9 | 132.8 | 114.4 | 118.9 | 14.1 | 64.2 |
| Milliken Park (1989) | 151.2 | 169.4 | 190.3 | 198.2 | 206.1 | 241.4 | 255.7 | 238.4 | 228.2 | 48.7 | 127.3 |
| Whinhill (1990) | 40.0 | 45.3 | 52.4 | 52.6 | 53.6 | 43.7 | 52.4 | 41.6 | 40.6 | 4.6 | 22.3 |
| Dumbreck (1990) | 114.1 | 117.2 | 131.4 | 150.6 | 164.0 | 169.7 | 179.2 | 170.2 | 173.1 | 55.9 | 89.8 |
| Corkerhill (1990) | 236.6 | 233.5 | 245.0 | 247.8 | 266.2 | 284.9 | 276 | 277.1 | 266.9 | 41.7 | 129 |
| Mosspark (1990) | 117.4 | 116.0 | 110.7 | 119.0 | 143.1 | 186.7 | 174.7 | 162.3 | 169.7 | 35.8 | 88.8 |
| Crookston (1990) | 126.4 | 127.2 | 132.6 | 149.8 | 174.8 | 188.1 | 200.3 | 194.6 | 202.1 | 36.9 | 113.4 |
| Paisley Canal (1990) | 232.8 | 218.5 | 340.6 | 363.2 | 367.7 | 398.1 | 389.3 | 474.9 | 478.2 | 77.1 | 191.5 |
| Priesthill & Darnley (1990) | 115.9 | 125.1 | 125.8 | 134.2 | 137.7 | 144.8 | 161 | 164.5 | 170.2 | 36.5 | 100.1 |
| Shieldmuir (1990) | 56.8 | 69.5 | 81.4 | 89.2 | 105.2 | 113.9 | 116.3 | 109.6 | 113.3 | 12.7 | 54.5 |
| Hawkhead (1991) | 145.5 | 138.7 | 167.3 | 183.8 | 201.3 | 224.0 | 224.3 | 244.3 | 248.6 | 33.8 | 114.6 |
| New Cumnock (1991) | 28.0 | 28.5 | 27.2 | 31.9 | 28.4 | 26.6 | 26.7 | 28.3 | 25.6 | 1.6 | 15 |
| Glenrothes with Thornton (1992) | 57.5 | 60.9 | 63.0 | 67.3 | 76.7 | 76.9 | 79.5 | 76.8 | 71.9 | 7.4 | 43.7 |
| Whifflet (1992) | 254.5 | 257.4 | 233.4 | 234.1 | 247.4 | 329.6 | 301.1 | 257.5 | 263.9 | 31.5 | 123.7 |
| Station | 2011-12 | 2012-13 | 2013-14 | 2014-15 | 2015-16 | 2016-17 | 2017-18 | 2018-19 | 2019-20 | 2020-21 | 2021-22 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| thousands | |||||||||||
| Ashfield (1993) | 69.7 | 76.4 | 74.2 | 80.5 | 76.5 | 50.3 | 83.5 | 84.5 | 66.4 | 23.9 | 45.2 |
| Possilpark & Parkhouse (1993) | 112.0 | 123.8 | 99.2 | 97.7 | 91.4 | 73.1 | 100.2 | 92.0 | 77.8 | 22.6 | 49.8 |
| Gilshochill (1993) [note 26] | 89.5 | 98.9 | 94.5 | 101.9 | 87.0 | 65.1 | 94.7 | 91.2 | 71.4 | 15.5 | 42.7 |
| Summerston (1993) | 140.5 | 156.8 | 154.1 | 166.9 | 152.4 | 99.0 | 146.8 | 147.4 | 120.2 | 24.2 | 71.3 |
| Maryhill (1993) | 80.3 | 83.3 | 77.3 | 92.3 | 90.5 | 64.1 | 89.7 | 88.7 | 77 | 12.8 | 44 |
| Carmyle (1993) | 135.3 | 143.3 | 132.1 | 131.1 | 132.5 | 155.5 | 138 | 121.2 | 134.7 | 28.4 | 82.3 |
| Mount Vernon (1993) | 56.7 | 63.3 | 57.3 | 59 | 60.2 | 66.8 | 69.6 | 58 | 67.2 | 9 | 33.4 |
| Baillieston (1993) | 109.2 | 114.7 | 112.0 | 112.9 | 126.2 | 156.5 | 159.5 | 149.9 | 175.5 | 29.2 | 93.1 |
| Bargeddie (1993) | 99.4 | 98.3 | 88.0 | 85.9 | 95.2 | 114.9 | 105.8 | 91.8 | 104.9 | 14.5 | 57 |
| Kirkwood (1993) | 150.0 | 153.2 | 130.2 | 131.6 | 138.9 | 166.6 | 156.8 | 139.2 | 147.7 | 21.7 | 72.8 |
| Gretna Green (1993) | 36.6 | 37.4 | 38.0 | 40.2 | 38.9 | 39.0 | 39.9 | 45.9 | 46.5 | 5.5 | 29.5 |
| Camelon (1994) | 104.5 | 110.9 | 116.4 | 130.5 | 136.1 | 132.2 | 127.6 | 142.0 | 162.9 | 24.6 | 94.8 |
| Wallyford (1994) | 240.8 | 255.8 | 268.1 | 295.9 | 311.9 | 297.0 | 316.9 | 308.0 | 314.1 | 36.4 | 151.7 |
| Sanquhar (1994) | 28.4 | 28.2 | 26.3 | 27.5 | 24.5 | 27.4 | 28.7 | 28.1 | 24.3 | 1.8 | 14.4 |
| Prestwick Airport (1994) [note 28] | 337.0 | 343.8 | 454.0 | 293.9 | 93.0 | 117.9 | 132.8 | 104.9 | 101.2 | 7.7 | 26.3 |
| Dalgety Bay (1998) | 264.2 | 268.4 | 284.3 | 307.8 | 341.0 | 315.2 | 323.2 | 306 | 272.7 | 26.1 | 105.4 |
| Drumfrochar (1998) | 55.2 | 60.0 | 69.8 | 72.9 | 68.4 | 80.7 | 66.2 | 74 | 67.6 | 6.4 | 32.9 |
| Dunfermline Queen Margaret (2000) | 210.5 | 206.1 | 208.5 | 224.1 | 250.5 | 236.7 | 249.7 | 248.5 | 233.1 | 28.3 | 109.8 |
| Howwood (2001) | 47.9 | 51.3 | 112.7 | 119.9 | 124.9 | 111.6 | 101.3 | 94.9 | 98.9 | 9.6 | 40.4 |
| Beauly (2002) | 54.5 | 55.2 | 57.9 | 57.4 | 59.4 | 52.9 | 51.5 | 48.3 | 46.5 | 14.9 | 30.2 |
| Brunstane (2002) | 132.8 | 144.2 | 159.6 | 164.5 | 166.0 | 162.1 | 177.3 | 178.1 | 171.8 | 30.3 | 78.8 |
| Newcraighall (2002) | 191.0 | 206.9 | 221.9 | 242.8 | 224.0 | 234.8 | 278.5 | 286.4 | 265.6 | 32.1 | 121.5 |
| Edinburgh Park (2003) | 646.0 | 816.7 | 960.3 | 893.5 | 889.5 | 870.0 | 888 | 914.6 | 905.2 | 128.7 | 289.6 |
| Gartcosh (2005) | 143.8 | 142.0 | 153.4 | 177 | 156.8 | 133.8 | 148.4 | 186.7 | 173.5 | 26.9 | 96.1 |
| Kelvindale (2005) | 94.4 | 96.5 | 98.0 | 105.5 | 91.6 | 65.9 | 92.2 | 84.7 | 75.4 | 18.3 | 37.1 |
| Chatelherault (2005) | 59.5 | 62.5 | 66.9 | 74.9 | 85.9 | 105.5 | 111.1 | 108.5 | 114 | 13.1 | 46 |
| Merryton (2005) | 106.3 | 113.1 | 111.4 | 116.2 | 113.5 | 123.1 | 107.2 | 121.4 | 127.9 | 7.6 | 39.6 |
| Larkhall (2005) | 327.1 | 342.7 | 406.1 | 420.1 | 420.4 | 434.5 | 385.9 | 354.6 | 354.1 | 32.4 | 151.6 |
| Alloa (May 2008) | 401.1 | 380.9 | 383.8 | 402.4 | 386.5 | 360.6 | 388.2 | 370.5 | 393.4 | 70.7 | 259 |
| Laurencekirk (May 2009) | 86.1 | 92.5 | 102.8 | 112.9 | 104.5 | 96.0 | 95.8 | 86.3 | 88.6 | 8.8 | 45.4 |
| Blackridge (2010) | 43.3 | 42.6 | 47.3 | 51.5 | 53.2 | 56.9 | 58 | 59.8 | 57.2 | 6.5 | 27.1 |
| Armadale (2011) | 126.1 | 141.1 | 164.7 | 186.3 | 215.4 | 238.7 | 249.8 | 260.1 | 251.8 | 35.9 | 134.4 |
| Caldercruix (2011) | 91.0 | 93.0 | 101.9 | 109 | 111.5 | 88.7 | 100.4 | 98.3 | 104.3 | 9.6 | 51.7 |
| Conon Bridge (2013) | - | 3.8 | 18.1 | 15.5 | 15.3 | 15.5 | 15.1 | 17.5 | 18 | 2.6 | 9.2 |
| Eskbank (Sept 2015) | - | - | - | - | 128.3 | 274.8 | 338.9 | 367 | 364.5 | 45.4 | 159 |
| Galashiels (Sept 2015) | - | - | - | - | 213.8 | 346.3 | 356.3 | 360.4 | 328.4 | 37.5 | 186.9 |
| Gorebridge (Sept 2015) | - | - | - | - | 59.3 | 98.2 | 115.1 | 123.9 | 112.4 | 11.3 | 60 |
| Newtongrange (Sept 2015) | - | - | - | - | 86.4 | 141.6 | 157 | 154.2 | 139.2 | 13.9 | 75.6 |
| Shawfair (Sept 2015) | - | - | - | - | 13.2 | 22.2 | 31.6 | 41.1 | 46.5 | 6.7 | 27.6 |
| Stow (Sept 2015) | - | - | - | - | 39.7 | 67.5 | 69.8 | 71.2 | 70.7 | 8.3 | 43.3 |
| Tweedbank (Sept 2015) | - | - | - | - | 300.6 | 436.2 | 437 | 443.8 | 420.2 | 38.5 | 203.7 |
| Edinburgh Gateway (Dec 2016) | - | - | - | - | - | 58.4 | 284.4 | 323.7 | 292.7 | 44.5 | 116.9 |
| Robroyston (Dec 2019) | - | - | - | - | - | - | - | - | 43.5 | 29.8 | 107.8 |
| Kintore (Oct 2020) | - | - | - | - | - | - | - | - | - | 8.5 | 66.2 |
| Operator | 2011-12 | 2012-13 | 2013-14 | 2014-15 | 2015-16 | 2016-17 | 2017-18 | 2018-19 | 2019-20 | 2020-21 | 2021-22 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| percentage of trains arriving on time | |||||||||||
| GNER [note29] | - | - | - | - | - | - | - | - | - | - | - |
| East Coast [note 29] [note 31] [note 33] [note 35] | 86.6 | 83.9 | 84.2 | - | - | - | - | - | - | - | - |
| Virgin Trains East coast [note 35] | - | - | - | 88.6 | 85.2 | 83.1 | 81.5 | - | - | - | - |
| London North Eastern Railway [note 38] | - | - | - | - | - | - | - | 74.8 | 77.1 | 92.4 | 87.7 |
| ScotRail (First) [note 30] [note 37] | 90.7 | 93.0 | 91.4 | 90.5 | - | - | - | - | - | - | - |
| ScotRail (Abellio) [note 30] [note 37] | - | - | - | - | 90.6 | 90.3 | 89.5 | 87.4 | 88.4 | 93.1 | 90.2 |
| Virgin CrossCountry [note 29] | - | - | - | - | - | - | - | - | - | - | - |
| CrossCountry [note 29] [note 32] | 89.6 | 86.8 | 86.7 | 88.8 | 89.5 | 89.7 | 87.7 | 84.4 | 82.8 | 92.9 | 89.0 |
| Virgin Train West Coast [note 29] [note 36] | 85.9 | 83.6 | 85.8 | 84.8 | 86.0 | 89.1 | 84.2 | 84.0 | - | - | - |
| Avanti West Coast [note 29] [note 39] | - | - | - | - | - | - | - | - | 78.2 | 89.6 | 83.9 |
| Caledonian Sleeper [note 29] [note 37] | - | - | - | - | 86.0 | 89.2 | 85.7 | 89.7 | 80.6 | 89.4 | 85.1 |
| GB long-distance operators [note 29] | 89.1 | 87.0 | 86.9 | 87.4 | 87.6 | 87.6 | 85.3 | 81.3 | 81.4 | 92.7 | 87.9 |
| GB regional operators [note 30] | 92.5 | 91.1 | 91.0 | 91.6 | 91.4 | 91.6 | 89.7 | 85.8 | 84.1 | 93.7 | 87.9 |
| Time | 2011-12 | 2012-13 | 2013-14 | 2014-15 | 2015-16 | 2016-17 | 2017-18 | 2018-19 | 2019-20 | 2020-21 | 2021-22 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| percentages | |||||||||||
| Total within 5 minutes | 90.7 | 93.0 | 91.4 | 90.5 | 90.6 | 90.3 | 89.5 | 87.4 | 88.5 | 93.1 | 90.2 |
| Total within 10 minutes | 95.7 | 97.3 | 96.4 | 95.9 | 96.1 | 96.1 | 95.2 | 94.2 | 94.9 | 96.1 | 94.9 |
| Total within 20 minutes | 97.1 | 98.4 | 97.7 | 97.4 | 97.4 | 97.3 | 96.6 | 96.0 | 96.5 | 97.0 | 96.3 |
| 20 minutes and over [note 41] | 1.4 | 1.0 | 1.3 | 1.4 | 1.4 | 1.5 | 1.9 | 1.6 | 1.6 | 1.4 | 1.5 |
| Cancelled [note 42] | 1.5 | 0.7 | 1.0 | 1.2 | 1.2 | 1.1 | 1.5 | 2.4 | 1.9 | 1.6 | 2.2 |
| thousands | |||||||||||
| Number of trains due to be run [note 43] | 719 | 726 | 744 | 750 | 752 | 745 | 759 | 770 | 797 | 589 | 625 |
| Survey questions | 2011 | 2012 | 2013 | 2014 | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | Interim Rail Passenger Survey 2021 [Note 80] | Sample size |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ScotRail passengers | percentage who were satisfied or said good [note 44] | |||||||||||
| Overall opinion of journey | 88 | 89 | 88 | 89 | 89 | 85 | 87 | 81 | 87 | 90 | 87 | 383 |
| How deals with delays | 34 | 39 | 42 | 47 | 50 | 39 | 52 | 39 | 43 | 51 | [Not available] | |
| Value for money | 57 | 52 | 50 | 58 | 60 | 59 | 60 | 52 | 54 | 51 | 68 | 374 |
| How station staff handle requests | 89 | 90 | 87 | 90 | 93 | 85 | 88 | 88 | 88 | 96 | [Not available] | |
| Overall station environment | 76 | 76 | 74 | 80 | 81 | 75 | 78 | 77 | 77 | 78 | [Not available] | |
| Ticket buying facilities | 80 | 82 | 81 | 79 | 85 | 81 | 78 | 79 | 84 | 79 | [Not available] | |
| Info. re. times, platforms | 85 | 88 | 85 | 87 | 87 | 86 | 87 | 86 | 87 | 91 | [Not available] | |
| Punctuality / reliability | 84 | 87 | 83 | 84 | 85 | 83 | 83 | 74 | 77 | 79 | 83 | 383 |
| Length of journey time | 90 | 91 | 90 | 89 | 89 | 90 | 91 | 87 | 88 | 91 | 87 | 332 |
| Ease of getting on/off [note 46] | 87 | 88 | 87 | 88 | 87 | 87 | - | - | - | - | - | |
| Amount of seats/standing space [note 47] [note 81] | 73 | 78 | 78 | 77 | 75 | 73 | 75 | 75 | 75 | 80 | 87 | 383 |
| Frequency | 83 | 82 | 83 | 83 | 83 | 82 | 83 | 78 | 78 | 81 | 76 | 332 |
| Train Cleanliness [note 48] [note 82] | 80 | 83 | 82 | 83 | 78 | 75 | 76 | 73 | 79 | 79 | 72 | 383 |
| Comfort of seats [note 49] | 80 | 81 | 80 | 81 | 82 | 78 | 71 | 69 | 77 | 78 | 77 | 332 |
| Sample size | 2,568 | 2,539 | 2,187 | 2,095 | 2,220 | 2,607 | 2,662 | 2,794 | 2,881 | 1,025 | ||
| Others whose journeys started in Scotland [note 45] | percentage who were satisfied or said good [note 44] | |||||||||||
| Overall opinion of journey | 91 | 87 | 92 | 88 | 91 | 92 | 92 | 92 | 89 | 87 | [Not available] | |
| How deals with delays | 54 | 55 | 70 | 48 | 68 | 60 | 59 | 63 | 48 | 67 | [Not available] | |
| Value for money | 62 | 65 | 68 | 66 | 69 | 70 | 72 | 66 | 70 | 73 | [Not available] | |
| How station staff handle requests | 86 | 91 | 90 | 90 | 93 | 93 | 93 | 95 | 87 | 88 | [Not available] | |
| Overall station environment | 78 | 63 | 75 | 83 | 86 | 87 | 89 | 89 | 86 | 81 | [Not available] | |
| Ticket buying facilities | 89 | 81 | 82 | 86 | 90 | 92 | 91 | 93 | 90 | 94 | [Not available] | |
| Info. re. times, platforms | 87 | 86 | 86 | 89 | 94 | 95 | 91 | 93 | 94 | 88 | [Not available] | |
| Punctuality / reliability | 87 | 89 | 89 | 89 | 90 | 94 | 88 | 86 | 86 | 72 | [Not available] | |
| Length of journey time | 88 | 87 | 87 | 86 | 91 | 89 | 90 | 91 | 91 | 88 | [Not available] | |
| Ease of getting on/off [note 46] | 85 | 86 | 87 | 84 | 85 | 87 | [Not available] | |||||
| Amount of seats / standing space [note 47] | 77 | 79 | 79 | 79 | 80 | 81 | 82 | 81 | 77 | 87 | [Not available] | |
| Frequency | 80 | 79 | 81 | 84 | 88 | 89 | 82 | 83 | 83 | 80 | [Not available] | |
| Train Cleanliness [note 48] | 81 | 86 | 86 | 86 | 86 | 85 | 89 | 85 | 85 | 86 | [Not available] | |
| Comfort of seats [note 49] | 77 | 81 | 82 | 78 | 81 | 79 | 80 | 78 | 79 | 78 | [Not available] | |
| Sample size | 672 | 706 | 825 | 786 | 753 | 672 | 618 | 614 | 645 | 250 | [Not available] | |
| All GB regional operators | percentage who were satisfied or said good [note 44] | |||||||||||
| Overall opinion of journey | 86 | 86 | 84 | 85 | 86 | 85 | 85 | 81 | 82 | 84 | 83 | |
| Punctuality / reliability | 84 | 84 | 81 | 82 | 84 | 82 | 83 | 76 | 76 | 74 | 82 | |
| All GB long-distance operators | ||||||||||||
| Overall opinion of journey | 86 | 88 | 87 | 86 | 87 | 87 | 88 | 85 | 85 | 84 | 84 | |
| Punctuality / reliability | 85 | 87 | 84 | 83 | 84 | 84 | 84 | 78 | 78 | 74 | 82 | |
| Products lifted/moved | 2018/19 | 2019/20 | 2020/21 | 2021/22 |
|---|---|---|---|---|
| Product lifted | Thousand tonnes | |||
| Construction Materials | 577 | 549 | 375 | 521 |
| Domestic Automotive | 30 | 31 | 19 | 10 |
| Intermodal [note 50] | 3,047 | 3,008 | 2,795 | 3,015 |
| Industrial Minerals | 184 | 144 | 94 | 115 |
| Metals | 222 | 154 | 141 | 128 |
| Other | 68 | 69 | 79 | 76 |
| Petroleum Product | 320 | 327 | 271 | 364 |
| Total | 4,448 | 4,281 | 3,774 | 4,229 |
| Product moved (full journey) | 2018/19 | 2019/20 | 2020/21 | 2021/22 |
| Thousand net tonne miles | ||||
| Construction Materials | 109,830 | 95,032 | 59,453 | 74,253 |
| Domestic Automotive | 12,213 | 12,048 | 7,578 | 3,972 |
| Intermodal [note 50] | 892,166 | 894,302 | 824,048 | 896,958 |
| Industrial Minerals | 31,512 | 24,890 | 27,923 | 30,726 |
| Metals | 54,379 | 38,206 | 34,541 | 32,164 |
| Other | 16,445 | 16,730 | 19,230 | 17,542 |
| Petroleum Product | 37,896 | 39,445 | 38,582 | 52,578 |
| Total | 1,154,441 | 1,120,654 | 1,011,354 | 1,108,193 |
| Product moved (Scotland mileage only) | 2018/19 | 2019/20 | 2020/21 | 2021/22 |
| Thousand net tonne miles | ||||
| Construction Materials | 56,693 | 49,510 | 44,961 | 53,749 |
| Domestic Automotive | 2,406 | 2,458 | 1,502 | 772 |
| Intermodal [note 50] | 280,425 | 285,105 | 264,742 | 284,371 |
| Industrial Minerals | 17,833 | 16,135 | 20,319 | 22,045 |
| Metals | 33,703 | 26,784 | 21,606 | 21,245 |
| Other | 5,759 | 6,213 | 7,044 | 5,930 |
| Petroleum Product | 32,507 | 32,143 | 28,226 | 37,328 |
| Total | 429,326 | 418,348 | 388,399 | 425,440 |
| Product moved (full journey) | 2018/19 | 2019/20 | 2020/21 | 2021/22 |
| Thousand net tonne kilometres | ||||
| Construction Materials | 176,754 | 152,939 | 95,679 | 119,499 |
| Domestic Automotive | 19,655 | 19,389 | 12,196 | 6,393 |
| Intermodal [note 50] | 1,435,799 | 1,439,237 | 1,326,173 | 1,443,511 |
| Industrial Minerals | 50,714 | 40,056 | 44,937 | 49,448 |
| Metals | 87,514 | 61,487 | 55,588 | 51,763 |
| Other | 26,465 | 26,925 | 30,948 | 28,230 |
| Petroleum Product | 60,988 | 63,481 | 62,092 | 84,615 |
| Total | 1,857,888 | 1,803,514 | 1,627,613 | 1,783,459 |
| Product moved (Scotland mileage only) | 2018/19 | 2019/20 | 2020/21 | 2021/22 |
| Thousand net tonne kilometres | ||||
| Construction Materials | 91,238 | 79,679 | 72,357 | 86,501 |
| Domestic Automotive | 3,872 | 3,956 | 2,416 | 1,242 |
| Intermodal [note 50] | 451,299 | 458,830 | 426,061 | 457,649 |
| Industrial Minerals | 28,700 | 25,967 | 32,700 | 35,477 |
| Metals | 54,240 | 43,104 | 34,771 | 34,191 |
| Other | 9,268 | 9,999 | 11,337 | 9,544 |
| Petroleum Product | 52,315 | 51,730 | 45,424 | 60,074 |
| Total | 690,932 | 673,265 | 625,066 | 684,678 |
| Routes/rail length | 2011-12 | 2012-13 | 2013-14 | 2014-15 | 2015-16 | 2016-17 | 2017-18 | 2018-19 | 2019-20 | 2020-21 |
|---|---|---|---|---|---|---|---|---|---|---|
| Linear routes | kilometres | |||||||||
| Electrified | 676 | 676 | 709 | 709 | 709 | 709 | 893 | 893 | 893 | 893 |
| Non electrified | 2,087 | 2,087 | 2,054 | 2,110 | 2,110 | 2,110 | 1,803 | 1,803 | 1,803 | 1,803 |
| Total | 2,763 | 2,763 | 2,763 | 2,819 | 2,819 | 2,819 | 2,696 | 2,696 | 2,696 | 2,696 |
| Total rail length(including sidings etc) | ||||||||||
| Electrified | .. | .. | .. | .. | .. | .. | 902 | 902 | 904 | 904 |
| Non electrified | .. | .. | .. | .. | .. | .. | 1,856 | 1,856 | 1,840 | 1,840 |
| Total | .. | .. | .. | .. | .. | .. | 2,758 | 2,758 | 2,744 | 2,744 |
| Type of station | 2011-12 | 2012-13 | 2013-14 | 2014-15 | 2015-16 | 2016-17 | 2017-18 | 2018-19 | 2019-20 | 2020-21 |
|---|---|---|---|---|---|---|---|---|---|---|
| Passenger and parcel | 351 | 351 | 351 | 358 | 359 | 359 | 359 | 359 | 359 | 360 |
| Freight only | 119 | 119 | 119 | 119 | 119 | 119 | 119 | 119 | 119 | 119 |
| Total | 470 | 470 | 470 | 477 | 478 | 478 | 478 | 478 | 478 | 479 |
| Local Authority | number |
|---|---|
| Aberdeen, City of | 2 |
| Aberdeenshire | 7 |
| Angus | 7 |
| Argyll and Bute | 14 |
| Clackmannanshire | 1 |
| Dumfries & Galloway | 7 |
| Dundee City | 2 |
| East Ayrshire | 6 |
| East Dunbartonshire | 6 |
| East Lothian | 7 |
| East Renfrewshire | 9 |
| Edinburgh, City of | 12 |
| Eilean Siar | 0 |
| Falkirk | 5 |
| Fife | 19 |
| Glasgow, City of | 61 |
| Highland | 59 |
| Inverclyde | 14 |
| Midlothian | 4 |
| Moray | 3 |
| North Ayrshire | 12 |
| North Lanarkshire | 24 |
| Orkney Islands | 0 |
| Perth & Kinross | 7 |
| Renfrewshire | 10 |
| Scottish Borders | 3 |
| Shetland Islands | 0 |
| South Ayrshire | 9 |
| South Lanarkshire | 19 |
| Stirling | 6 |
| West Dunbartonshire | 13 |
| West Lothian | 12 |
| Scotland | 360 |
| Vehicles/ journeys/ staff/ revenue | 2011-12 | 2012-13 | 2013-14 | 2014-15 | 2015-16 | 2016-17 [note 62] | 2017-18 | 2018-19 | 2019-20 | 2020-21 | 2021-22 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| numbers | |||||||||||
| Vehicles [note 56] | 41 | 41 | 41 | 41 | 41 | 40 | 40 | 40 | .. | .. | 40 |
| thousands | |||||||||||
| Loaded train kilometres [note60] [note 61] | 3,469 | 3,466 | 3,505 | 3,564 | 3,537 | .. | 3,439 | 3,495 | .. | .. | 1,013 |
| Passenger journeys | 12,888 | 12,604 | 12,702 | 12,951 | 12,713 | 11,376 | 12,685 | 13,150 | 12,746 | 2,520 | 8,037 |
| £ thousands | |||||||||||
| Revenue [note 57] | 15,147 | 13,503 | 17,003 | 19,194 | 18,937 | 16,828 | 19,735 | 21,211 | 21,472 | 4,662 | 13,748 |
| Revenue at constant prices [note 58] | 19,642 | 16,969 | 20,735 | 22,865 | 22,340 | 19,508 | 22,091 | 22,974 | 22,676 | 4,851 | 13,748 |
| Passenger receipts [note 59] | 14,166 | 12,602 | 15,955 | 17,752 | 17,632 | 15,997 | 18,449 | 19,910 | 20,155 | 3,978 | 12,837 |
| Passenger receipts at constant prices [note 58] | 18,370 | 15,837 | 19,457 | 21,147 | 20,800 | 18,545 | 20,651 | 21,564 | 21,286 | 4,140 | 12,837 |
| numbers | |||||||||||
| Operational staff [note 63] | 284 | 170 | 164 | 161 | 165 | 164 | 165 | 165 | 135 | 139 | 145 |
| Accidents/casualties | 2011 | 2012 | 2013 | 2014 | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Railway accidents | |||||||||||
| PHRTA [note 66] | |||||||||||
| Train collision [note 67] | - | - | 1 | 2 | 1 | 1 | 1 | 1 | 1 | - | - |
| Derailments [note 68] | 2 | 3 | - | 1 | 1 | - | - | 5 | 1 | 1 | 1 |
| Collision with road vehicle not at level crossing | 1 | - | |||||||||
| Non- PHRTA [note 69] | |||||||||||
| Striking level crossing gates or barrier | 1 | - | - | - | 1 | - | - | - | - | - | |
| Train striking object | 20 | 22 | 7 | 11 | 14 | 9 | 7 | 7 | 5 | 8 | 10 |
| Train striking animal [note 73] | 23 | 16 | 20 | 18 | 25 | 18 | 21 | 25 | 12 | 10 | 15 |
| Train fire | 1 | 4 | - | - | 1 | 1 | 1 | 5 | 10 | 3 | 16 |
| Train struck by missile | 7 | 4 | 3 | 3 | 2 | 3 | 2 | 2 | 0 | 2 | - |
| Open door collision | - | - | - | 1 | - | - | - | - | 2 | - | - |
| Collisions | - | 1 | - | - | - | 1 | - | - | 1 | - | - |
| Bufferstop collision [note 74] | 1 | - | - | - | |||||||
| All accidents | 54 | 50 | 31 | 36 | 45 | 33 | 32 | 46 | 32 | 25 | 42 |
| Casualties | |||||||||||
| Train accidents - deaths [note 70] | - | - | - | - | - | - | - | - | - | 3 | - |
| - injuries [note 71] | 2 | 8 | 6 | 1 | 4 | 4 | 4 | 1 | 4 | 9 | 1 |
| Accidents in stations - deaths [note 70] | - | - | - | - | - | 2 | - | 1 | - | 1 | 1 |
| - injuries [note 71] | 579 | 561 | 537 | 608 | 564 | 722 | 550 | 465 | 609 | 277 | 371 |
| Accidents on trains - deaths [note 70] | - | - | - | - | - | - | - | - | - | - | - |
| - injuries [note 71] | 120 | 129 | 150 | 163 | 167 | 140 | 148 | 230 | 324 | 80 | 118 |
| Accidents outside of trains and stations (not including suicides and or tresspass) - deaths [note 70] [note 72] | 1 | - | - | 1 | - | - | - | 1 | 2 | - | - |
| - injuries [note 71] [note 72] | 251 | 219 | 219 | 261 | 218 | 252 | 226 | 196 | 193 | 168 | 177 |
| Trespassers and suicides - deaths | 21 | 29 | 24 | 23 | 20 | 29 | 18 | 21 | 17 | 36 | 23 |
| - injuries [note 71] | 8 | 12 | 15 | 6 | 9 | 21 | 5 | 16 | 15 | 8 | 11 |
| Total deaths | 22 | 29 | 24 | 24 | 20 | 31 | 18 | 23 | 19 | 40 | 24 |
| Total injuries | 960 | 929 | 927 | 1,039 | 962 | 1,139 | 933 | 908 | 1,145 | 542 | 678 |
| Council | Trespasser | Suicide | Level crossing User | Raillway staff | Passenger | Other member of public | Total |
|---|---|---|---|---|---|---|---|
| Angus | - | 2 | - | - | - | - | 2 |
| Dundee City | - | 1 | - | - | - | - | 1 |
| East Ayrshire | 1 | 2 | - | - | - | - | 3 |
| East Dunbartonshire | - | 1 | - | - | - | - | 1 |
| East Lothian | - | 1 | - | - | - | - | 1 |
| East Renfrewshire | - | 1 | - | - | - | - | 1 |
| Falkirk | - | 2 | - | - | - | - | 2 |
| Fife | - | 2 | - | - | - | - | 2 |
| Glasgow City | - | 2 | - | - | - | 1 | 3 |
| North Ayrshire | - | 1 | - | - | - | - | 1 |
| North Lanarkshire | - | 1 | - | - | - | - | 1 |
| Renfrewshire | - | 1 | - | - | - | - | 1 |
| Scottish Borders | - | 1 | - | - | - | - | 1 |
| South Ayrshire | - | 1 | - | - | - | - | 1 |
| Stirling | - | 1 | - | - | - | - | 1 |
| West Dunbartonshire | - | 1 | - | - | - | - | 1 |
| West Lothian | - | 1 | - | - | - | - | 1 |
| Scotland | 1 | 22 | - | - | - | - | 24 |
| Questions asked | Strongly agree | Tend to agree | Neither agree nor disagree | Tend to disagree | Strongly disagree | No opinion | Total agree | Total disagree | Total no view | Sample size (=100%) |
|---|---|---|---|---|---|---|---|---|---|---|
| row percentages | ||||||||||
| Trains run to timetable | 45 | 42 | 4 | 7 | 1 | 0 | 87 | 8 | 4 | 1,850 |
| Train service is stable and not regularly changing | 40 | 39 | 7 | 9 | 2 | 2 | 79 | 11 | 10 | 1,850 |
| Trains are clean | 40 | 48 | 5 | 5 | 1 | 0 | 88 | 6 | 6 | 1,850 |
| Feel safe/secure on trains during the day | 63 | 34 | 2 | 1 | 0 | 0 | 97 | 1 | 2 | 1,850 |
| It is simple decide what type of ticket I need | 53 | 35 | 4 | 5 | 2 | 1 | 88 | 7 | 5 | 1,850 |
| Finding out about routes and times is easy | 56 | 36 | 4 | 3 | 0 | 1 | 92 | 3 | 5 | 1,850 |
| Easy to change from trains to other forms of transport | 39 | 35 | 13 | 6 | 1 | 5 | 75 | 7 | 18 | 1,850 |
| Train fares are good value | 17 | 37 | 12 | 21 | 13 | 1 | 54 | 34 | 13 | 1,850 |
| Feel safe/secure on trains during the evening | 39 | 39 | 8 | 8 | 2 | 4 | 78 | 10 | 12 | 1,850 |
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