Service schedule 40 – Accessibility – Passenger accessibility on-train
An accessible toilet will be failed if:
- a toilet is closed for customer use.
- it is not Fully functional (to include lights, locks and seats) open, sanitary and available for use. The main toilet light should be functional, all other lights report under service schedule 33 train lights.
- it is damaged or has been contaminated in such a way that it could damage or injure passengers or their clothing or articles (including by staining).
- it is not stocked with required consumables (e.g. toilet paper and soap) where any facility exists that may require restocking.
- it does not provide a functioning water supply for washing purposes and a means of drying. All such facilities should be operational.
- any disabled fittings meant to be fitted to comply with relevant disability guidance are absent or are not fully functional and available for use.
- any baby changing facilities meant to be fitted are absent or are not fully functional and available for use.
A vehicle will be failed if:
- a designated wheelchair space is not available for use, unless being used by other wheelchair user.
- it does not have identifiable priority seating and signage
- any handrails or any other fixtures designed to provide passengers with stability are damaged.
- It does not have signs indicating the location and functionality of passenger emergency alarms or "call for aid" equipment.
- on train staff are not trained on the use of passenger assistance ramps.
- visible access ramp where provided do not function as intended.
- external signage notifying the customer the location of the accessible carriage is missing.
Exceptional performance (5) means 96% performance of the Service in accordance with the Service Specification during a reporting period.
Strong performance (4) means 94% performance of the Service in accordance with the Service Specification during a Reporting Period.
Acceptable performance (3) means 92% performance of the Service in accordance with the Service Specification during a Reporting Period.
Adequate Level (2) means 90% or below performance of the Service in accordance with the Service Specification during a Reporting Period.
Unsatisfactory (1) means 88% or below performance of the Service in accordance with the Service Specification during a Reporting Period.
Maximum number of inspections
The maximum number of inspections per Reporting Period shall be, limited to one inspection per Vehicle number, with a programme of inspections that are representative of the number of services operating in the peak and off-peak and unit type.
The Authority will provide the train head code for the service audited.
5 Working Days.