Service Schedules - ScotRail - Service Quality Inspection Regime
PDF version
Contents
- Ambience and asset - Stations
- Cleanliness - Stations
- Safe and secure environment - Stations
- Customer information - Stations
- Accessibility - Stations
- Ticketing - Stations
- Ambience and asset - Trains
- Cleanliness - Trains
- Safe and secure environment - Trains
- Customer information - Trains
- Accessibility - Trains
- Ticketing - Trains
- Rectification of faults