Glossary of key terms

*Term / Abbreviation*	*Definition*
AFC	Automatic Fare Collection.
AMS/HOPS	Asset Management and Host Operator Processing System.
BSOG	Bus Services Operator Grant.
CRM	Customer Relationship Management.
DfT	Department for Transport.
EMV	Europay, Mastercard, Visa.
ETM	Electronic Ticketing Machine.
e-purse	A stored value balance on a smartcard intended for spend on a number of different services including transport.
FBC	Full Business Case.
FSR	First ScotRail.
GMPTE	Greater Manchester Passenger Transport Executive.
ITSO	ITSO Limited is an organisation that supports, facilitates and enables the delivery of smart, integrated and interoperable ticketing across Great Britain. The abbreviation does not stand for anything; it is the name of the brand. Initially the organisation was called Integrated Transport Smartcards Organisation, but this was changed to just ITSO, as the scope of activity had outgrown the description implied by the name.
NESTRANS	Transport Partnership for Aberdeen City and Shire.
NFC	Near Field Communications is a short-range high frequency wireless communication technology to allow cards to be read within about 10 cm of the reader.
OBC	Outline Business Case.
PFI	Private Finance Initiative.
PTE	Passenger Transport Executive.
RFID	Radio Frequency Identification is a wireless communication technology which allows goods and smart card tickets to be uniquely identified using sensors. This is applied in smart cards at ticket gates where solutions such as Oyster and ITSO cards use RFID to transact with the gate.
SESTRAN	South East of Scotland Transport Partnership.
SG	Scottish Government.
SPT	Strathclyde Partnership for Transport.
SYPTE	South Yorkshire Passenger Transport Executive.
TfL	Transport for London.
TS	Transport Scotland.
t-purse	A stored value balance on a smartcard intended for spend on transport only.