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Glossary of key terms
2 Investment Case
3 Overview of the Current Position
4 Options Appraisal and Key Risks
5 Preliminary Conclusions
6 Affordability – the Financial Case
7 Achievability – the Management Case
8 Conclusion and the Way Forward
Appendix 1: Further Data Sources and References Used and Reviewed
Appendix 2: Estimating the Benefits & Costs of Integrated Ticketing
Appendix 3: Sensitivity Analysis for Smart and Integrated Ticketing Options
Appendix 4: Additional Examples of Smart Ticketing Schemes
Appendix 5: Case Study on Netherlands – OV Chipkaart
Appendix 6: Multi Sports Analysis
Appendix 7: Meeting Notes from Stakeholder Interviews
Appendix 8: Possible Bus Operator Incentivisation Models
Appendix 9: Options Appraisal
Appendix 10: Output of Risk Workshop
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