SQUIRE performance report - one 2026/27 - Caledonian Sleeper

Caledonian Sleeper station performance

Period one 2026/27
No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Information 42 42 0 42 0 100 100 5 5
2 Station Posters & Signage 42 42 0 42 0 100 100 5 5
3 Station Boarding 5 5 0 5 0 100 100 5 5
4 Station Lounges (CS Controlled) 2 1 1 1 1 50 50 3 3
5 Station Lounges (Via 3rd Party Handling Agent) 3 0 3 0 3 0 0 1 1
6 Station Accessibility 5 5 0 5 0 100 100 5 5

Caledonian Sleeper train performance

Period one 2026/27
No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
7 Train Seats, Racks and Other Passeneger Facilities 32 32 0 32 0 100 100 5 5
8 Train Lighting 32 30 2 31 1 94 97 3 4
9a Train Toilets 32 30 2 30 2 94 94 5 5
9b Train Accessible Toilets 15 15 0 15 0 100 100 5 5
10 Train Graffiti 32 32 0 32 0 100 100 5 5
11 Train Cleanliness 32 32 0 32 0 100 100 5 5
12 Onboard Passenger Information System 74 74 0 74 0 100 100 5 5
13 Train Heating & Ventilation 32 32 0 32 0 100 100 5 5
14 Train Posters / Decals & Information 32 32 0 32 0 100 100 5 5
15 Train Doors 64 63 1 63 1 98 98 5 5
16 Train CCTV 330 329 1 330 0 100 100 5 5
17 Train Refreshment and Food Facilities 5 5 0 5 0 100 100 5 5
18 Train WiFi 32 31 1 32 0 97 100 4 5
19 Train Staff and Customer Care 5 5 0 5 0 100 100 5 5
20 Train Accessibility 32 32 0 32 0 100 100 5 5
21 In Room Presentation 100 93 7 93 7 93 93 4 4
22 In Room Facilities 100 96 4 97 3 96 97 5 5

Original Overall Score

Total: 105

Overall Score: 5

Revised Overall Score

Total: 107

Overall Score: 5

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Published Date 21 May 2026 Type Mode of transport Topic