SQUIRE performance report - Period 1 2022/23 - Caledonian Sleeper

Caledonian Sleeper station performance

Caledonian Sleeper station performance - Period 1 2022/23
No. Schedule Inventory Pass Fail Ceiling Bench mark Floor Actual Service Level Score
8 Station Timetables and Information 43 42 1 100 85 75 98 3
10 Station Posters 43 42 1 100 85 75 98 3
16 Totems 35 2 33 100 90 80 6 1

Caledonian Sleeper train performance

Caledonian Sleeper train performance - Period 1 2022/23
No. Schedule Inspections Pass Fail Ceiling Bench mark Floor Actual Service Level Score
18a Station Lounges / Waiting Areas 7 5 2 100 75 66 71 2
18b Washing Facilities 7 6 1 100 83 65 86 3
18c Catering Facilities 5 3 2 100 95 90 60 1
19 Train Seats, Racks etc per non sleeper carriage 8 8 0 100 80 70 100 3
20 Train Lighting per c 29 28 1 100 95 80 97 3
21 Train Toilets per c 29 24 5 100 90 83 83 2
22 Train Graffiti per c 29 29 0 100 99 95 100 3
23 Train Cleanliness per c 29 29 0 100 96 92 100 3
24 Destination Boards and PIDs 19 19 0 100 95 80 100 3
25 Train Heating/Ventilation per c 29 29 0 100 99 95 100 3
27 Train Doors per c 29 29 0 100 99 95 100 3
28 On-Train CCTV nil 0 0 0 100 99 98 N/A N/A
29 Reservation System per per train 4 4 0 100 80 75 100 3
30 On-Train Refreshment and Food Facilities per train 4 4 0 100 80 75 100 3
31 Passenger Entertainmet systems and WIFI - nil 4 4 0 100 90 75 100 3
32 Train staff and Customer Care - per train 4 4 0 100 95 90 100 3
35 In cabin (per sleeper carriage) 100 48 52 100 95 90 48 1
36 NCD N/A N/A N/A N/A N/A N/A N/A N/A

Overall

  • Total: 49
  • Overall score: 3

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Published Date 1 May 2022 Type Mode of transport Topic