SQUIRE performance report - Period 1 2022/23 - ScotRail

ScotRail station performance

ScotRail station performance - Period 1 2022/23
No.	Schedule	Inventory	Pass	Fail	Ceiling	Bench mark	Floor	Actual Service Level	Score
1	Ticket Office	134	129	5	100	98	91	96	2
2	Station Shelters	910	780	130	100	90	85	86	2
3	Station Seats	647	608	39	100	95	85	94	2
4	Station Lights	678	491	187	100	78	65	72	2
5a	Station CCTV and Security	134	99	35	100	90	80	74	1
5b	Control Centre CCTV and Security	-	-	-	100	90	80	-	-
6	Station Graffiti	350	288	62	100	90	85	82	1
7	Litter and Contamination	680	617	63	100	85	80	91	3
8	Station Timetables and Information	350	280	70	100	95	92	80	1
9	Station Clocks	300	285	15	100	94	90	95	3
10	Station Posters	624	520	104	100	85	75	83	2
11a	Public Announcement	277	264	13	100	95	90	95	3
11b	CIS	326	294	32	100	95	90	90	2
12	Station Toilets	170	148	22	100	90	85	87	2
13	Car Parks and Taxi Ranks	511	479	32	100	95	85	94	2
14	Access Ramps and Stairs	399	392	7	100	95	90	98	3
15	Landscaping and Vegetation	338	319	19	100	90	85	94	3
16a	Wi-fi	59	59	0	100	95	85	100	3
16b	Smartcard	325	299	26	100	96	80	92	2
16c	Help Point	348	306	42	100	92	80	88	2
16d	Station Electronic Gates	16	13	3	100	90	85	81	1
16e	TVM	202	179	23	100	96	80	89	2
17	Station Staff	134	125	9	100	95	92	93	2

ScotRail train performance - Period 1 2022/23
No.	Schedule	Inspections	Pass	Fail	Ceiling	Bench mark	Floor	Actual Service Level	Score
18	Train Weather and Wind proofing	569	566	3	100	98	95	99	3
19	Train Seats, Racks and other Passenger Facilities	569	533	36	100	88	78	94	3
20	Train Lighting	569	564	5	100	95	80	99	3
21	Train Toilets	270	204	66	100	90	85	76	1
22	Train Graffiti	569	545	24	100	98	94	96	2
23	Train Cleanliness	569	559	10	100	96	92	98	3
24	Destination Boards & Passenger Information Displays	569	536	33	100	93	85	94	3
25	Train Heating/Ventilation	569	569	0	100	99	95	100	3
26	Train Posters/On - Train Information	569	377	192	100	92	88	66	1
27	Public Address	569	549	20	100	93	85	96	3
28	Train Doors	569	529	40	100	95	90	93	2
29	On - train CCTV	-	-	-	100	90	80	-	-
30	Seat Reservation System	1	1	0	100	95	90	100	3
31	On - Train Refreshment and Food Facilities	2	2	0	100	95	90	100	3
32	WiFi on Train	182	177	5	100	97	95	97	3
33	Train staff and Customer Care	192	177	15	100	96	93	92	1
34	Ticket Inspection on Trains	192	175	17	100	96	93	91	1

Published Date 1 May 2022 Type

Mode of transport

Topic