SQUIRE performance report - Period one 2023/24 - Caledonian Sleeper

Caledonian Sleeper station performance

Caledonian Sleeper station performance - Period 1 2023/24
No. Station Service Inventory Pass Fail Ceiling Bench mark Floor Actual Service Level Score
8 Station Timetables and Information 43 43 0 100 85 75 100 3
10 Station Posters 43 43 0 100 85 75 100 3
16 Totems 35 33 2 100 90 80 94 3

Caledonian Sleeper train performance

Caledonian Sleeper train performance - Period 1 2023/24
No. Rolling Stock Service Inspections Pass Fail Ceiling Bench mark Floor Actual Service Level Score
a 18 Station Lounges / Waiting Areas 7 7 0 100 83 65 100 3
b 18 Washing Facilities 7 7 0 100 83 65 100 3
c 18 Catering Facilities 7 7 0 100 83 65 100 3
19 Train Seats, Racks etc per non sleeper carriage 6 6 0 100 80 70 100 3
20 Train Lighting per c 20 20 0 100 95 80 100 3
21 Train Toilets per c 20 18 2 100 90 83 90 3
22 Train Graffiti per c 20 20 0 100 99 95 100 3
23 Train Cleanliness per c 20 20 0 100 96 92 100 3
24 Destination Boards and PIDs 20 20 0 100 95 80 100 3
25 Train Heating/Ventilation per c 20 20 0 100 99 95 100 3
27 Train Doors per c 20 20 0 100 99 95 100 3
28 On-Train CCTV nil 20 0 20 100 99 98 0 1
29 Reservation System per per train 3 3 0 100 80 75 100 3
30 On-Train Refreshment and Food Facilities per train 3 3 0 100 80 75 100 3
31 Passenger Entertainmet systems and WIFI - nil 3 3 0 100 90 75 100 3
32 Train staff and Customer Care - per train 3 3 0 100 95 90 100 3
35 In cabin (per sleeper carriage) 100 86 14 100 95 90 86 1
36 NCD 0 0 0 100 80 70 100 N/A

Overall

  • Total: 59
  • Overall score: 3

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Published Date 30 Apr 2023 Type Mode of transport Topic