SQUIRE performance report - Period 11 2022/23 - Caledonian Sleeper

Caledonian Sleeper station performance

Caledonian Sleeper station performance - Period 11 2022/23
No. Station Service Inventory Pass Fail Ceiling Bench mark Floor Actual Service Level Score
8 Station Timetables and Information 43 39 4 100 85 75 91 3
10 Station Posters 43 38 5 100 85 75 88 3
16 Totems 35 31 4 100 90 80 89 2

Caledonian Sleeper train performance

Caledonian Sleeper train performance - Period 11 2022/23
No. Rolling Stock Service Inspections Pass Fail Ceiling Bench mark Floor Actual Service Level Score
18a Station Lounges / Waiting Areas 7 5 2 100 83 65 71 2
18b Washing Facilities 7 7 0 100 83 65 100 3
18c Catering Facilities 7 7 0 100 83 65 100 3
19 Train Seats, Racks etc per non sleeper carriage 6 5 1 100 80 70 83 3
20 Train Lighting per c 19 19 0 100 95 80 100 3
21 Train Toilets per c 19 17 2 100 90 83 89 2
22 Train Graffiti per c 19 19 0 100 99 95 100 3
23 Train Cleanliness per c 19 19 0 100 96 92 100 3
24 Destination Boards and PIDs 18 18 0 100 95 80 100 3
25 Train Heating/Ventilation per c 19 19 0 100 99 95 100 3
27 Train Doors per c 19 19 0 100 99 95 100 3
28 On-Train CCTV nil 15 11 4 100 99 98 73 1
29 Reservation System per per train 3 3 0 100 80 75 100 3
30 On-Train Refreshment and Food Facilities per train 3 3 0 100 80 75 100 3
31 Passenger Entertainmet systems and WIFI - nil 3 3 0 100 90 75 100 3
32 Train staff and Customer Care - per train 3 3 0 100 95 90 100 3
35 In cabin (per sleeper carriage) 100 81 19 100 95 90 81 1
36 NCD 0 0 0 100 80 70 100 N/A

Overall

  • Total: 56
  • Overall score: 3

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Published Date 5 Feb 2023 Type Mode of transport Topic