SQUIRE performance report - Period 12 2022/23 - ScotRail

ScotRail station performance

ScotRail station performance - Period 12 2022/23
No.	Station Service	Inventory	Pass	Fail	Ceiling	Bench mark	Floor	Actual Service Level	Score
1	Ticket Office	129	125	4	100	98	91	97	2
2	Station Shelters	922	850	72	100	90	85	92	3
3	Station Seats	667	644	23	100	95	85	97	3
4	Station Lights	676	514	162	100	78	65	76	2
5a	Station CCTV and Security	6363	6262	101	100	95	84	98	3
5b	Control Centre CCTV and Security	6474	6369	105	100	95	84	98	3
6	Station Graffiti	359	285	74	100	90	85	79	1
7	Litter and Contamination	699	640	59	100	85	80	92	3
8	Station Timetables and Information	359	321	38	100	95	92	89	1
9	Station Clocks	280	272	8	100	94	90	97	3
10	Station Posters	643	559	84	100	85	75	87	3
11a	Public Announcement	175	165	10	100	95	90	94	2
11b	CIS	347	311	36	100	95	90	90	2
12	Station Toilets	161	137	24	100	90	85	85	2
13	Car Parks and Taxi Ranks	533	511	22	100	95	85	96	3
14	Access Ramps and Stairs	424	415	9	100	95	90	98	3
15	Landscaping and Vegetation	342	323	19	100	90	85	94	3
16a	Wi-fi	64	64	0	100	95	85	100	3
16b	Smartcard	330	306	24	100	96	80	93	2
16c	Help Point	357	317	40	100	92	80	89	2
16d	Station Electronic Gates	17	12	5	100	90	85	71	1
16e	TVM	212	177	35	100	96	80	83	2
17	Station Staff	129	123	6	100	95	92	95	3

ScotRail train performance - Period 12 2022/23
No.	Rolling Stock Service	Inspections	Pass	Fail	Ceiling	Bench mark	Floor	Actual Service Level	Score
18	Train Weather and Wind proofing	200	198	2	100	98	95	99	3
19	Train Seats, Racks and other Passenger Facilities	200	184	16	100	88	78	92	3
20	Train Lighting	200	198	2	100	95	80	99	3
21	Train Toilets	89	53	36	100	90	85	60	1
22	Train Graffiti	200	199	1	100	98	94	100	3
23	Train Cleanliness	200	199	1	100	96	92	100	3
24	Destination Boards & Passenger Information Displays	200	189	11	100	93	85	95	3
25	Train Heating/Ventilation	200	200	0	100	99	95	100	3
26	Train Posters/On - Train Information	200	187	13	100	92	88	94	3
27	Public Address	199	189	10	100	93	85	95	3
28	Train Doors	200	190	10	100	95	90	95	3
29	On - train CCTV	280	259	21	100	95	84	93	2
30	Seat Reservation System	4	4	0	100	95	90	100	3
31	On - Train Refreshment and Food Facilities	4	1	3	100	95	90	25	1
32	WiFi on Train	69	69	0	100	97	95	100	3
33	Train staff and Customer Care	72	70	2	100	96	93	97	3
34	Ticket Inspection on Trains	72	72	0	100	96	93	100	3

Published Date 5 Mar 2023 Type

Mode of transport

Topic