SQUIRE performance report - Period 13 2024/25 - Caledonian Sleeper

Caledonian Sleeper station performance

Period 13 2024-25
No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Information 42 42 0 42 0 100 100 5 5
2 Station Posters & Signage 42 42 0 42 0 100 100 5 5
3 Totems 29 22 7 28 1 76 97 1 5
4 Station Lounges (CS Controlled) 5 5 0 5 0 100 100 5 5
5 Station Lounges (Via 3rd Party Handling Agent) 3 1 2 1 2 33 33 1 1
6 Station Accessibility 8 8 0 8 0 100 100 5 5

Caledonian Sleeper train performance

Period 13 2024-25
No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
7 Train Seats, Racks and Other Passeneger Facilities 30 30 0 30 0 100 100 5 5
8 Train Lighting 30 30 0 30 0 100 100 5 5
9a Train Toilets 30 21 9 21 9 70 70 1 1
9b Train Accessible Toilets 15 15 0 15 0 100 100 5 5
10 Train Graffiti 30 30 0 30 0 100 100 5 5
11 Train Cleanliness 30 30 0 30 0 100 100 5 5
12 Onbaord Passenger Information System 70 70 0 70 0 100 100 5 5
13 Train Heating & Ventilation 30 30 0 30 0 100 100 5 5
14 Train Posters / Decals & Information 30 30 0 30 0 100 100 5 5
15 Train Doors 60 60 0 60 0 100 100 5 5
16 Train CCTV 310 247 63 247 63 80 80 1 1
17 Train Refreshment and Food Facilities 5 5 0 5 0 100 100 5 5
18 Train WiFi 30 30 0 30 0 100 100 5 5
19 Train Staff and Customer Care 5 5 0 5 0 100 100 5 5
20 Train Accessibility 30 30 0 30 0 100 100 5 5
21 In Room Presentation 127 124 3 124 3 98 98 5 5
22 In Room Facilities 127 112 15 112 15 88 88 3 3

Overall

Total: 101

Overall Score: 3

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Published Date 14 May 2025 Type Mode of transport Topic