SQUIRE performance report - Period 2 2022/23 - ScotRail

ScotRail station performance

ScotRail station performance - Period 2 2022/23
No.	Station Service	Inventory	Pass	Fail	Ceiling	Bench mark	Floor	Actual Service Level	Score
1	Ticket Office	141	134	7	100	98	91	95	2
2	Station Shelters	933	812	121	100	90	85	87	2
3	Station Seats	659	631	28	100	95	85	96	3
4	Station Lights	691	516	175	100	78	65	75	2
5a	Station CCTV and Security	141	112	29	100	90	80	79	1
5b	Control Centre CCTV and Security	-	-	-	100	90	80	-	-
6	Station Graffiti	356	274	82	100	90	85	77	1
7	Litter and Contamination	692	621	71	100	85	80	90	3
8	Station Timetables and Information	356	294	62	100	95	92	83	1
9	Station Clocks	302	289	13	100	94	90	96	3
10	Station Posters	635	532	103	100	85	75	84	2
11a	Public Announcement	284	270	14	100	95	90	95	3
11b	CIS	344	314	30	100	95	90	91	2
12	Station Toilets	171	148	23	100	90	85	87	2
13	Car Parks and Taxi Ranks	528	506	22	100	95	85	96	3
14	Access Ramps and Stairs	417	406	11	100	95	90	97	3
15	Landscaping and Vegetation	341	312	29	100	90	85	91	3
16a	Wi-fi	60	60	0	100	95	85	100	3
16b	Smartcard	328	310	18	100	96	80	95	2
16c	Help Point	354	289	65	100	92	80	82	2
16d	Station Electronic Gates	18	14	4	100	90	85	78	1
16e	TVM	209	177	32	100	96	80	85	2
17	Station Staff	141	133	8	100	95	92	94	2

ScotRail train performance - Period 2 2022/23
No.	Rolling Stock Service	Inspections	Pass	Fail	Ceiling	Bench mark	Floor	Actual Service Level	Score
18	Train Weather and Wind proofing	580	578	2	100	98	95	100	3
19	Train Seats, Racks and other Passenger Facilities	580	551	29	100	88	78	95	3
20	Train Lighting	580	563	17	100	95	80	97	3
21	Train Toilets	272	195	77	100	90	85	72	1
22	Train Graffiti	580	568	12	100	98	94	98	3
23	Train Cleanliness	580	565	15	100	96	92	97	3
24	Destination Boards & Passenger Information Displays	580	511	69	100	93	85	88	2
25	Train Heating/Ventilation	580	580	0	100	99	95	100	3
26	Train Posters/On - Train Information	580	434	146	100	92	88	75	1
27	Public Address	579	529	50	100	93	85	91	2
28	Train Doors	580	555	25	100	95	90	96	3
29	On - train CCTV	-	-	-	100	90	80	-	-
30	Seat Reservation System	6	5	1	100	95	90	83	1
31	On - Train Refreshment and Food Facilities	9	9	0	100	95	90	100	3
32	WiFi on Train	187	187	0	100	97	95	100	3
33	Train staff and Customer Care	196	187	9	100	96	93	95	2
34	Ticket Inspection on Trains	196	191	5	100	96	93	97	3

Published Date 29 May 2022 Type

Mode of transport

Topic