SQUIRE performance report - Period 3 2022/23 - ScotRail

ScotRail station performance

ScotRail station performance - Period 3 2022/23
No.	Station Service	Inventory	Pass	Fail	Ceiling	Bench mark	Floor	Actual Service Level	Score
1	Ticket Office	142	137	5	100	98	91	96	2
2	Station Shelters	934	832	102	100	90	85	89	2
3	Station Seats	660	640	20	100	95	85	97	3
4	Station Lights	692	530	162	100	78	65	77	2
5a	Station CCTV and Security	140	116	24	100	90	80	83	2
5b	Control Centre CCTV and Security	276	247	29	100	90	80	89	2
6	Station Graffiti	356	299	57	100	90	85	84	1
7	Litter and Contamination	693	627	66	100	85	80	90	3
8	Station Timetables and Information	356	206	150	100	95	92	58	1
9	Station Clocks	304	295	9	100	94	90	97	3
10	Station Posters	635	386	249	100	85	75	61	1
11a	Public Announcement	285	267	18	100	95	90	94	2
11b	CIS	346	322	24	100	95	90	93	2
12	Station Toilets	171	147	24	100	90	85	86	2
13	Car Parks and Taxi Ranks	530	489	41	100	95	85	92	2
14	Access Ramps and Stairs	418	410	8	100	95	90	98	3
15	Landscaping and Vegetation	341	322	19	100	90	85	94	3
16a	Wi-fi	60	60	0	100	95	85	100	3
16b	Smartcard	329	313	16	100	96	80	95	2
16c	Help Point	354	311	43	100	92	80	88	2
16d	Station Electronic Gates	18	15	3	100	90	85	83	1
16e	TVM	210	170	40	100	96	80	81	2
17	Station Staff	142	141	1	100	95	92	99	3

ScotRail train performance - Period 3 2022/23
No.	Rolling Stock Service	Inspections	Pass	Fail	Ceiling	Bench mark	Floor	Actual Service Level	Score
18	Train Weather and Wind proofing	512	508	4	100	98	95	99	3
19	Train Seats, Racks and other Passenger Facilities	512	484	28	100	88	78	95	3
20	Train Lighting	512	493	19	100	95	80	96	3
21	Train Toilets	256	191	65	100	90	85	75	1
22	Train Graffiti	512	507	5	100	98	94	99	3
23	Train Cleanliness	512	505	7	100	96	92	99	3
24	Destination Boards & Passenger Information Displays	512	474	38	100	93	85	93	3
25	Train Heating/Ventilation	512	512	0	100	99	95	100	3
26	Train Posters/On - Train Information	512	405	107	100	92	88	79	1
27	Public Address	510	484	26	100	93	85	95	3
28	Train Doors	512	488	24	100	95	90	95	3
29	On - train CCTV	0	0	0	100	90	80	-	-
30	Seat Reservation System	4	0	4	100	95	90	0	1
31	On - Train Refreshment and Food Facilities	5	2	3	100	95	90	40	1
32	WiFi on Train	169	169	0	100	97	95	100	3
33	Train staff and Customer Care	176	167	9	100	96	93	95	2
34	Ticket Inspection on Trains	176	166	10	100	96	93	94	2

Published Date 26 Jun 2022 Type

Mode of transport

Topic