SQUIRE performance report - Period 6 2022/23 - ScotRail

ScotRail station performance

ScotRail station performance - Period 6 2022/23
No.	Station Service	Inventory	Pass	Fail	Ceiling	Bench mark	Floor	Actual Service Level	Score
1	Ticket Office	137	126	11	100	98	91	92	2
2	Station Shelters	929	841	88	100	90	85	91	3
3	Station Seats	664	644	20	100	95	85	97	3
4	Station Lights	679	525	154	100	78	65	77	2
5a	Station CCTV and Security	135	103	32	100	90	80	76	1
5b	Control Centre CCTV and Security	278	227	51	100	90	80	82	2
6	Station Graffiti	358	298	60	100	90	85	83	1
7	Litter and Contamination	697	605	92	100	85	80	87	3
8	Station Timetables and Information	358	305	53	100	95	92	85	1
9	Station Clocks	298	275	23	100	94	90	92	2
10	Station Posters	639	488	151	100	85	75	76	2
11a	Public Announcement	284	268	16	100	95	90	94	2
11b	CIS	346	322	24	100	95	90	93	2
12	Station Toilets	169	141	28	100	90	85	83	1
13	Car Parks and Taxi Ranks	530	504	26	100	95	85	95	3
14	Access Ramps and Stairs	419	415	4	100	95	90	99	3
15	Landscaping and Vegetation	341	316	25	100	90	85	93	3
16a	Wi-fi	62	62	0	100	95	85	100	3
16b	Smartcard	329	313	16	100	96	80	95	2
16c	Help Point	356	311	45	100	92	80	87	2
16d	Station Electronic Gates	17	14	3	100	90	85	82	1
16e	TVM	211	181	30	100	96	80	86	2
17	Station Staff	137	127	10	100	95	92	93	2

ScotRail train performance - Period 6 2022/23
No.	Rolling Stock Service	Inspections	Pass	Fail	Ceiling	Bench mark	Floor	Actual Service Level	Score
18	Train Weather and Wind proofing	473	471	2	100	98	95	100	3
19	Train Seats, Racks and other Passenger Facilities	474	444	30	100	88	78	94	3
20	Train Lighting	473	464	9	100	95	80	98	3
21	Train Toilets	222	145	77	100	90	85	65	1
22	Train Graffiti	473	458	15	100	98	94	97	2
23	Train Cleanliness	473	463	10	100	96	92	98	3
24	Destination Boards & Passenger Information Displays	473	455	18	100	93	85	96	3
25	Train Heating/Ventilation	473	473	0	100	99	95	100	3
26	Train Posters/On - Train Information	473	389	84	100	92	88	82	1
27	Public Address	473	458	15	100	93	85	97	3
28	Train Doors	474	433	41	100	95	90	91	2
29	On - train CCTV	32	25	7	100	90	80	78	1
30	Seat Reservation System	4	3	1	100	95	90	75	1
31	On - Train Refreshment and Food Facilities	5	4	1	100	95	90	80	1
32	WiFi on Train	154	154	0	100	97	95	100	3
33	Train staff and Customer Care	161	153	8	100	96	93	95	2
34	Ticket Inspection on Trains	161	156	5	100	96	93	97	3

Published Date 18 Sep 2022 Type

Mode of transport

Topic