SQUIRE performance report - Period 9 2022/23 - ScotRail

ScotRail station performance

ScotRail station performance - Period 9 2022/23
No.	Station Service	Inventory	Pass	Fail	Ceiling	Bench mark	Floor	Actual Service Level	Score
1	Ticket Office	128	123	5	100	98	91	96	2
2	Station Shelters	922	843	79	100	90	85	91	3
3	Station Seats	663	645	18	100	95	85	97	3
4	Station Lights	676	520	156	100	78	65	77	2
5a	Station CCTV and Security	117	80	37	100	90	80	68	1
5b	Control Centre CCTV and Security	278	219	59	100	90	80	79	1
6	Station Graffiti	358	290	68	100	90	85	81	1
7	Litter and Contamination	697	606	91	100	85	80	87	3
8	Station Timetables and Information	357	329	28	100	95	92	92	2
9	Station Clocks	293	277	16	100	94	90	95	3
10	Station Posters	638	527	111	100	85	75	83	2
11a	Public Announcement	275	248	27	100	95	90	90	2
11b	CIS	346	317	29	100	95	90	92	2
12	Station Toilets	162	137	25	100	90	85	85	2
13	Car Parks and Taxi Ranks	532	506	26	100	95	85	95	3
14	Access Ramps and Stairs	421	416	5	100	95	90	99	3
15	Landscaping and Vegetation	341	325	16	100	90	85	95	3
16a	Wi-fi	62	62	0	100	95	85	100	3
16b	Smartcard	329	314	15	100	96	80	95	2
16c	Help Point	356	306	50	100	92	80	86	2
16d	Station Electronic Gates	17	10	7	100	90	85	59	1
16e	TVM	211	183	28	100	96	80	87	2
17	Station Staff	128	122	6	100	95	92	95	3

ScotRail train performance - Period 9 2022/23
No.	Rolling Stock Service	Inspections	Pass	Fail	Ceiling	Bench mark	Floor	Actual Service Level	Score
18	Train Weather and Wind proofing	419	418	1	100	98	95	100	3
19	Train Seats, Racks and other Passenger Facilities	419	381	38	100	88	78	91	3
20	Train Lighting	419	415	4	100	95	80	99	3
21	Train Toilets	419	355	64	100	90	85	85	2
22	Train Graffiti	418	414	4	100	98	94	99	3
23	Train Cleanliness	419	408	11	100	96	92	97	3
24	Destination Boards & Passenger Information Displays	419	389	30	100	93	85	93	3
25	Train Heating/Ventilation	419	419	0	100	99	95	100	3
26	Train Posters/On - Train Information	419	376	43	100	92	88	90	2
27	Public Address	410	382	28	100	93	85	93	3
28	Train Doors	419	395	24	100	95	90	94	2
29	On - train CCTV	185	178	7	100	95	84	96	3
30	Seat Reservation System	3	3	0	100	95	90	100	3
31	On - Train Refreshment and Food Facilities	6	4	2	100	95	90	67	1
32	WiFi on Train	134	133	1	100	97	95	99	3
33	Train staff and Customer Care	140	133	7	100	96	93	95	2
34	Ticket Inspection on Trains	140	137	3	100	96	93	98	3

Published Date 11 Dec 2022 Type

Mode of transport

Topic