SQUIRE performance report - Period eleven 2025/26 - Caledonian Sleeper

Caledonian Sleeper station performance

Period eleven - 2025/26
No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Information 42 40 2 40 2 95 95 4 4
2 Station Posters & Signage 42 42 0 42 0 100 100 5 5
3 Station Boarding 5 5 0 5 0 100 100 5 5
4 Station Lounges (CS Controlled) 2 2 0 2 0 100 100 5 5
5 Station Lounges (Via 3rd Party Handling Agent) 3 2 1 2 1 67 67 3 3
6 Station Accessibility 5 5 0 5 0 100 100 5 5

Caledonian Sleeper train performance

Period eleven 2025/26
No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
7 Train Seats, Racks and Other Passeneger Facilities 35 35 0 35 0 100 100 5 5
8 Train Lighting 35 34 1 35 0 97 100 4 5
9a Train Toilets 35 30 5 35 0 86 100 3 5
9b Train Accessible Toilets 15 14 1 14 1 93 93 4 4
10 Train Graffiti 35 35 0 35 0 100 100 5 5
11 Train Cleanliness 35 35 0 35 0 100 100 5 5
12 Onboard Passenger Information System 80 80 0 80 0 100 100 5 5
13 Train Heating & Ventilation 35 35 0 35 0 100 100 5 5
14 Train Posters / Decals & Information 35 32 3 32 3 91 91 3 3
15 Train Doors 70 69 1 69 1 99 99 5 5
16 Train CCTV 360 359 1 359 1 100 100 5 5
17 Train Refreshment and Food Facilities 5 5 0 5 0 100 100 5 5
18 Train WiFi 35 35 0 35 0 100 100 5 5
19 Train Staff and Customer Care 5 5 0 5 0 100 100 5 5
20 Train Accessibility 35 35 0 35 0 100 100 5 5
21 In Room Presentation 153 144 9 144 9 94 94 4 4
22 In Room Facilities 153 139 14 142 11 91 93 4 4

Original Overall Score

Total: 104

Overall Score: 5

Revised Overall Score

Total: 107

Overall Score: 5

Back to top

Published Date 27 Feb 2026 Type Mode of transport Topic