Full results

ScotRail station performance

Period eleven 2025/26
No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Platform Seats 706 695 11 699 7 98 99 5 5
2 Station Shelters & Waiting Areas 942 890 52 912 30 94 97 5 5
3a Station Toilets 83 70 13 77 6 84 93 1 5
3b Accessible Toilets 79 67 12 75 4 85 95 1 5
4 Station Poster Frames and Signage 706 687 19 704 2 97 100 5 5
5 Station Clocks 310 303 7 309 1 98 100 5 5
6 Station WiFi 76 76 0 76 0 100 100 5 5
7 Station Car Parks & Cycle Facilities 545 513 32 523 22 94 96 4 5
8 Station Landscaping, Vegetation & Boundaries 706 686 20 698 8 97 99 5 5
9 Station Graffiti 706 647 59 701 5 92 99 5 5
10 Station Litter, Contamination & Winterisation 706 608 98 659 47 86 93 2 4
11 Station Lights 1161 1029 135 1098 63 88 95 4 5
12a Station CCTV 4772 4430 364 4744 28 92 99 3 5
12b Control Center CCTV 7901 7834 67 7876 25 99 100 5 5
13 Station Help/Information Points 607 581 26 600 7 96 99 4 5
14a Station Staff (Station Retailing Hours) 141 137 4 137 4 97 97 3 3
14b Station Staff (Station Staff Availability) 54 48 6 48 6 89 89 1 1
14c Station Staff (Station Modernisation Hours) 31 31 0 31 0 100 100 5 5
15 Station Information 706 637 69 675 31 90 96 2 5
16 Customer Information Systems 1731 1682 49 1722 9 97 99 5 5
17a Public/LLPA Announcement 136 129 7 132 4 95 97 4 5
17b Local PA Announcement 280 276 5 279 1 98 100 5 5
18 Passenger Accessibility at Station 706 668 38 684 22 95 97 4 5
19 Ticket Offices 141 137 4 137 4 97 97 3 3
20 Ticket Valdication at Key Stations 21 21 0 21 0 100 100 5 5
21 Ticket Vending Machines 314 306 8 314 0 97 100 4 5
22 SMARTcard Reader 628 612 16 626 2 97 100 5 5

ScotRail train performance

Period eleven 2025/26
No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
23 Train Seats, Tables, Racks, Cycle & Other Facilities 754 733 21 747 7 97 99 5 5
24 Power Sockets 1507 1365 142 1415 92 91 94 4 5
25 Train Weather & Wind Proofing 754 747 7 751 3 99 100 5 5
26 Train Heating/Ventilation 754 738 16 741 13 98 98 5 5
27 Train Doors 1508 1390 118 1439 69 92 95 3 4
28a Train Toilets 133 104 29 128 5 78 96 1 5
28b Train Accessible Toilets 255 188 67 246 9 74 96 1 5
29 Train WiFi 753 751 2 753 0 100 100 5 5
30 On Train Refreshment & Food Facilities 21 18 3 18 3 86 86 3 3
31 Train Graffiti 754 732 22 751 3 97 100 4 5
32 Train Litter & Cleanliness 754 685 69 746 8 91 99 1 5
33 Train Lighting 754 713 41 723 31 95 96 4 4
34 On Train CCTV 474 442 32 448 26 93 95 3 4
35 Train Staff & Customer Care 256 250 6 250 6 98 98 4 4
36 Train Poster Frames 5998 5993 5 5997 1 100 100 5 5
37 Train Information 5998 5840 158 5865 133 97 98 5 5
38 Seat Reservation System 15 15 0 15 0 100 100 5 5
39 Passenger Information Screens 2205 2096 109 2196 9 95 100 5 5
40 On Train Public Address 754 731 23 753 1 97 100 5 5
41 Passenger Accessibility on Trains 754 749 5 754 0 99 100 5 5
42 Ticket Inspection on Trains 256 250 6 255 1 98 100 5 5