SQUIRE performance report - Period five 2024/25 - Caledonian Sleeper

Caledonian Sleeper station performance

Period Five 2024/25

No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Information 42 42 0 42 0 100 100 5 5
2 Station Posters & Signage 42 42 0 42 0 100 100 5 5
3 Totems 42 40 2 40 2 95 95 4 4
4 Station Lounges (CS Controlled) 5 5 0 5 0 100 100 5 5
5 Station Lounges (Via 3rd Party Handling Agent) 2 0 2 0 2 0 0 1 1
6 Station Accessibility 7 6 1 6 1 86 86 4 4

Caledonian Sleeper train performance

Period Five 2024/25

No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
7 Train Seats, Racks and Other Passeneger Facilities 27 27 0 27 0 100 100 5 5
8 Train Lighting 27 27 0 27 0 100 100 5 5
9a Train Toilets 19 18 1 18 1 95 95 5 5
9b Train Accessible Toilets 4 3 1 3 1 75 75 2 2
10 Train Graffiti 27 27 0 27 0 100 100 5 5
11 Train Cleanliness 27 26 1 26 1 96 96 4 4
12 Onbaord Passenger Information System 68 68 0 68 0 100 100 5 5
13 Train Heating & Ventilation 27 27 0 27 0 100 100 5 5
14 Train Posters / Decals & Information 27 27 0 27 0 100 100 5 5
15 Train Doors 54 54 0 54 0 100 100 5 5
16 Train CCTV 337 229 108 229 108 68 68 1 1
17 Train Refreshment and Food Facilities 4 4 0 4 0 100 100 5 5
18 Train WiFi 27 27 0 27 0 100 100 5 5
19 Train Staff and Customer Care 4 4 0 4 0 100 100 5 5
20 Train Accessibility 27 27 0 27 0 100 100 5 5
21 In Room Presentation 100 92 8 92 8 92 92 4 4
22 In Room Facilities 100 99 1 99 1 99 99 5 5

Overall

Total: 100

Overall Score: 3

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Published Date 12 Sep 2024 Type Mode of transport Topic