SQUIRE performance report - Period five 2026/27 - Caledonian Sleeper

Caledonian Sleeper station performance

Period three 2026/27
No. Station Service Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
1 Station Information 42 41 1 41 1 98 98 5 5
2 Station Posters & Signage 42 42 0 42 0 100 100 5 5
3 Station Boarding 5 5 0 5 0 100 100 5 5
4 Station Lounges (CS Controlled) 2 2 0 2 0 100 100 5 5
5 Station Lounges (Via 3rd Party Handling Agent) 3 2 1 2 1 67 67 3 3
6 Station Accessibility 5 4 1 4 1 80 80 4 4

Caledonian Sleeper train performance

Period five 2026/27
No. Rolling Stock Service Schedule Inventory Passes During Period Failures During Period End of Period Passes End of period Fails Service Level During Period End of Period Service Level Original Score Revised Score
7 Train Seats, Racks and Other Passeneger Facilities 33 33 0 33 0 100 100 5 5
8 Train Lighting 33 32 1 32 1 97 97 4 4
9a Train Toilets 33 31 2 31 2 94 94 5 5
9b Train Accessible Toilets 15 14 1 14 1 93 93 4 4
10 Train Graffiti 33 33 0 33 0 100 100 5 5
11 Train Cleanliness 33 33 0 33 0 100 100 5 5
12 Onboard Passenger Information System 76 76 0 76 0 100 100 5 5
13 Train Heating & Ventilation 33 33 0 33 0 100 100 5 5
14 Train Posters / Decals & Information 33 25 8 25 8 76 76 1 1
15 Train Doors 66 65 1 65 1 98 98 5 5
16 Train CCTV 340 340 0 340 0 100 100 5 5
17 Train Refreshment and Food Facilities 5 5 0 5 0 100 100 5 5
18 Train WiFi 33 33 0 33 0 100 100 5 5
19 Train Staff and Customer Care 5 5 0 5 0 100 100 5 5
20 Train Accessibility 33 33 0 33 0 100 100 5 5
21 In Room Presentation 116 115 1 115 1 99 99 5 5
22 In Room Facilities 116 116 0 116 0 100 100 5 5

Original Overall Score

Total: 105

Overall Score: 5

Revised Overall Score

Total: 105

Overall Score: 5

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Published Date 22 Sep 2026 Type Mode of transport Topic